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Technology | Customer Experience
framework

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 3: Reimagine Customer Experience

Amitava Sengupta - VP, Retail & CPG Consulting and Solutions
Vice President
In today’s technologically disruptive world, it isn’t enough to simply provide an amazing product. Customers want more. They demand experiences that engage and amaze them. This shift in consumer expectations has already impacted business culture and...
79
Enhancing the Patient Experience

Mar 29, 2018

Enhancing the Patient Experience: How can Life Sciences Companies Use Design Thinking to Deliver Better Outcomes

Abhishek Shankar - Vice President – Life sciences and Healthcare
Vice President
The importance of design in the lives of customers will only increase with time even across the healthcare and life sciences landscape. This is a priority because patients now demand personalized services. We outline a six-step roadmap to introduce...
129
Changing Retail Landscape

Mar 01, 2018

Changing Retail Landscape on the back of Advanced AI & ML

Ajai Kumar - Vice President - Engineering R&D
Vice President
Isn’t it cumbersome for us to access shopping websites on the internet and needing to fill our details over and over again? Don’t we expect software to come to our rescue and chart our shopping tastes, choice patterns, and brand preferences? When it...
265
Blockchain

Feb 20, 2018

Use Cases of Blockchain in Clinical Trials

Nilesh Ray - Global Engagement Manager, LS Practice
Global Engagement Manager
The transformative potential of the blockchain has been felt in the fintech industry. But the blockchain can also disrupt the life sciences industry. There are several use cases of blockchain technology that can be applied to clinical trials and it...
1,246
Customer Experience

Feb 16, 2018

“Customer Experience” to be “The Differentiator”

Sadanand S Mudgur - Analytics Leader
Analytics Leader
The customer service industry is set to see multi-channel communication going up exponentially in the coming years. Analyzing the characteristics and trends of this journey will be critical to creating a competitive advantage from the customer...
209
Chatbot

Feb 08, 2018

How AI Makes Our Life Easy Through Chatbots

Anupa Krishnan - Senior Technical Lead
Senior Technical Lead
The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a...
232
Patient-Centricity

Feb 01, 2018

Patient-Centricity: Empowering Patients, Enhancing Outcomes – An Empathic Approach to Discovery

Abhishek Shankar - Vice President – Life sciences and Healthcare
Vice President
Putting patients at the center of the value chain benefits not only them and healthcare professionals, but also healthcare organizations that are looking for long-term gains from improved customer loyalty. The focus is on comprehending patient...
208
Retail Technology

Jan 30, 2018

Retail Technology and Global Trends Work in Tandem

Anup Sharma - Deputy General Manager – Retail and Consumer Product Goods (RCPG)
Deputy General Manager
Digital Transformation has come up as a major disruption, forcing Retailer across formats and demography to adopt to key elements of this massive change. New age consumers are becoming more and more reliant on social media and mobile devices...
84
Digitize and Delight

Jan 22, 2018

Digitize and Delight: Revolutionizing brick & mortar experience, with digitization

Abdul Gaffar - Deputy Manager, HCL Business Consulting
Deputy Manager
Retailers must reimagine in-store experiences for customers by embracing digital technology. With proper digitization, they can provide personalized consumer engagements and in turn drastically improve the chances of a final sale. This also results...
125

Pages

Store Digitization

Dec 26, 2017

‘Store Digitization’ – the solution to bridge the digital gap between customers and stores

Madhusudhan Kandula - Associate Business Manager – HCL Retail & CPG Consulting
Associate Business Manager
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...
268
Blockchain

Feb 20, 2018

Use Cases of Blockchain in Clinical Trials

Nilesh Ray - Global Engagement Manager, LS Practice
Global Engagement Manager
The transformative potential of the blockchain has been felt in the fintech industry. But the blockchain can also disrupt the life sciences industry. There are several use cases of blockchain technology that can be applied to clinical trials and it...
1,246
Big Data

Dec 19, 2017

Big Data in Retail – How to win with Predictive Analytics

Ankit Khattri - PROJECT LEAD, ES-Tier II ERP-SCE-GIS
PROJECT LEAD
In the rapidly diversifying retail ecosystem and evermore rapidly changing customer tastes and preferences, the search for the most effective marketing and sales strategy is of monumental significance. Predictive analytics, which marries big data...
497
Customer Satisfaction

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
4,105
Interactive User Manual Using AR Technology

Aug 31, 2016

Interactive User Manual with AR Solutions

S. Karthika - Interaction Designer,Engineering R&D Services
Interaction Designer
Generally , users get overawed when they are interacting or using a product for the first time due to poor visual affordance.Read how Augmented Reality can solve this problem with interative user manuals.
747
Digital Transformation

Dec 19, 2017

How digital transformation can improve the retail shopping experience?

Abdul Gaffar - Deputy Manager, HCL Business Consulting
Deputy Manager
There are no more digital customers. They are now digitally connected customers and in fact they are connected with an average of 4 devices. This digital revolution has introduced a phenomenal change in the way the customers shop, supporting them...
276
Customer 360 - Single View of the Customer

Sep 24, 2014

Customer 360 - Single View of the Customer

Ashar Pasha - General Manager
General Manager
From an investment perspective, customer experience has been one of the top focus areas for airline companies, over the past few years.  Airline companies are making significant investments in facilities, global products and services and tech
1,061
AI

Oct 03, 2017

Artificial Intelligence: Providing new muscle to marketing

Paresh Vankar - Global Head of Marketing - Financial Services
Global Head Of Marketing
The idea that machine intelligence can automate marketing functions isn’t new. What has changed is the manner in which AI and other “intelligent” robots are being deployed by marketers. Machine intelligence is complementing business intelligence in...
1,148
Customer Experience

Feb 16, 2018

“Customer Experience” to be “The Differentiator”

Sadanand S Mudgur - Analytics Leader
Analytics Leader
The customer service industry is set to see multi-channel communication going up exponentially in the coming years. Analyzing the characteristics and trends of this journey will be critical to creating a competitive advantage from the customer...
209

Pages

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