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Technology | Customer Experience
framework

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 3: Reimagine Customer Experience

Amitava Sengupta - VP, Retail & CPG Consulting and Solutions
Vice President
In today’s technologically disruptive world, it isn’t enough to simply provide an amazing product. Customers want more. They demand experiences that engage and amaze them. This shift in consumer expectations has already impacted business culture and...
22
Enhancing the Patient Experience

Mar 29, 2018

Enhancing the Patient Experience: How can Life Sciences Companies Use Design Thinking to Deliver Better Outcomes

Abhishek Shankar - Vice President – Life sciences and Healthcare
Vice President
The importance of design in the lives of customers will only increase with time even across the healthcare and life sciences landscape. This is a priority because patients now demand personalized services. We outline a six-step roadmap to introduce...
49
Changing Retail Landscape

Mar 01, 2018

Changing Retail Landscape on the back of Advanced AI & ML

Ajai Kumar - Vice President - Engineering R&D
Vice President
Isn’t it cumbersome for us to access shopping websites on the internet and needing to fill our details over and over again? Don’t we expect software to come to our rescue and chart our shopping tastes, choice patterns, and brand preferences? When it...
159
Blockchain

Feb 20, 2018

Use Cases of Blockchain in Clinical Trials

Nilesh Ray - Global Engagement Manager, LS Practice
Global Engagement Manager
The transformative potential of the blockchain has been felt in the fintech industry. But the blockchain can also disrupt the life sciences industry. There are several use cases of blockchain technology that can be applied to clinical trials and it...
884
Customer Experience

Feb 16, 2018

“Customer Experience” to be “The Differentiator”

Sadanand S Mudgur - Analytics Leader
Analytics Leader
The customer service industry is set to see multi-channel communication going up exponentially in the coming years. Analyzing the characteristics and trends of this journey will be critical to creating a competitive advantage from the customer...
164
Chatbot

Feb 08, 2018

How AI Makes Our Life Easy Through Chatbots

Anupa Krishnan - Senior Technical Lead
Senior Technical Lead
The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a...
173
Patient-Centricity

Feb 01, 2018

Patient-Centricity: Empowering Patients, Enhancing Outcomes – An Empathic Approach to Discovery

Abhishek Shankar - Vice President – Life sciences and Healthcare
Vice President
Putting patients at the center of the value chain benefits not only them and healthcare professionals, but also healthcare organizations that are looking for long-term gains from improved customer loyalty. The focus is on comprehending patient...
142
Retail Technology

Jan 30, 2018

Retail Technology and Global Trends Work in Tandem

Anup Sharma - Deputy General Manager – Retail and Consumer Product Goods (RCPG)
Deputy General Manager
Digital Transformation has come up as a major disruption, forcing Retailer across formats and demography to adopt to key elements of this massive change. New age consumers are becoming more and more reliant on social media and mobile devices...
66
Digitize and Delight

Jan 22, 2018

Digitize and Delight: Revolutionizing brick & mortar experience, with digitization

Abdul Gaffar - Deputy Manager, HCL Business Consulting
Deputy Manager
Retailers must reimagine in-store experiences for customers by embracing digital technology. With proper digitization, they can provide personalized consumer engagements and in turn drastically improve the chances of a final sale. This also results...
102

Pages

Blockchain

Feb 20, 2018

Use Cases of Blockchain in Clinical Trials

Nilesh Ray - Global Engagement Manager, LS Practice
Global Engagement Manager
The transformative potential of the blockchain has been felt in the fintech industry. But the blockchain can also disrupt the life sciences industry. There are several use cases of blockchain technology that can be applied to clinical trials and it...
884
Customer Satisfaction

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
3,873
financial services

Nov 23, 2017

The wave of digital disruption in financial services

Vishal Bajpai - Senior Technical Lead
Senior Technical Lead
The pace of digital change is about to accelerate exponentially, however, with the integration of AI, robotics, blockchain, open banking APIs and the internet of things. The smarter use of data, combination of non-financial and financial solutions,...
364
Digital Transformation

Jul 13, 2017

Digital Transformation: Perspectives from the Frontline

Anand Birje - Corporate Vice President & Head- Digital & Analytics Practice
Corporate Vice President & Head
Digital Revolution has generated excitement and confusion in equal parts. Our blog shares interesting insights on achieving real & holistic digital impact.
1,525
AI Shaping Retail

Jul 03, 2017

Artificial Intelligence - Changing the Future of Retail

Shivendra Singh Yadav - Senior Product Manager – NGDC PMG
Senior Product Manager
Customers expect more as tech evolves at breakneck speed. AI helps resolve the challenges encountered by retailers striving to survive despite mounting expectations and stiff competition. 
730
paradigm Shift Omni Channel retailing

Oct 24, 2016

Paradigm Shift: From Omni channel to select-channel retailing

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
Retailers can boost margins and customer engagement by focusing on multi channel retailing via select strategic channels, based on in-depth understanding of buyers, their journeys as well as unique business strengths.
968
Changing Retail Landscape

Mar 01, 2018

Changing Retail Landscape on the back of Advanced AI & ML

Ajai Kumar - Vice President - Engineering R&D
Vice President
Isn’t it cumbersome for us to access shopping websites on the internet and needing to fill our details over and over again? Don’t we expect software to come to our rescue and chart our shopping tastes, choice patterns, and brand preferences? When it...
159
Big Data

Dec 19, 2017

Big Data in Retail – How to win with Predictive Analytics

Ankit Khattri - PROJECT LEAD, ES-Tier II ERP-SCE-GIS
PROJECT LEAD
In the rapidly diversifying retail ecosystem and evermore rapidly changing customer tastes and preferences, the search for the most effective marketing and sales strategy is of monumental significance. Predictive analytics, which marries big data...
327
Patient-Centricity

Feb 01, 2018

Patient-Centricity: Empowering Patients, Enhancing Outcomes – An Empathic Approach to Discovery

Abhishek Shankar - Vice President – Life sciences and Healthcare
Vice President
Putting patients at the center of the value chain benefits not only them and healthcare professionals, but also healthcare organizations that are looking for long-term gains from improved customer loyalty. The focus is on comprehending patient...
142

Pages

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