End-customer experience
For a primarily end-customer facing industry like E&U, their customer experience score is one of the lowest globally. This results from a combination of factors that include, but are not limited to, poor service delivery, low reliability and resilience, more frequent outages, and a lack of smart, connected, IoT-led technology solutions.
- 64% healthcare, 52% data centers, and 53% of manufacturing organizations have expressed dissatisfaction with their Utilities service providers’ power reliability.
- Natural calamities causing outages or disruptions in a specific area in the T&D network or along gas pipelines can result in extended outages, downtimes and impact customer satisfaction.
- Customer expectations have risen dramatically supported by socio-economic shifts in demographics and lifestyles—reliable “always-on” electricity is a minimum qualifier—can only be achieved through real-time actionable data, driven by next-gen technologies, available at all times.
- Real-time, data-driven, testing interventions ensure that the distribution and outage management systems need to be robust enough to stand up to stress from the heavy load—based on real-time insights—thus delivering reliability and resilience in the face of dynamic environmental conditions.