Unified Communications and Collaboration (UCC)
In today’s fast-paced, interconnected world, employees are not just the backbone of your organization—they are a driving force behind innovation and success. By prioritizing Employee Experience (EX) as much as Customer Experience (CX), organizations can foster a more engaged and productive workforce. AI and GenAI are at the forefront of this transformation, driving smarter, more efficient collaboration.
HCLTech Collab360 empowers your teams by providing them with the tools they need to collaborate effortlessly and stay ahead in an ever-evolving landscape. By fostering a connected, collaborative environment, we ensure that employees can work smarter, faster, and with greater purpose.
Modernizes communication stacks with AI, automation and seamless integration
Collab360 is a comprehensive UCC solution built on a modular architecture that enables enterprises to modernize their Unified Communications & Collaboration (UCC) stack at their own pace. Designed to support diverse business needs, it brings together AI, automation, and seamless integrations to create an intelligent, unified, and future-ready collaboration ecosystem. Each module is tailored to solve specific challenges, ensuring enterprises maximize efficiency, enhance employee experiences, and optimize operational costs. To achieve this, we have structured our solutions and services to cover various UCC domain capabilities.
Collaboration Hub
Connecting people across platforms
The Collaboration Hub serves as the foundation for seamless communication & collaboration, bringing together meetings, chat, telephony, and related features in a single AI-powered, persona-based platform so users work more efficiently while reducing context switching.
Connected Workplace
Bridging workspaces, enhancing productivity
The Connected Workplace module transforms physical workspaces into hybrid-ready, intelligent environments. It ensures a solution to facilitate effective collaboration for office and remote workers, enhancing efficiency and productivity and also improving workspace utilization.
Event & Webcast
Efficient events, enhanced participation
For enterprises hosting virtual, hybrid, or in-person events, the Event & Webcast module provides an end-to-end managed event solution providing seamless and professional hybrid event experience ensuring maximum audience engagement.
Enterprise Experience
Streamlining collaboration, boosting engagement
The Enterprise Experience module extends UCC capabilities through CPaaS, allowing seamless communication within enterprise applications. AI virtual agents and bots improve interactions, while the employee experience platform boosts engagement and collaboration.
An AI-powered intelligent monitoring and automation tool
Rendezvous simplifies and modernizes UCC operations by providing a platform for discovery, monitoring, and automation. With its in-depth supervision and efficient monitoring of UCC systems, it ensures seamless operations and timely problem-solving. By leveraging AI capabilities, Rendezvous helps optimize UCC monitoring and automation, thereby reducing operational costs and enhancing overall efficiency.
Unified Communications Services
Delivering strategic, consistent, modernized and customized services
ConsultCollab
HCLTech offers vendor-agnostic consulting, technology audits, and strategic roadmaps to help enterprises optimize their UCC investments. The service focuses on efficiency, cost reduction, compliance, and security assessments to drive long-term success.
TransformCollab
This service ensures smooth migration and integration of new collaboration tools with legacy UCC systems. It includes AI-driven adoption planning, scalable architecture development, and minimal disruption deployment, enhancing enterprise agility and user experience.
ManageCollab
With 24/7 global support, proactive monitoring, and XLA-driven issue resolution, ManageCollab ensures continuous performance enhancements. AI-powered analytics and predictive maintenance help reduce downtime and optimize IT operations.
ExtendCollab
ExtendCollab enables enterprises to seamlessly integrate UCC platforms with business applications using APIs and SDKs. It supports AI virtual agents, persona-driven workflows, custom analytics, and expense management for enhanced productivity.
Ecosystem of Partners
Through strategic partnerships with trusted players, we address business challenges and deliver seamless and connected employee experiences.
Our leading partners include:
Latest Updates and Insights
Transforming meeting room experience with UCaaS for enhanced collaboration
Enabling seamless remote collaboration with UCaaS for a global workforce
Enhancing HR efficiency with UCaaS-driven AI bot for seamless information access
Frequently Asked Questions
Businesses need AI-powered Unified Communication and Collaboration (UCC) platforms, secure cloud integration, and intelligent automation to enable seamless communication and hybrid work.
AI enhances collaboration through smart meeting transcription, real-time language translation, and predictive scheduling for better productivity.
They deliver intelligent meeting experiences, automate workflows, and improve employee engagement through personalized collaboration tools.
It automates note-taking, provides actionable insights, and enables voice commands for faster decision-making during meetings.
Yes, Cloud-native architecture and modular design make Unified Communication and Collaboration (UCC) solutions scalable across multiple regions and large user bases.
Unified Communication and Collaboration (UCC) combines voice, video, messaging, and collaboration tools into a single platform for streamlined enterprise communication.
Unified Communication and Collaboration (UCC) ensures consistent communication across remote and on-site teams, enabling secure, real-time collaboration from any location.
Yes, Unified Communication and Collaboration (UCC) solutions seamlessly integrate with leading platforms to provide unified communication and enhanced user experience.
End-to-end encryption, identity management, and compliance controls are critical for secure enterprise communication.
They unify communication channels, enable hybrid work, and leverage AI to create a smarter, more connected digital workplace.
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