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Technology | Customer Experience
Digital Transformation

Jul 13, 2017

Digital Transformation: Perspectives from the Frontline

Anand Birje - Corporate Vice President & Head - Digital and Analytics Practice
Corporate Vice President & Head - Digital and Analytics Practice
Digital Revolution has generated excitement and confusion in equal parts. Our blog shares interesting insights on achieving real & holistic digital impact.
768
AI Shaping Retail

Jul 03, 2017

Artificial Intelligence - Changing the Future of Retail

Shivendra Singh Yadav - Senior Product Manager – NGDC PMG
Senior Product Manager
Customers expect more as tech evolves at breakneck speed. AI helps resolve the challenges encountered by retailers striving to survive despite mounting expectations and stiff competition.
86
Conversational Commerce

Jun 28, 2017

Conversational Commerce – Part 2: How to start engaging with customers?

Hemant Kumar - Lead Consultant
Brands which want to engage customers in conversations will need tools and technology leaning heavily on Machine Learning enabled, natural language processing capable agents
130
HCL & Pega

May 29, 2017

Delivering a Consistent Omnichannel Customer Experience with a Next-Gen Digital Platform

Sandeep Srinivasan - Senior Sales Director, Head of Digital Platforms
Senior Sales Director, Head of Digital Platforms
Digitalization has ushered in a renewed focus on the customer and elevated the importance of maximizing conversation at every touch point. To succeed, businesses must transform more than just how to serve customers.
136
The 21 CE DNA

May 05, 2017

The 21 CE DNA – Why Innovation is Key to Tomorrow

Mani Nagasundaram - SVP & Head of Application Business, Financial Services
SVP & Head of Application Business
Legacy companies must recalibrate themselves for the 21CE – leveraging the digital paradigm as a backbone, while constantly advancing towards ‘more’. Now defined as experience-architects, these enterprises must endeavor to be first, service-oriented...
588
SAP Customer

May 03, 2017

SAP Customer Experience and Commerce Part 1 – Fate of CRM

Paul Edwards - SAP Solutions Architect
SAP Solutions Architect
Explore SAP Customer Experience and Commerce solution (CEC) and how it is different from past CRM solution while touching upon the simialr themes and objectives at the same time.
257
Digital Loyality

May 03, 2017

How CPGs Can Counter Decreasing Brand Loyalty

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
The digital channels present a great opportunity for CPG brands to connect directly with the consumers and build lasting relationships, powered by engaging loyalty programs
190
Non-Invasive Customer

Mar 21, 2017

Building a Non-Invasive Customer Experience in Stores

Hemant Kumar - Lead Consultant
Today, disruptive technologies are within the reach of the retailers to transform the physical experience of their stores and it cannot be ignored anymore. Every retailer has a different type of engagement style, necessary at different points in...
306
21st Century Customer

Feb 17, 2017

Understanding HCL's Approach towards the 21st Century Customer

Kapil Tyagi - General Manager - E-Services
General Manager - E-Services
This blog discusses HCL’s approach to building 21st Century customer experiences using our Customer Experience Platform based on efficiency and experience driven applications.
483

Pages

Digital Transformation

Jul 13, 2017

Digital Transformation: Perspectives from the Frontline

Anand Birje - Corporate Vice President & Head - Digital and Analytics Practice
Corporate Vice President & Head - Digital and Analytics Practice
Digital Revolution has generated excitement and confusion in equal parts. Our blog shares interesting insights on achieving real & holistic digital impact.
768
Customer Satisfaction

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
2,586
Connecting Better

Sep 07, 2016

Connecting Better:Reworking Operations to Offer a New-Age Experience

Jaco Van Eeden - Executive Vice President – Digital Consulting Practice
Executive Vice President – Digital Consulting Practice
Why is it important for platforms and systems today to not only know their customers inside out, but also be able to anticipate their next move, and intuitively guide them towards it?
1,025
Digital Future

Jan 13, 2017

Towards A Responsible, Digital Future

Anand Birje - Corporate Vice President & Head - Digital and Analytics Practice
Corporate Vice President & Head - Digital and Analytics Practice
This year’s theme at WEF is Responsible Leadership – a truly relevant theme considering the implications of the Fourth Industrial Revolution on societies and businesses alike. How can organizations that are on the road to creating a digital future...
948
Conversational Commerce

Jun 28, 2017

Conversational Commerce – Part 2: How to start engaging with customers?

Hemant Kumar - Lead Consultant
Brands which want to engage customers in conversations will need tools and technology leaning heavily on Machine Learning enabled, natural language processing capable agents
130
HCL & Pega

May 29, 2017

Delivering a Consistent Omnichannel Customer Experience with a Next-Gen Digital Platform

Sandeep Srinivasan - Senior Sales Director, Head of Digital Platforms
Senior Sales Director, Head of Digital Platforms
Digitalization has ushered in a renewed focus on the customer and elevated the importance of maximizing conversation at every touch point. To succeed, businesses must transform more than just how to serve customers.
136
Digital Loyality

May 03, 2017

How CPGs Can Counter Decreasing Brand Loyalty

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
The digital channels present a great opportunity for CPG brands to connect directly with the consumers and build lasting relationships, powered by engaging loyalty programs
190
21st Century Customer Experience and Journey

Aug 24, 2016

Predict outcomes,Deliver experiences to be a 21st Century Enterprise

Jaco Van Eeden - Executive Vice President – Digital Consulting Practice
Executive Vice President – Digital Consulting Practice
How can businesses living in the 20th century comprehend the needs and desires of this 21st-century customer, and what does this mean for their technological partners?
1,209
Interactive User Manual Using AR Technology

Aug 31, 2016

Interactive User Manual with AR Solutions

S. Karthika - Interaction Designer,Engineering R&D Services
Interaction Designer
Generally , users get overawed when they are interacting or using a product for the first time due to poor visual affordance.Read how Augmented Reality can solve this problem with interative user manuals.
355

Pages

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