Jul 13, 2017
Digital Transformation: Perspectives from the Frontline
Digital Revolution has generated excitement and confusion in equal parts. Our blog shares interesting insights on achieving real & holistic digital impact.
Jul 03, 2017
Artificial Intelligence - Changing the Future of Retail
Customers expect more as tech evolves at breakneck speed. AI helps resolve the challenges encountered by retailers striving to survive despite mounting expectations and stiff competition.
Jun 28, 2017
Conversational Commerce – Part 2: How to start engaging with customers?
Brands which want to engage customers in conversations will need tools and technology leaning heavily on Machine Learning enabled, natural language processing capable agents
May 29, 2017
Delivering a Consistent Omnichannel Customer Experience with a Next-Gen Digital Platform
Digitalization has ushered in a renewed focus on the customer and elevated the importance of maximizing conversation at every touch point. To succeed, businesses must transform more than just how to serve customers.
May 05, 2017
The 21 CE DNA – Why Innovation is Key to Tomorrow
Legacy companies must recalibrate themselves for the 21CE – leveraging the digital paradigm as a backbone, while constantly advancing towards ‘more’. Now defined as experience-architects, these enterprises must endeavor to be first, service-oriented...
May 03, 2017
SAP Customer Experience and Commerce Part 1 – Fate of CRM
Explore SAP Customer Experience and Commerce solution (CEC) and how it is different from past CRM solution while touching upon the simialr themes and objectives at the same time.
May 03, 2017
How CPGs Can Counter Decreasing Brand Loyalty
The digital channels present a great opportunity for CPG brands to connect directly with the consumers and build lasting relationships, powered by engaging loyalty programs
Mar 21, 2017
Building a Non-Invasive Customer Experience in Stores
Today, disruptive technologies are within the reach of the retailers to transform the physical experience of their stores and it cannot be ignored anymore. Every retailer has a different type of engagement style, necessary at different points in...
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Jul 13, 2017
Digital Transformation: Perspectives from the Frontline
Digital Revolution has generated excitement and confusion in equal parts. Our blog shares interesting insights on achieving real & holistic digital impact.
Sep 22, 2015
How Customer Satisfaction Scores (CSAT) Can Be Improved
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
Sep 07, 2016
Connecting Better:Reworking Operations to Offer a New-Age Experience
Why is it important for platforms and systems today to not only know their customers inside out, but also be able to anticipate their next move, and intuitively guide them towards it?
Jan 13, 2017
Towards A Responsible, Digital Future
This year’s theme at WEF is Responsible Leadership – a truly relevant theme considering the implications of the Fourth Industrial Revolution on societies and businesses alike. How can organizations that are on the road to creating a digital future...
Jun 28, 2017
Conversational Commerce – Part 2: How to start engaging with customers?
Brands which want to engage customers in conversations will need tools and technology leaning heavily on Machine Learning enabled, natural language processing capable agents
May 29, 2017
Delivering a Consistent Omnichannel Customer Experience with a Next-Gen Digital Platform
Digitalization has ushered in a renewed focus on the customer and elevated the importance of maximizing conversation at every touch point. To succeed, businesses must transform more than just how to serve customers.
May 03, 2017
How CPGs Can Counter Decreasing Brand Loyalty
The digital channels present a great opportunity for CPG brands to connect directly with the consumers and build lasting relationships, powered by engaging loyalty programs
