Needless to say, in this post-COVID-19 world the way businesses and clients interact with each other has irreversibly changed. We have seen banks and other financial institutions leveraging technologies like AI, Machine Learning and Intelligent Automation to improve back office operations for cost reduction while at the same time deploying technology to significantly improve customer engagement. A transformation process that was in its infancy prior to COVID-19, has picked up steam during the pandemic and will only accelerate exponentially in the post-COVID world demonstrating the kind of benefits and productivity improvements industries have not seen before.
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