Nov 29, 2019
Enhancing the customer journey with data driven personalization for digital retail
Today we live in a digital economy where consumers have evolved in their expectations, preferences, and buying patterns. As a result, retailers are discovering that they need to adapt and engage with their customers in a more personalized and...
Oct 30, 2019
Rising tide of patient engagement in Healthcare
The next-generation patient engagement portal (PEP) will track patient journeys from end to end. Automated health chatbots will become an integral functionality of PEPs. Healthcare organizations will be able to use artificial intelligence (AI) to...
Oct 15, 2019
Contact Center 2.0 – Transformation through Innovation
If there is one industry which can be revolutionized with the advent of Analytics, AI and ML technologies, it is in the Contact Center (CC) space. Today, 9 out of 10 businesses differentiate themselves based on Customer Experience (CX) and Employee...
Aug 21, 2019
HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing
HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing
Aug 09, 2019
Intelligent Automation: Perspectives and Dimensions
Organizations that use intelligent automation technologies to amplify human potential will stay ahead in the game, while those that don’t will lag behind.
Aug 07, 2019
Industry 4.0: The next new wave across industries
Industry 4.0 framework is a new mindset geared for Emerging Technologies. As we exit the third industrial revolution marked by process-level automation, business leaders are engaging wit IoT (internet of things), analytics, cloud based...
Jul 10, 2019
Channel surfing: How do consumers engage with your brand?
Offering anywhere/anytime connectivity to your brand is great but do you know how many of your consumers are actually speaking with you? You may be surprised to learn it’s a much smaller number than you thought (or want). Are you reaping the rewards...Pages
Nov 29, 2019
Enhancing the customer journey with data driven personalization for digital retail
Today we live in a digital economy where consumers have evolved in their expectations, preferences, and buying patterns. As a result, retailers are discovering that they need to adapt and engage with their customers in a more personalized and...
Jan 13, 2017
Towards A Responsible, Digital Future
This year’s theme at WEF is Responsible Leadership – a truly relevant theme considering the implications of the Fourth Industrial Revolution on societies and businesses alike. How can organizations that are on the road to creating a digital future...
May 05, 2017
The 21 CE DNA – Why Innovation is Key to Tomorrow
Legacy companies must recalibrate themselves for the 21CE – leveraging the digital paradigm as a backbone, while constantly advancing towards ‘more’. Now defined as experience-architects, these enterprises must endeavor to be first, service-oriented...
Feb 08, 2019
Our Point of View on IBM WebSphere Commerce and Digital Commerce
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...Aug 21, 2019
HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing
HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing
Jul 06, 2016
Customer Experience: The new game changer for the Aviation Industry
The aviation industry is witnessing a boom of growth and expansion. ‘Experience’ is taking the center stage of the customer engagement blueprint.Aug 09, 2019
Intelligent Automation: Perspectives and Dimensions
Organizations that use intelligent automation technologies to amplify human potential will stay ahead in the game, while those that don’t will lag behind.
