Apr 05, 2019
Importance of Digital Customer Experience in Tech Industry
The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services. With the role of technology in the lives of customers increasing every day...
Mar 14, 2019
IT-OT Convergence is Here: Redefining Customer Convenience with ‘Digital Twins’?
Uber, Netflix, Airbnb and some of the other business disruptors in recent years have at least one thing in common–each of them have redefined customer convenience. The idea of empowering the customer to get whatever they want, whenever and wherever...
Feb 08, 2019
Our Point of View on IBM WebSphere Commerce and Digital Commerce
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
Jan 10, 2019
Fostering a Banking Revolution with AI and Blockchain
Today, the financial industry is in a state of constant change as it continues to evolve through demanding client needs and regulatory/compliance requirements. Beyond regulatory scrutiny and competitive stress from internal and external stakeholders...
Dec 20, 2018
To Create Successful Adherence Programs, Know Your Patients
Today’s most successful adherence programs are no longer one-way communications solely about the product. Rather, they employ a more holistic approach that encourages patient interaction.
Dec 20, 2018
Patient Engagement Keys to Success: Focus on the Patient
Every patient is unique and every patient’s journey is unique. That’s why it’s important to allow the patient to drive the topics and the cadence of the engagement based on what’s happening in that patient’s journey at that particular time...
Dec 19, 2018
Adopting Patient Centricity at Scale: Creating Synergy for Program Success
While the pharmaceutical industry has been incorporating patient-centered practices within engagement and adherence programs for quite some time, the truth is that functional silos limit the ability for companies to fully adopt patient centricity at...
Dec 06, 2018
Digital Customer Experience: Making Customer Experience (CX) better
Consumers expect digital services that are personal, self-servicing and available 24/7. For many Utilities providers, the first step toward digital customer experience transformation is delivering a best-of-class, on-demand system for customers to...
Dec 03, 2018
Customer experience platforms in Utilities
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...Pages
Jan 10, 2019
Fostering a Banking Revolution with AI and Blockchain
Today, the financial industry is in a state of constant change as it continues to evolve through demanding client needs and regulatory/compliance requirements. Beyond regulatory scrutiny and competitive stress from internal and external stakeholders...Feb 08, 2019
Our Point of View on IBM WebSphere Commerce and Digital Commerce
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
Dec 26, 2017
‘Store Digitization’ – the solution to bridge the digital gap between customers and stores
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...
Jun 27, 2018
Assuring true digital transformation with the power of A.I.
Many organizations – often with primitive IT systems, processes & high dependency on humans are often pushed into ‘point’ digital transformation programs to stay relevant. To deliver enterprise-wide digital transformation, organizations are...
Sep 22, 2015
How Customer Satisfaction Scores (CSAT) Can Be Improved
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
Nov 21, 2017
Four Disruptive Trends that will Revolutionize the Utilities Sector
Personalization of services has become a key imperative and business driver for utilities. Electricity is being increasingly seen not as a commodity but an experience, and customer experience is set to take off in the segment with customized...Dec 03, 2018
Customer experience platforms in Utilities
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...
Nov 30, 2018
How Technology Platforms & emerging markets are reshaping the Retail CPG industry
With increasing cost pressures and ever demanding consumers, Retail CPG industry is in for some interesting times (to say the least). However, this also presents a huge opportunity for companies to revolutionize the industry. The emerging markets...Mar 14, 2019
IT-OT Convergence is Here: Redefining Customer Convenience with ‘Digital Twins’?
Uber, Netflix, Airbnb and some of the other business disruptors in recent years have at least one thing in common–each of them have redefined customer convenience. The idea of empowering the customer to get whatever they want, whenever and wherever...