Dec 06, 2018
Digital Customer Experience: Making Customer Experience (CX) better
Consumers expect digital services that are personal, self-servicing and available 24/7. For many Utilities providers, the first step toward digital customer experience transformation is delivering a best-of-class, on-demand system for customers to...
Dec 03, 2018
Customer experience platforms in Utilities
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...
Nov 30, 2018
How Technology Platforms & emerging markets are reshaping the Retail CPG industry
With increasing cost pressures and ever demanding consumers, Retail CPG industry is in for some interesting times (to say the least). However, this also presents a huge opportunity for companies to revolutionize the industry. The emerging markets...
Nov 26, 2018
Finding Big Data utility for the Utility sector
No sector can claim to be as crucial to customers as the utility sector. Simple reasons: they are responsible for the most essential ingredients of our modern life and eventually our existence. But no sector can also claim to be so slow in...
Oct 16, 2018
Mindshare over Marketshare - Demand Generation & Marketing
What is it like to market technology solutions to the largest financial institutions in the world? Paresh Vankar was recently interviewed by the Ziff Davis Publications, US. In a wide ranging, two-art interview, he spoke on his favourite books,...
Aug 07, 2018
How Chatbots Improve the Insurance Value Chain
While looking for automation possibilities for the key insurance business processes, mostly the repeatable, the cynosure of the insurance industry is shifting toward macro and micro components of the value chain.
Jul 12, 2018
IoT and the future of Customer Support
Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their...
Jul 03, 2018
Voice Interactions – A Channel to Better Health Outcomes, Part 2: For HCPs
As value-based healthcare gradually replaces the traditional fee-for-service model, enhanced patient health outcomes will inevitably help HCPs. A study from 2016 unearthed that physicians spend nearly 50% of their time in office on paperwork....
Jun 29, 2018
Artificial Intelligence Transcends Pharma Cybersecurity
AI-powered cybersecurity systems will not be replacing humans, but empowering them in order to survive the sophisticated and increasingly intelligent attacks. In order to get the most out of AI in cybersecurity, the pharma industry needs to...Pages
Nov 30, 2018
How Technology Platforms & emerging markets are reshaping the Retail CPG industry
With increasing cost pressures and ever demanding consumers, Retail CPG industry is in for some interesting times (to say the least). However, this also presents a huge opportunity for companies to revolutionize the industry. The emerging markets...Dec 03, 2018
Customer experience platforms in Utilities
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...
Mar 01, 2018
Changing Retail Landscape on the back of Advanced AI & ML
Isn’t it cumbersome for us to access shopping websites on the internet and needing to fill our details over and over again? Don’t we expect software to come to our rescue and chart our shopping tastes, choice patterns, and brand preferences? When it...Dec 06, 2018
Digital Customer Experience: Making Customer Experience (CX) better
Consumers expect digital services that are personal, self-servicing and available 24/7. For many Utilities providers, the first step toward digital customer experience transformation is delivering a best-of-class, on-demand system for customers to...
Sep 22, 2015
How Customer Satisfaction Scores (CSAT) Can Be Improved
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
Jun 27, 2018
Assuring true digital transformation with the power of A.I.
Many organizations – often with primitive IT systems, processes & high dependency on humans are often pushed into ‘point’ digital transformation programs to stay relevant. To deliver enterprise-wide digital transformation, organizations are...
Nov 21, 2017
Four Disruptive Trends that will Revolutionize the Utilities Sector
Personalization of services has become a key imperative and business driver for utilities. Electricity is being increasingly seen not as a commodity but an experience, and customer experience is set to take off in the segment with customized...
Dec 26, 2017
‘Store Digitization’ – the solution to bridge the digital gap between customers and stores
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...