Our Core Values and Employees First Philosophy
The 5 Core values of Employee Trust
The 4 tenets of Employee First
|These core values represent the deep rooted beliefs that guide our actions and thoughts every day||1. Mirror Mirror: Creating an impetus for change-accepting imperfections as catalysts for transformation|
|1. Honesty: honest and righteous in behaviour, actions and practices||2. Trust through Transparency: Creating a culture of change - seeding trust by stretching the envelope of transparency|
|2. Transparency: open and clear communications, simplicity in relaying our objectives and motives||3. Inverting the Organizational Pyramid: Building a structure for change by reversing accountability to employees in the value zone|
|3. Accountability: completely liable and responsible for our actions, decisions and performance||4. Recasting the role of the CEO: Transferring the responsibility for change from the CEO to employees by decentralizing decision-making|
|4. Individuality: appreciate the uniqueness of each individual and tap into their potential; high respect and regard for originality|
|5. Collaboration: strong team spirit and fostering an environment that is conducive for free sharing and learning.|
At HCLT, the “Employees First, Customer Second (EFCS)” philosophy upholds all our actions in providing equal opportunities, and empower, enable and enthuse employees.
The EFCS idea emerged from observing HCLT as a company. We create value in one very specific place: the interface between our HCLT employees and our customers. We call this the “value zone.” The philosophy is about placing employees first and customers second to activate the value zone - the place where the frontline employees interact with customers and create real value for them. This recognizes employees as the strategic elements, turns the management structure upside down, democratizes HCLT’s functions and way of working.
Every employee who works in the value zone is capable of creating more or less value. The whole intent of Employees First is to do everything we can to enable those employees to create the most possible value. This approach has led us to take a number of actions to turn the organizational pyramid upside down. In other words, we want management to be as accountable to the people in the value zone as the people in the value zone are to management.
EFCS is not about making employees happy or comfortable. We don’t think that employee “satisfaction” is something a company should strive for. Satisfaction is a passive state and it may not produce change or improvement or innovation or much of anything. As for employee “engagement,” that isn’t much better than satisfaction. EFCS idea is that employees who are alert and are paying some attention to what they do would be engaged.
Hence, we have institutionalized the concept of Employee First Councils (EFC) at HCLT. The EFCs are for the Ideapreneurs and by the Ideapreneurs. Since it’s the employees who make an organization, it is important that they participate whole-heartedly in its transformation journey as well. The councils ideate change and lead the change with support from other Ideapreneurs. Various channels are available for employees to interact with the management and share their views. This approach empowers employees to question management and become owners of change at HCLT.
All actions that emerged from this philosophy are available in the “Redefining Workplace” section of the report.
HCLT believes in ensuring respect for each individual and creating a sense of ownership among employees across the globe. Our Employees First, Customers Second (EFCS) philosophy guides all our actions at HCL. This philosophy drives us toward creating a unique employee organization; creating and sustaining an inverted organizational structure; ensuring trust, transparency and accountability in all that we do; and encouraging a value driven organization culture.
Our recruitment and promotion policies are based on meritocracy and ability to learn, adapt and assimilate change. We ensure equal opportunities for gender, nationality, disability, sexual orientation, religion or ethnicity for hiring, pay and career advancement. We follow a local hiring strategy based on business needs and local government policies. We comply with local laws and regulations for determining the compensation, minimum wages, employee notice period and other requirements. Currently, we focus only on promoting workplace diversity and have specific supplier vendor diversity programs on need basis.
Our equal employment opportunity policy and approach are made available to employees and key stakeholders through HCLT website, diversity portals and campaigns. All our job openings are posted internally and made available both through our website and established channels such as newspapers for eligible candidates to apply.
The CEO is the custodian of Equal Employment Opportunity. The Principal Diversity Officer is responsible for coordinating the Company’s efforts to implement and disseminate the diversity plan. Diversity parameters are tracked in the HCLT Human Resources scorecard.
Any employee who feels they have been subjected to discrimination can write to our ethics committee. One can also use the whistleblower policy to report on any incident of harassment or unethical practices. All complaints are handled with highest level of confidentiality. We provide all details pertaining to harassment and discrimination in the employee handbook and communicated at the time of employee induction.
Enterprise Risk Management Framework (ERM)
At HCLT, the philosophy of risk management is that, every employee of HCLT, either directly or indirectly, is responsible for managing risks. Key purpose of ERM is to: align and integrate varying views of risk management, align strategy and corporate culture, respond to a changing business environment and support corporate governance. More details are available in our annual report.
Corporate Governance Policy
We continue to focus on good corporate governance, in line with local and global standards. Our primary objective is to create and adhere to a corporate culture of conscience and consciousness, integrity, transparency and accountability, for the efficient and ethical conduct of business for meeting its obligations towards shareholders and other stakeholders.
