HCL has been recognized as a Leader in ISG Provider Lens™ Research Quadrant for Digital Business – Solutions and Service Partners – Digital Product Lifecycle Services, Nordics 2019-20

The Digital Product Lifecycle Services quadrant assesses a provider’s capacity to adapt its delivery model to each digital product with the required speed, enabling a client enterprise to adopt agile and adaptive operating models. A provider’s portfolio includes agile, testing and DevSecOps to rapidly deploy or transform products and services according to market changes.

Service providers organize their professionals in squads with multi-functional teams that use design thinking, real-time analytics, product and service performance data, benchmarking, social network feedback, agile development and many specialized tools to change products and offerings in a short timeframe for nearly immediate deployment. Two to four weeks of release cycles are frequent goals. This also requires continuous integration, continuous testing and DevSecOps for continuous delivery. All these processes need discipline, governance and automation. Otherwise, the delivery process becomes costly, ineffective and slow. The participating companies may be using development platforms that allow applications to be seamlessly deployed in multiple clouds. The consistency of one application running in multiple clouds elevates the availability, security and business continuity at lower costs as compared to deprecated clustering and disaster recovery methods.

Service providers have developed digital transformation frameworks that are human centric. Since digital transformation requires changes in the organization processes to realize the benefits, these frameworks indicate the steps that are required to support the digital journey. Providers are also pushing for digital projects to include BusDevOps or BizDevOps, which are business perspectives in DevOps methodologies. In this approach, business teams work with developers to set priorities for agile software development sprints. The analytics tools that are used for application monitoring help in mapping the project deliverables to the business KPIs. Providers believe that these methodologies are necessary for the development and operations teams to understand and realize the business impact on digital projects. This approach will help in addressing the complexities of digital transformation and deploying the projects with agility at the client’s end. In addition to improving skillsets in the Nordics through local hiring and upskilling, global service providers are considering nearshoring as an option to address the lack of talent in the region. They are hiring resources from Poland and expanding this location as the region is close to the Nordics in terms of culture and time zone. There is an uptake of digital product lifecycle services in the Nordics as traditional businesses are moving ahead in their digital transformation journey.

Most of the industry players in the Nordics are transforming their existing businesses to keep up with the pace of market changes and customer expectations. Enterprises are focused on leveraging digital technologies to transform their core business. They are either seeking cost reduction or innovative technologies to create solutions. The latter paves the way for businesses to gain additional opportunities and aids in the expansion across service lines by re-shaping a company’s business or operating models. Most of these transformation opportunities are centered around end customers, primarily on improving their experience with the business. Enterprises are focused on transforming existing services by leveraging digital technologies to create new services and simultaneously bring in changes to the company’s culture. They are moving toward agile models of working and want their organization personnel to be trained in this approach. Enterprises in the Nordics prefer a multi-vendor approach in their digital transformation journey.

As per the report, HCL has made significant contributions in empowering businesses in the Nordics to embark on their digital transformation journey, enable them to become more competitive, and improve operational efficiencies. HCL has helped enterprises to transform their business for the digital age through design thinking, cybersecurity, cloud-native services and the adoption of new technologies such as blockchain and AI. Its successful large-scale business transformation engagements include Nokia, Vestas, Electrolux, DNB, Statkraft and Husqvarna.

To know more, download the report.