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Technology | Customer Experience
PoV

Feb 08, 2019

Our Point of View on IBM WebSphere Commerce and Digital Commerce

Marcelo Cabane - HCL Informix Global Go-to-Market Head, Commerce Point of Contact
HCL Informix Global Go-to-Market Head
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
94
Banking Revolution

Jan 10, 2019

Fostering a Banking Revolution with AI and Blockchain

Kalyan Kumar B - CVP & CTO, HCL Technologies
CVP & CTO, HCL Technologies
Today, the financial industry is in a state of constant change as it continues to evolve through demanding client needs and regulatory/compliance requirements. Beyond regulatory scrutiny and competitive stress from internal and external stakeholders...
337
Giants

Dec 20, 2018

To Create Successful Adherence Programs, Know Your Patients

C3i Solutions
Today’s most successful adherence programs are no longer one-way communications solely about the product. Rather, they employ a more holistic approach that encourages patient interaction.
35
Design Thinking

Dec 20, 2018

Patient Engagement Keys to Success: Focus on the Patient

C3i Solutions
Every patient is unique and every patient’s journey is unique. That’s why it’s important to allow the patient to drive the topics and the cadence of the engagement based on what’s happening in that patient’s journey at that particular time...
53
LSH

Dec 19, 2018

Adopting Patient Centricity at Scale: Creating Synergy for Program Success

C3i Solutions
While the pharmaceutical industry has been incorporating patient-centered practices within engagement and adherence programs for quite some time, the truth is that functional silos limit the ability for companies to fully adopt patient centricity at...
45
Digital Customer Experience

Dec 06, 2018

Digital Customer Experience: Making Customer Experience (CX) better

Michael Woodworth - Senior Consultant
Senior Consultant
Consumers expect digital services that are personal, self-servicing and available 24/7. For many Utilities providers, the first step toward digital customer experience transformation is delivering a best-of-class, on-demand system for customers to...
75
Customer Experience

Dec 03, 2018

Customer experience platforms in Utilities

Praveen Gupta - Technical Lead
Technical Lead
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...
142
Retail

Nov 30, 2018

How Technology Platforms & emerging markets are reshaping the Retail CPG industry

Ajai Kumar - Vice President - Engineering R&D
Vice President
With increasing cost pressures and ever demanding consumers, Retail CPG industry is in for some interesting times (to say the least). However, this also presents a huge opportunity for companies to revolutionize the industry. The emerging markets...
883
Bigdata

Nov 26, 2018

Finding Big Data utility for the Utility sector

Gaurav Sharma - GM & Head-NGDC PMG
GM & Head-NGDC PMG
No sector can claim to be as crucial to customers as the utility sector. Simple reasons: they are responsible for the most essential ingredients of our modern life and eventually our existence. But no sector can also claim to be so slow in...
67

Pages

PoV

Feb 08, 2019

Our Point of View on IBM WebSphere Commerce and Digital Commerce

Marcelo Cabane - HCL Informix Global Go-to-Market Head, Commerce Point of Contact
HCL Informix Global Go-to-Market Head
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
94
Banking Revolution

Jan 10, 2019

Fostering a Banking Revolution with AI and Blockchain

Kalyan Kumar B - CVP & CTO, HCL Technologies
CVP & CTO, HCL Technologies
Today, the financial industry is in a state of constant change as it continues to evolve through demanding client needs and regulatory/compliance requirements. Beyond regulatory scrutiny and competitive stress from internal and external stakeholders...
337
Retail

Nov 30, 2018

How Technology Platforms & emerging markets are reshaping the Retail CPG industry

Ajai Kumar - Vice President - Engineering R&D
Vice President
With increasing cost pressures and ever demanding consumers, Retail CPG industry is in for some interesting times (to say the least). However, this also presents a huge opportunity for companies to revolutionize the industry. The emerging markets...
883
Big Data

Dec 19, 2017

Big Data in Retail – How to win with Predictive Analytics

Ankit Khattri - PROJECT LEAD, ES-Tier II ERP-SCE-GIS
PROJECT LEAD
In the rapidly diversifying retail ecosystem and evermore rapidly changing customer tastes and preferences, the search for the most effective marketing and sales strategy is of monumental significance. Predictive analytics, which marries big data...
1,060
Chatbpot

Aug 07, 2018

How Chatbots Improve the Insurance Value Chain

Prasannavenkadesh Sankar - Senior Business Manager
Senior Business Manager
While looking for automation possibilities for the key insurance business processes, mostly the repeatable, the cynosure of the insurance industry is shifting toward macro and micro components of the value chain.
384
Store Digitization

Dec 26, 2017

‘Store Digitization’ – the solution to bridge the digital gap between customers and stores

Madhusudhan Kandula - Associate Business Manager – HCL Retail & CPG Consulting
Associate Business Manager
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...
667
Blockchain

Feb 20, 2018

Use Cases of Blockchain in Clinical Trials

Nilesh Ray - Global Engagement Manager, LS Practice
Global Engagement Manager
The transformative potential of the blockchain has been felt in the fintech industry. But the blockchain can also disrupt the life sciences industry. There are several use cases of blockchain technology that can be applied to clinical trials and it...
1,847
Customer 360 - Single View of the Customer

Sep 24, 2014

Customer 360 - Single View of the Customer

Ashar Pasha - General Manager
General Manager
From an investment perspective, customer experience has been one of the top focus areas for airline companies, over the past few years.  Airline companies are making significant investments in facilities, global products and services and tech
1,380
Customer Experience

Dec 03, 2018

Customer experience platforms in Utilities

Praveen Gupta - Technical Lead
Technical Lead
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...
142

Pages

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