In addition to complying with statutory requirements, effective governance systems and practices have been created towards improving transparency, disclosures, internal controls and promotion of ethics at workplace. HCLT recognizes that good governance is a continuing exercise and reiterates its commitment to pursue the highest standards of Corporate Governance in the overall interest of all its stakeholders.
We are apolitical, advocate government policies on sustainability and don’t contribute financial or in-kind to political parties, politicians, and related institutions in any of the countries.
Whistle Blower policy
The principles of Trust through Transparency and Accountability are at the core of HCLT’s existence. To ensure strict compliance with ethical and legal standards across the company, the Whistleblower policy has been created. The protected disclosure can be made in any of the following methods:
The report can be submitted to Whistleblower Committee, CEO’s Office-HCLT, A-9, Sec.3, Noida, U.P. India. An email complaint can be sent to the Whistleblower Committee at firstname.lastname@example.org
Information Security Policy
“Data Protection Laws” means collectively any applicable data protection, privacy or similar laws applicable to the processing of personal data in the jurisdiction where Services are performed. Data Protection and Privacy: Each Party shall make or obtain and maintain throughout the Term all necessary registration or filings and notifications or consents which such Party is obliged to obtain and maintain pursuant to all applicable Data Protection Laws.
Supplier shall process the personal data for the sole purpose of performing the Services under this Agreement. Any other processing of any personal data by Supplier is prohibited. Further, Supplier shall comply with any reasonable requirement of Customer or any legal requirements regarding the processing of such personal data.
Health, Safety and Environment Policy
HCLT is committed to achieve health and safety by;
- Ensuring the health and safety of our employees, contractors, visitors and others affected by our operations, aiming to eliminate all work-related injuries and illnesses
- Establish Health and Safety strategies that optimally utilize resources and prevent pollution to conserve and preserve environment and ensure the long-term sustainability
- Meeting all applicable Health and Safety laws of the land, regulations and other requirements which relate to Health and Safety aspects and hazards
- Managing Health and Safety like any other critical business activity
- Providing a framework for setting and reviewing Health, Safety and Environmental objectives and targets
- Adopting Health and Safety practices at par with global standards using latest technologies to ensure continual improvement of Health and Safety management and performance
HCLT, as a corporate entity, is committed to protect and conserve the natural environment in our operations and services, for meeting our current and future requirements. The company is also committed to control and improve environmental performance with respect to significant environmental aspects of the organization’s products, services and/or activities.
The Company aims to provide a healthy and safe work environment, optimize the use of energy and natural resources like Land, Air and Water etc. It is committed to Continual Improvement and enhancing the Environmental Management System to include the following:
- Prevention of Pollution
- Compliance of Environmental Laws and Regulations promulgated by Central and State Governments
- Assessing and minimizing impacts of business activities on environment by optimizing or minimizing power and energy consumption, reducing carbon footprints, conserving natural resources and promoting Green Initiatives
- Minimizing waste generation and disposing waste that includes, but not limited to waste water, paper and e-waste in an environment friendly manner, and through authorized and certified disposal agencies
- Encouraging and creating awareness amongst all employees in understanding and fulfilling their environmental responsibilities and those of the company
- Communicating the Environmental Policy to both internal and external stakeholders
The Management commits itself to compliance with the ISO 14001 standards.
- We strictly follow guidelines of the respective pollution boards and ministry of environment and forests for disposing and managing wastes
- All hazardous wastes like used oil, PCs, monitors, batteries are disposed off through re-cyclers authorized by Pollution Control Board
At HCLT, the procurement approach is guided by the Purchase Manual. The purchase process is guided by our equal opportunity policy. HCLT does not discriminate any vendor based on gender, nationality, ethnicity, religion, disability etc. Vendors committed to upholding human rights and operate keeping environmental issues in mind are given preference, while all other factors relating to quality and the competitive aspects of the quotes remain the same as others. Any vendor who is identified to have unethical practices is removed from the supplier-vendor list of HCLT.
Memberships and Associations
Community Responsibility Approach
At HCLT, repaying society is embedded in all our sustainability actions. Doing good for the community means integrating broader societal concerns into our business strategy and performance – as part of the company’s business model. Integrating business with community work is common sense – as our own interests can be realized by incorporating the interests of all those with whom we have a mutually dependent relationship.
We understand that community responsibility first starts within the company. We give preference to local vendors and encourage suppliers who procure materials within a 50 miles radius from site. Our campus recruitment is inclusive and we reach out to schools in tier 1 and tier 2 cities in India for recruitment.
Our Community Service Council ideates leads and implements the outreach programs with support from other Ideapreneurs. Education is the key focus area followed by other programs such as Healthcare and Rehabilitation. Through our community activity are at a global level, the significant activities are in India and the US since majority of the volunteers and community service councils are based out of India today Our outreach programs are implemented with the help of NGO’s wherever possible. In some geographies we participate in National level programs organized by the local government.