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There are numerous customer feedback tools. By comparing the different measurements, we can conclude that each has its own applicability, and limitations.
Oct 25, 2021
The COVID-19 crisis has accelerated the transition from monolithic architectures to integrated operations, which combines different business-aligned support functions to create a single operating model. Integrated operations can empower real-time,…
There is no one-size-fits-all solution when it comes to devising a marketing strategy in the digital age, one that is marked with a lot of uncertainties. Read this blog to understand some of the best practices marketers can follow to reap benefits…
Oct 01, 2021
We live in a global world, where the modern customer is spoiled for choice by enterprises competing for his business. In this hypercompetitive market landscape, businesses must explore alternative avenues of reaching their customers while creating…
Factors such as product underutilization, poor implementation, and limited knowledge contribute to the overall ineffectiveness of asset management. Therefore, the utilities are looking to improve their asset management system for tighter integration…
COVID-19 has disrupted the status quo for most businesses across industries worldwide and forced them to think different and innovate key functions of their CX (customer experience) strategy. Investments in digital and a focus on next-gen…
Contact centers are the customer service centers of enterprises. When customers face issues with access, availability, or administering of a product, they invariably reach out to the contact centers via available channels such as voice, chat, social…
Aug 27, 2021
The generally used term “banking hours” has lost its relevance these days. It’s because banking is as much impacted by hyper-consumerism as any other business. Therefore, it requires banks to be always available to support banking needs. A customer…
The COVID-19 pandemic has changed the mindset of companies on how to handle their customer service operations. Nobody anticipated the temporary changes done by the companies would become a long-term change. Businesses had to work harder to…
In today's contact center business, a company's position is affected by a few keystrokes anywhere in the world. The way a contact center works has completely changed after the coronavirus pandemic, as global companies have shifted to remote work.…
Jan 20, 2021
Moving with shifts in the global technology paradigm, SAP has focused on adopting AI capabilities in their products to offer transformation to intelligent enterprises. SAP has infused the power of intelligence into their UX, opening up new avenues…
Jul 14, 2021
Every OTT platform has a distinct target audience and content that underline its purpose. Each OTT platform requires a distinct design approach and aesthetic. Understanding the requirement and pain points of consumers, coming up with a solution to…
Jan 01, 2017
This year’s theme at WEF is Responsible Leadership – a truly relevant theme considering the implications of the Fourth Industrial Revolution on societies and businesses alike. How can organizations that are on the road to creating a digital future…
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
Factors such as product underutilization, poor implementation, and limited knowledge contribute to the overall ineffectiveness of asset management. Therefore, the utilities are looking to improve their asset management system for tighter integration…
Consumers expect digital services that are personal, self-servicing and available 24/7. For many Utilities providers, the first step toward digital customer experience transformation is delivering a best-of-class, on-demand system for customers to…
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at…
Years have passed since ‘going digital’ was considered a passing fad. Since then, digital transformation has proven itself to be a key priority for businesses across industries. Digital disruption has driven enterprises to evolve new business models…
Worldwide, passenger numbers are predicted to double by 2030. Airports around the world have set out their plans for expansion to cater to these rising numbers of passengers and capitalize on growing retail opportunity this will present.