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We, at the HCL SAP Practice, firmly believe that building an Experience-Centric Intelligent Enterprise will enable business transformation and growth. Such an enterprise is delivered through intelligent process engineering that designs and delivers processes that take the entire user value chain into account. It recognizes that a user could be an enterprise’s customer, a supplier, or a regulator, and not just employees. Moreover, intelligent processes account for an expanded user footprint with interactions possible through collaboration channels, social media, IoT devices, and not just mobiles and desktops. Designing such processes involves creating user journey maps from the start till the very end, empathizing with the user’s needs, measuring the user’s experience at every step, providing them real-time decision support through simulations and self-service analytics to run the business “at the speed of thought”.
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