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Technology | Customer Experience
Digital Customer

Apr 05, 2019

Importance of Digital Customer Experience in Tech Industry

Saravana Nallakamu - SAP Digital CX Practice Lead – North America
SAP Digital CX Practice Lead
The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services. With the role of technology in the lives of customers increasing every day...
21
IT OT

Mar 14, 2019

IT-OT Convergence is Here: Redefining Customer Convenience with ‘Digital Twins’?

Ravi Bhatheja - Vice President, Retail and CPG, Strategy and Alliances
Vice President
Uber, Netflix, Airbnb and some of the other business disruptors in recent years have at least one thing in common–each of them have redefined customer convenience. The idea of empowering the customer to get whatever they want, whenever and wherever...
62
PoV

Feb 08, 2019

Our Point of View on IBM WebSphere Commerce and Digital Commerce

Marcelo Cabane - HCL Informix Global Go-to-Market Head, Commerce Point of Contact
HCL Informix Global Go-to-Market Head
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
917
Banking Revolution

Jan 10, 2019

Fostering a Banking Revolution with AI and Blockchain

Kalyan Kumar B - CVP & CTO, HCL Technologies
CVP & CTO, HCL Technologies
Today, the financial industry is in a state of constant change as it continues to evolve through demanding client needs and regulatory/compliance requirements. Beyond regulatory scrutiny and competitive stress from internal and external stakeholders...
991
Giants

Dec 20, 2018

To Create Successful Adherence Programs, Know Your Patients

C3i Solutions
Today’s most successful adherence programs are no longer one-way communications solely about the product. Rather, they employ a more holistic approach that encourages patient interaction.
50
Design Thinking

Dec 20, 2018

Patient Engagement Keys to Success: Focus on the Patient

C3i Solutions
Every patient is unique and every patient’s journey is unique. That’s why it’s important to allow the patient to drive the topics and the cadence of the engagement based on what’s happening in that patient’s journey at that particular time...
62
LSH

Dec 19, 2018

Adopting Patient Centricity at Scale: Creating Synergy for Program Success

C3i Solutions
While the pharmaceutical industry has been incorporating patient-centered practices within engagement and adherence programs for quite some time, the truth is that functional silos limit the ability for companies to fully adopt patient centricity at...
57
Digital Customer Experience

Dec 06, 2018

Digital Customer Experience: Making Customer Experience (CX) better

Michael Woodworth - Senior Consultant
Senior Consultant
Consumers expect digital services that are personal, self-servicing and available 24/7. For many Utilities providers, the first step toward digital customer experience transformation is delivering a best-of-class, on-demand system for customers to...
100
Customer Experience

Dec 03, 2018

Customer experience platforms in Utilities

Praveen Gupta - Technical Lead
Technical Lead
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...
235

Pages

Banking Revolution

Jan 10, 2019

Fostering a Banking Revolution with AI and Blockchain

Kalyan Kumar B - CVP & CTO, HCL Technologies
CVP & CTO, HCL Technologies
Today, the financial industry is in a state of constant change as it continues to evolve through demanding client needs and regulatory/compliance requirements. Beyond regulatory scrutiny and competitive stress from internal and external stakeholders...
991
PoV

Feb 08, 2019

Our Point of View on IBM WebSphere Commerce and Digital Commerce

Marcelo Cabane - HCL Informix Global Go-to-Market Head, Commerce Point of Contact
HCL Informix Global Go-to-Market Head
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
917
Store Digitization

Dec 26, 2017

‘Store Digitization’ – the solution to bridge the digital gap between customers and stores

Madhusudhan Kandula - Associate Business Manager – HCL Retail & CPG Consulting
Associate Business Manager
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...
832
iAssure

Jun 27, 2018

Assuring true digital transformation with the power of A.I.

Amit Gupta - SVP & Global GTM Head for HCL DRYiCE
SVP & Global GTM Head for HCL DRYiCE
Many organizations – often with primitive IT systems, processes & high dependency on humans are often pushed into ‘point’ digital transformation programs to stay relevant. To deliver enterprise-wide digital transformation, organizations are...
1,389
Customer Satisfaction

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
4,713
Utilities trend

Nov 21, 2017

Four Disruptive Trends that will Revolutionize the Utilities Sector

Ramesh Menon - SVP & Head of Public Services
SVP & Head of Public Services
Personalization of services has become a key imperative and business driver for utilities. Electricity is being increasingly seen not as a commodity but an experience, and customer experience is set to take off in the segment with customized...
836
Customer Experience

Dec 03, 2018

Customer experience platforms in Utilities

Praveen Gupta - Technical Lead
Technical Lead
The centuries-old utilities model is declining as quickly as digital technology is advancing. First, smart grids began to monitor home-energy usage, generating a massive volume of data-driven insight. Then smart devices allowed customers to control...
235
Retail

Nov 30, 2018

How Technology Platforms & emerging markets are reshaping the Retail CPG industry

Ajai Kumar - Vice President - Engineering R&D
Vice President
With increasing cost pressures and ever demanding consumers, Retail CPG industry is in for some interesting times (to say the least). However, this also presents a huge opportunity for companies to revolutionize the industry. The emerging markets...
972
IT OT

Mar 14, 2019

IT-OT Convergence is Here: Redefining Customer Convenience with ‘Digital Twins’?

Ravi Bhatheja - Vice President, Retail and CPG, Strategy and Alliances
Vice President
Uber, Netflix, Airbnb and some of the other business disruptors in recent years have at least one thing in common–each of them have redefined customer convenience. The idea of empowering the customer to get whatever they want, whenever and wherever...
62

Pages

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