Intelligent automation (IA) has emerged as a catch-all term for various change agent technologies – such as robotic process automation (RPA), artificial intelligence (AI), and smart analytics – that are being deployed individually or in concert to help enterprises around the globe significantly expand the degree of automation of their IT and business processes. IA enables the digital transformation of the ‘heart’ of an organization by offering the ability to fundamentally change how business operations are executed and to develop new business models using hybrid digital and human workforces.
As per Elena Christopher, Research Vice President, HFS Research, “Intelligent automation is not just new technology—it enables enterprises to fundamentally change how business operations are executed.”
Overall the intelligent automation market is scaling – but not fast enough and with far less focus on enabling broad change than is required. There is a gap between rhetoric and reality as evidenced by a notable lack of scaled automation programs with impressive benefits.
Enterprises are investing their budgets and other resources to close the gap. However objectives and aspirations for IA appear to be exponential while execution is quite linear.
This is the paradox that Elena Christopher talks about in her article which is written exclusively for the HCL sponsored HFS roundtableto be held on April 9, in New York