Is COVID-19 the much-needed catalyst for adoption of Patch Management As-a-Service? | HCL Blogs

Is COVID-19 the much-needed catalyst for adoption of Patch Management As-a-Service?

Is COVID-19 the much-needed catalyst for adoption of Patch Management As-a-Service?
July 13, 2020

Considering the current global situation with COVID-19, it is easy to predict options. Every business is fraught with how to “keep their lights on” coupled with safety of workforce and customers, so there is no second thought to hold back on planning for the road to recovery. Organizations are focusing more on using technology solutions that enable speed, flexibility, insight, and innovation to combat this precarious situation. No single company is doing it right or wrong but any further delay will lead to a higher cost hence the need for enterprises to adopt hybrid cloud by enabling as many applications to cloud rises to the forefront.

Pre-pandemic Outlook

One of the prominent challenges that IT admins face is to keep systems always patched and updated against identified and emerging vulnerabilities. Before COVID-19, organizations had some sort of mechanism in place to test a patch before it is released or apply a hot-fix for something that is broken to control any changes to their infrastructure, processes, and security. They usually have one or more complex tools that cover only a limited portion of their systems and can take days or weeks to remediate. They.

Taking a Leap for COVID19:The Need for Patch Management as-a-Service (PMaaS)

In response to COVID-19, companies that realize the worth of being able to scale at a moment’s notice with the cloud are also witnessing challenges in maintaining the up time and compliance across complex hybrid environment. So, there is a need for a more agile world than ever before. Perhaps, it is time to replace some of the more fragile middleware that has been holding back digital transformation plans. According to a recent study on “Impact on IT services spending” conducted by IDC: SAAS and pay per use solutions are the order for the day. Also, Gartner predicts that the service-based cloud application industry will be worth $143.7 billion by 2022.

Gartner predicts that the service-based cloud application industry will be worth $143.7 billion by 2022

Now, before you are left gasping in a cold sweat, you must understand that Patch management as-a-service (PMaaS) comes to your rescue if you have the right framework at your disposal covering services like assessment, advisory, build, design, migration, delivery, expansion and advance reporting.

As this global transition continues, patch management does not come without complications. To begin let us try to look out for answers to below questions:

  • Are you always compliant?
  • Single pane of glass  to support diverse systems and 3rd party applications that cut across different teams, processes and operating systems.
  • How to automate and orchestrate patch management?
  • How to support complex environment spanning across on-premise, public cloud like AWS, Google, Azure?
  • Complete visibility for faster and more effective decision-making
  • How to reduce CAPEX and OPEX?

HCL Hybrid Cloud Services (PMaaS): An answer key for COVID19

HCL’s Hybrid cloud services offer a business-ready, fully automated patch management platform for enterprises with Plug-and-play mechanism and complete control to support highly scalable environments.

HCL's patch management as-a-service (PMaaS), powered by BigFix, is a holistic framework that offers comprehensive, effective billable service to an end customer based on a subscription model that manages IT/Security and compliance in real-time across the globe.

It delivers zero touch patch management process with real-time reporting including pre-and post-patching activities thereby automating the entire workflow resulting in a faster turnaround time and reduced FTE efforts up to 60% making it easy to operate and scale. The solution addresses:

Dynamic Discovery

Maintain real-time visibility into your entire landscape by proactive monitoring of systems to ensure they are always patch compliant. It looks for vendor patch sources for new content and easily query servers to determine which policies are enforced and displays all relevant patches for non-compliant systems.

Extensive Pre-Testing with Expertise

To avoid any unforeseen business consequences, we extensively pre-test complex updates in various non-production environments before pushing them to production systems. Also, our domain expertise and proven industry-lead patch management capabilities minimizes risk and downtime. In case of a rollback, the last successful back-ups are always in place to provide service continuity .

Prioritize and Effective scheduling

Helps to categorize the patch based on its rating whether it is critical, high, moderate, or low for each operating system. Basis its rating we provide recommendation of its frequency and accordingly automate schedule and deploy approved patches at desired times on systems that can be grouped together or individually as per business requirement.

Continuous Patch Deployment

Formalized, structured patching process that reduces the risk and pain of providing security across multiple operating systems like Windows, UNIX, Linux and Apple Macintosh; along with third-party applications from vendors including Adobe, Google, Mozilla etc. regardless of location whether its on-premise, public cloud, or hybrid environment. It increases the effectiveness of the patch process by delivering 98+ percent first-pass success rates—and cuts down operational costs by reducing staff workloads by nearly 30%.

Vulnerability Management

Helps in comprehending security weakness, assess associated risks, and place an appropriate patch that eliminates the likelihood of a breach. It also integrates with business-critical systems, processes making it agile and ensures that it always abide by compliance and regulations to keep organization safe.

Closed Loop Patch Automation

End to end automation right from scanning for missing patches to downloading, testing, and deploying them to target machines. Unified management and orchestration from a central console allow integration of patch management layer with ITSM and CMDB that helps to automate change management and approval process.

Making benefits of PMaaS obvious!!

In light of the current global situation as well as plan for future, HCL PMaaS provides adaptive security for increased digital footprint with unbroken view of IT landscape, making business disruption proof from such crisis. It offers benefits like:

Unified management

Single pane of glass for advance patch monitoring and automated recovery offering unbroken view across all data centers and hybrid cloud.

Advance Analytics

Powerful and intuitive dashboard driving business with predictive analytics to quickly visualize risk as well as costs. The results are quick responses, streamlined processes and improved security posture.

Simplified Hybrid Cloud Management

Enables IT administrators to have 360-degree visibility, control and compliance enforcement of both public cloud and on-premise systems from a single solution.

Modular by Design

one server, one lightweight intelligent agent regardless of OS and location that comes pre-built with out-of-box patch content, checklists, and controls. Enables role-based granularity of management controls by resource groups and functional domains to support multitenancy.

Improved Business Agility

Enable greater development agility with out-of-box external integrations for business and infrastructure advancement to deliver value to the customer.

Reduce CAPEX and OPEX

Consolidation of multiple patch management tools to a single point of control in customers environment for automating the entire patch management lifecycle to achieve business efficiency and lean operations.

Find the Way to come out stronger!!

As they say, “a man who does not play with a dice will never get a six”. This crisis may require organizations to think through the broader impacts of digitalization and digital transformation to address dynamic business needs without creating unnecessary security risk. This will be a key requirement to become more resilient and sustainable to drive business continuity in the future. The longer COVID19 lasts the more difficult financial decisions organizations needs to take to cut down the overall IT spend, that often is accompanied with substantial impact to business in long term. The only “silver-lining in these tough times is that it is showing us what we are not ready for”. So, remember to keep the focus on below areas of technology that act as most powerful weapons for businesses to respond effectively and decisively:

  • Agility – Ability to deliver faster with more integrated automation, right tool set and self-service.
  • Flexibility – Ensuring information is available to business from any location of the world.
  • Visibility – Provides consistent view of real time data powered by predictive analytics to make faster decisions and optimize business processes.
  • Streamlined operations – Move away from silos to blended with Flexible skills &staffing to support multi-modal functions

As a trusted partner, it opens an opportunity for us to handhold our clients with a greater sense of assurance in the capabilities that we offer in the hour of crisis and help them sail through the situation.