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There are numerous customer feedback tools. By comparing the different measurements, we can conclude that each has its own applicability, and limitations.
Oct 25, 2021
The COVID-19 crisis has accelerated the transition from monolithic architectures to integrated operations, which combines different business-aligned support functions to create a single operating model. Integrated operations can empower real-time,…
There is no one-size-fits-all solution when it comes to devising a marketing strategy in the digital age, one that is marked with a lot of uncertainties. Read this blog to understand some of the best practices marketers can follow to reap benefits…
Oct 01, 2021
We live in a global world, where the modern customer is spoiled for choice by enterprises competing for his business. In this hypercompetitive market landscape, businesses must explore alternative avenues of reaching their customers while creating…
Factors such as product underutilization, poor implementation, and limited knowledge contribute to the overall ineffectiveness of asset management. Therefore, the utilities are looking to improve their asset management system for tighter integration…
COVID-19 has disrupted the status quo for most businesses across industries worldwide and forced them to think different and innovate key functions of their CX (customer experience) strategy. Investments in digital and a focus on next-gen…
Contact centers are the customer service centers of enterprises. When customers face issues with access, availability, or administering of a product, they invariably reach out to the contact centers via available channels such as voice, chat, social…
Aug 27, 2021
The generally used term “banking hours” has lost its relevance these days. It’s because banking is as much impacted by hyper-consumerism as any other business. Therefore, it requires banks to be always available to support banking needs. A customer…
The COVID-19 pandemic has changed the mindset of companies on how to handle their customer service operations. Nobody anticipated the temporary changes done by the companies would become a long-term change. Businesses had to work harder to…
In today's contact center business, a company's position is affected by a few keystrokes anywhere in the world. The way a contact center works has completely changed after the coronavirus pandemic, as global companies have shifted to remote work.…
Jul 14, 2021
Every OTT platform has a distinct target audience and content that underline its purpose. Each OTT platform requires a distinct design approach and aesthetic. Understanding the requirement and pain points of consumers, coming up with a solution to…
Jul 12, 2018
Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their…
In this blog, Nitin Tandon and Amit Sharma delineate the importance of Container-native virtualization and how it can help enterprises accelerate the importance of the container platform and this will improve the availability of the application…
Blockchain has become a disruptive force in organizations across the globe. Read how HCL's CoTrust Platform(SM) and AWS services, can help enterprises solve their interoperability and blockchain deployment challenges effectively and jumpstart your…
Feb 04, 2015
There are numerous customer feedback tools. By comparing the different measurements, we can conclude that each has its own applicability, and limitations.
Aug 13, 2021
The rapid evolution of networking, from localized on-site configurations to hybrid cloud services architecture has empowered business operations with every iteration. Despite the natural operational advantages on offer, the pace of adoption has been…
Mar 24, 2021
Immersive Technology (AR/VR) can solve field worker safety and operational issues for Utilities
Utilities have started their digital transformation journey and are at different maturity levels. But fieldwork safety still remains the core problem statement impacting their brand value. This is a key deterrent in attracting new talent to replace…
Digital channels will be more critical than ever in the post-COVID era. However, scaling up digital engagement and marketing operations has its fair share of challenges due to the non-availability of the right talent, cost pressures to make fresh…
Jan 01, 2017
This year’s theme at WEF is Responsible Leadership – a truly relevant theme considering the implications of the Fourth Industrial Revolution on societies and businesses alike. How can organizations that are on the road to creating a digital future…