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In the age of individualization, we are on the cusp of something revolutionary - Customer Journey Orchestration (CJO).
Even as brands work hard to create exceptional in-store or physical experiences, and digital commerce continues its post-pandemic dream run, there is a cautionary tale to be told to the purveyors of customer-centricity.
Oct 25, 2021
The COVID-19 crisis has accelerated the transition from monolithic architectures to integrated operations, which combines different business-aligned support functions to create a single operating model. Integrated operations can empower real-time,…
There is no one-size-fits-all solution when it comes to devising a marketing strategy in the digital age, one that is marked with a lot of uncertainties. Read this blog to understand some of the best practices marketers can follow to reap benefits…
Factors such as product underutilization, poor implementation, and limited knowledge contribute to the overall ineffectiveness of asset management. Therefore, the utilities are looking to improve their asset management system for tighter integration…
COVID-19 has disrupted the status quo for most businesses across industries worldwide and forced them to think different and innovate key functions of their CX (customer experience) strategy. Investments in digital and a focus on next-gen…
Contact centers are the customer service centers of enterprises. When customers face issues with access, availability, or administering of a product, they invariably reach out to the contact centers via available channels such as voice, chat, social…
Aug 27, 2021
The generally used term “banking hours” has lost its relevance these days. It’s because banking is as much impacted by hyper-consumerism as any other business. Therefore, it requires banks to be always available to support banking needs. A customer…
The COVID-19 pandemic has changed the mindset of companies on how to handle their customer service operations. Nobody anticipated the temporary changes done by the companies would become a long-term change. Businesses had to work harder to…
Jan 20, 2021
Moving with shifts in the global technology paradigm, SAP has focused on adopting AI capabilities in their products to offer transformation to intelligent enterprises. SAP has infused the power of intelligence into their UX, opening up new avenues…
Jul 14, 2021
Every OTT platform has a distinct target audience and content that underline its purpose. Each OTT platform requires a distinct design approach and aesthetic. Understanding the requirement and pain points of consumers, coming up with a solution to…
Jan 01, 2017
This year’s theme at WEF is Responsible Leadership – a truly relevant theme considering the implications of the Fourth Industrial Revolution on societies and businesses alike. How can organizations that are on the road to creating a digital future…
Factors such as product underutilization, poor implementation, and limited knowledge contribute to the overall ineffectiveness of asset management. Therefore, the utilities are looking to improve their asset management system for tighter integration…
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at…
Jan 20, 2021
The Future of eCommerce: Three Emerging Technology Trends Transforming Retail Experiences
Companies can no longer simply rely on a brand name to ensure growth and customer loyalty. Customers are increasingly adopting the digital “lifestyle,” and it is imperative that companies proactively prepare for their future in a digital economy. It…
Jan 08, 2015
While numerous articles talk of delivering a seamless omnichannel experience by leveraging such factors as common customer databases, digital, customer interactions, analytics, and socialytics, none of these factors touch upon the backbone of the…
The retail and CPG industry is known to be innovation friendly, but the pandemic showed that even the retail giants were not digitally prepared to take on a disruption of this nature. The new normal has opened new avenues for this fast-moving…