WHEN 100% OF IT SLAs ARE GREEN BUT YOUR BUSINESS STILL SEES RED, THE SOLUTION COULD LIE IN IMPLEMENTING SUCCESSFUL SIAM
Aligning IT and business SLAs is of significant importance to the 21st century IT leader grappling with a large supplier and service ecosystem. Rooted by the business’s increasing dependence on IT delivering and even exceeding the promise of unified technology experiences, IT must leverage as many best-of-breed suppliers as required to cope with the increased demand. Service management, therefore, has evolved from a stage where the challenge was integrating the retained organization and the single large supplier, to 21st century challenges of much higher magnitude, requiring the integration and management of multiple vendors and a complex mix of services.
Download the HCL report, “Why Achieving Multi-Provider Service Harmony is No Trivial Task” to understand how to avoid the Watermelon Effect for your organization.