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Technology | Customer Experience
Utilities trend

Nov 21, 2017

Utilities trend

Ramesh Menon - SVP & Head of Public Services
SVP & Head of Public Services
Personalization of services has become a key imperative and business driver for utilities. Electricity is being increasingly seen not as a commodity but an experience, and customer experience is set to take off in the segment with customized...
6
Applicability of Genomics

Nov 21, 2017

Applicability of Genomics & AI in Leveraging Data to Increase Patient Engagement

Puneet Aggarwal - Deputy Manager
Deputy Manager
Have you ever wondered how Amazon makes a personalized product recommendation? or How Siri assist you in answering questions? or How Facebook prompts friends to be tagged in the photos you just uploaded? These are some of the real-life examples of...
10
Reinventing Wealth Management

Nov 10, 2017

Defying Disruptions and Reinventing Wealth Management

Rajesh Kumar Singh - Practice Manager (Capital Markets Solutions), HCL Technologies
Practice Manager
Combining the human touch of an experienced financial advisor with ease, scalability, and speed offered by robo-advisor platform can be a powerful combination for an advisor’s practice model.
326
Data Analysis

Nov 08, 2017

The power of data and analytics

Venkatakrishnan Ramachandran - DEPUTY GENERAL MANAGER
DEPUTY GENERAL MANAGER
Data on a customer’s financial well-being, purchase behaviour, family status etc. that’s such a powerful source is not still put to its fullest use by many of the financial services giants.
384
Gamification & Artificial Intelligence

Oct 26, 2017

Gamification & Artificial Intelligence: Is There A Blue Ocean For Insurance Providers?

Meshach Samuel - OPERATIONS DIRECTOR
OPERATIONS DIRECTOR
The world is now a global marketplace where companies such as Facebook, Uber, and eBay thrive and flourish. With insurance companies having a large user base and the mandate on health insurance in most of the developed countries, it is a user base...
327
AI

Oct 03, 2017

Artificial Intelligence: Providing new muscle to marketing

Paresh Vankar - Global Head of Marketing - Financial Services
Global Head Of Marketing
The idea that machine intelligence can automate marketing functions isn’t new. What has changed is the manner in which AI and other “intelligent” robots are being deployed by marketers. Machine intelligence is complementing business intelligence in...
759
Voice Interaction

Sep 29, 2017

Voice Interactions – A Channel to Better Health Outcomes

Rohit Sethi - Sr. Director - Digital Health & Marketing Platform
Sr. Director - Digital Health & Marketing Platform
Global tech leaders have already invested heavily in Voice technology, with a slew of products designed to assist in daily life activities. Amazon with Alexa, Apple with Siri, Microsoft with Cortana, and Google with Google Assistant, are among the...
134
Boost ROI with 365-Degree

Sep 05, 2017

How to Boost ROI with 365-Degree Consumer Mapping across the New Purchase Pathway

Amitava Sengupta - VP, Retail & CPG Consulting and Solutions
Vice President
Jennie is buying her monthly groceries online. She checks out a pack of organic cereals, really likes one, but it falls a bit outside her budget. She decides she doesn’t really need it. The next day, while on her way to office, she passes by a store...
34
Digital Transformation

Jul 13, 2017

Digital Transformation: Perspectives from the Frontline

Anand Birje - Corporate Vice President & Head - Digital and Analytics Practice
Corporate Vice President & Head - Digital and Analytics Practice
Digital Revolution has generated excitement and confusion in equal parts. Our blog shares interesting insights on achieving real & holistic digital impact.
1,339

Pages

AI

Oct 03, 2017

Artificial Intelligence: Providing new muscle to marketing

Paresh Vankar - Global Head of Marketing - Financial Services
Global Head Of Marketing
The idea that machine intelligence can automate marketing functions isn’t new. What has changed is the manner in which AI and other “intelligent” robots are being deployed by marketers. Machine intelligence is complementing business intelligence in...
759
Data Analysis

Nov 08, 2017

The power of data and analytics

Venkatakrishnan Ramachandran - DEPUTY GENERAL MANAGER
DEPUTY GENERAL MANAGER
Data on a customer’s financial well-being, purchase behaviour, family status etc. that’s such a powerful source is not still put to its fullest use by many of the financial services giants.
384
Reinventing Wealth Management

Nov 10, 2017

Defying Disruptions and Reinventing Wealth Management

Rajesh Kumar Singh - Practice Manager (Capital Markets Solutions), HCL Technologies
Practice Manager
Combining the human touch of an experienced financial advisor with ease, scalability, and speed offered by robo-advisor platform can be a powerful combination for an advisor’s practice model.
326
Customer Satisfaction

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
3,007
Digital Transformation

Jul 13, 2017

Digital Transformation: Perspectives from the Frontline

Anand Birje - Corporate Vice President & Head - Digital and Analytics Practice
Corporate Vice President & Head - Digital and Analytics Practice
Digital Revolution has generated excitement and confusion in equal parts. Our blog shares interesting insights on achieving real & holistic digital impact.
1,339
Customer 360 - Single View of the Customer

Sep 24, 2014

Customer 360 - Single View of the Customer

Ashar Pasha - General Manager
General Manager
From an investment perspective, customer experience has been one of the top focus areas for airline companies, over the past few years.  Airline companies are making significant investments in facilities, global products and services and tech
817
Gamification & Artificial Intelligence

Oct 26, 2017

Gamification & Artificial Intelligence: Is There A Blue Ocean For Insurance Providers?

Meshach Samuel - OPERATIONS DIRECTOR
OPERATIONS DIRECTOR
The world is now a global marketplace where companies such as Facebook, Uber, and eBay thrive and flourish. With insurance companies having a large user base and the mandate on health insurance in most of the developed countries, it is a user base...
327
AI Shaping Retail

Jul 03, 2017

Artificial Intelligence - Changing the Future of Retail

Shivendra Singh Yadav - Senior Product Manager – NGDC PMG
Senior Product Manager
Customers expect more as tech evolves at breakneck speed. AI helps resolve the challenges encountered by retailers striving to survive despite mounting expectations and stiff competition. 
524
Store Traffic

Jan 17, 2017

Driving In-Store Traffic and Conversions with Mobile Technologies

Soumyajyoti Sinha Ray - Global Engagement Manager, Digital, Retail & CPG Industries
Global Engagement Manager
U.S. store sales fell 11% on an 11.4% decline in store traffic for the retail calendar month ended in November, while Thanksgiving and Black Friday online sales were $5.27 billion, up 18% from a year earlier. How can you then reverse this trend and...
840

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