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Technology | Customer Experience
Insight in the haystack

Nov 29, 2019

Enhancing the customer journey with data driven personalization for digital retail

Anil Khanduja - Vice President
Vice President
Today we live in a digital economy where consumers have evolved in their expectations, preferences, and buying patterns. As a result, retailers are discovering that they need to adapt and engage with their customers in a more personalized and...
5
Rising Tide

Oct 30, 2019

Rising tide of patient engagement in Healthcare

Avdhut Mohanrao Pure - Senior Management Trainee – Healthcare Sales Support
Senior Management Trainee
The next-generation patient engagement portal (PEP) will track patient journeys from end to end. Automated health chatbots will become an integral functionality of PEPs. Healthcare organizations will be able to use artificial intelligence (AI) to...
146
Contact Center

Oct 15, 2019

Contact Center 2.0 – Transformation through Innovation

Anurag Jain - Global Operations Director
Global Operations Director
If there is one industry which can be revolutionized with the advent of Analytics, AI and ML technologies, it is in the Contact Center (CC) space. Today, 9 out of 10 businesses differentiate themselves based on Customer Experience (CX) and Employee...
1,072
Exacto

Aug 21, 2019

HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing

Andy Efstathiou - Banking Sourcing Research Director, NelsonHall
Banking Sourcing Research Director, NelsonHall
HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing
174
IA

Aug 09, 2019

Intelligent Automation: Perspectives and Dimensions

Anoop Tiwari - Corporate Vice President – Digital Process Operations
Corporate Vice President
Organizations that use intelligent automation technologies to amplify human potential will stay ahead in the game, while those that don’t will lag behind.
274
Industry 4.0

Aug 07, 2019

Industry 4.0: The next new wave across industries

Debabrata Biswal - Head-Telecommunications Vertical-Americas
Head-Telecommunications Vertical-Americas
Industry 4.0 framework is a new mindset geared for Emerging Technologies. As we exit the third industrial revolution marked by process-level automation, business leaders are engaging wit IoT (internet of things), analytics, cloud based...
420
Integrated Automation

Jul 23, 2019

Do you want to improve your customer experience? Connect the front, middle, and back of your business with integrated automation

Melissa O’Brien - Research Vice President, HFS Research
Research Vice President, HFS Research
Do you want to improve your customer experience? Connect the front, middle, and back of your business with integrated automation
108
Buzz

Jul 11, 2019

What’s All the Buzz About?

Dale Conwell - Vice President, Business Development
Vice President
From coffee to caffeinated energy drinks, our appetite for a jolt of energy during our workday is part of our history and everyday rituals. Entire industries are built on the behavior. Quantitative evidence aside, how long were you willing to...
63
Channel Sufring

Jul 10, 2019

Channel surfing: How do consumers engage with your brand?

Dale Conwell - Vice President, Business Development
Vice President
Offering anywhere/anytime connectivity to your brand is great but do you know how many of your consumers are actually speaking with you? You may be surprised to learn it’s a much smaller number than you thought (or want). Are you reaping the rewards...
50

Pages

Insight in the haystack

Nov 29, 2019

Enhancing the customer journey with data driven personalization for digital retail

Anil Khanduja - Vice President
Vice President
Today we live in a digital economy where consumers have evolved in their expectations, preferences, and buying patterns. As a result, retailers are discovering that they need to adapt and engage with their customers in a more personalized and...
5
Digital Future

Jan 13, 2017

Towards A Responsible, Digital Future

Anand Birje - Corporate Vice President & Head- Digital & Analytics Practice
Corporate Vice President & Head
This year’s theme at WEF is Responsible Leadership – a truly relevant theme considering the implications of the Fourth Industrial Revolution on societies and businesses alike. How can organizations that are on the road to creating a digital future...
1,942
The 21 CE DNA

May 05, 2017

The 21 CE DNA – Why Innovation is Key to Tomorrow

Mani Nagasundaram - SVP & Global Head of Solutions – Financial Services, HCL Technologies
SVP & Global Head of Solution
Legacy companies must recalibrate themselves for the 21CE – leveraging the digital paradigm as a backbone, while constantly advancing towards ‘more’. Now defined as experience-architects, these enterprises must endeavor to be first, service-oriented...
978
PoV

Feb 08, 2019

Our Point of View on IBM WebSphere Commerce and Digital Commerce

Marcelo Cabane - HCL Informix Global Go-to-Market Head, Commerce Point of Contact
HCL Informix Global Go-to-Market Head
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
3,557
Exacto

Aug 21, 2019

HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing

Andy Efstathiou - Banking Sourcing Research Director, NelsonHall
Banking Sourcing Research Director, NelsonHall
HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing
174
customer experience

Jul 06, 2016

Customer Experience: The new game changer for the Aviation Industry

Siba Satapathy - Vice President , Aerospace & Defense sector, Engineering R&D services
Vice President
The aviation industry is witnessing a boom of growth and expansion.  ‘Experience’ is taking the center stage of the customer engagement blueprint.
2,235
IA

Aug 09, 2019

Intelligent Automation: Perspectives and Dimensions

Anoop Tiwari - Corporate Vice President – Digital Process Operations
Corporate Vice President
Organizations that use intelligent automation technologies to amplify human potential will stay ahead in the game, while those that don’t will lag behind.
274
Customer Satisfaction

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
5,002
How End User Automation Addresses Business Needs

Sep 10, 2015

How End User Automation is Addressing Business Needs

Kriti Arora - Senior Manager
Senior Manager
The CIOs of the world are facing the pressure of running the show against the backdrop of reducing IT budgets. So much so, that CIOs need to rethink how IT infrastructure services are delivered.
1,048

Pages

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