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Technology | Customer Experience
Contact Center

Oct 15, 2019

Contact Center 2.0 – Transformation through Innovation

Anurag Jain - Global Operations Director
Global Operations Director
If there is one industry which can be revolutionized with the advent of Analytics, AI and ML technologies, it is in the Contact Center (CC) space. Today, 9 out of 10 businesses differentiate themselves based on Customer Experience (CX) and Employee...
185
Exacto

Aug 21, 2019

HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing

Andy Efstathiou - Banking Sourcing Research Director, NelsonHall
Banking Sourcing Research Director, NelsonHall
HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing
132
IA

Aug 09, 2019

Intelligent Automation: Perspectives and Dimensions

Anoop Tiwari - Corporate Vice President – Digital Process Operations
Corporate Vice President
Organizations that use intelligent automation technologies to amplify human potential will stay ahead in the game, while those that don’t will lag behind.
210
Industry 4.0

Aug 07, 2019

Industry 4.0: The next new wave across industries

Debabrata Biswal - Head-Telecommunications Vertical-Americas
Head-Telecommunications Vertical-Americas
Industry 4.0 framework is a new mindset geared for Emerging Technologies. As we exit the third industrial revolution marked by process-level automation, business leaders are engaging wit IoT (internet of things), analytics, cloud based...
357
Integrated Automation

Jul 23, 2019

Do you want to improve your customer experience? Connect the front, middle, and back of your business with integrated automation

Melissa O’Brien - Research Vice President, HFS Research
Research Vice President, HFS Research
Do you want to improve your customer experience? Connect the front, middle, and back of your business with integrated automation
102
Buzz

Jul 11, 2019

What’s All the Buzz About?

Dale Conwell - Vice President, Business Development
Vice President
From coffee to caffeinated energy drinks, our appetite for a jolt of energy during our workday is part of our history and everyday rituals. Entire industries are built on the behavior. Quantitative evidence aside, how long were you willing to...
55
Channel Sufring

Jul 10, 2019

Channel surfing: How do consumers engage with your brand?

Dale Conwell - Vice President, Business Development
Vice President
Offering anywhere/anytime connectivity to your brand is great but do you know how many of your consumers are actually speaking with you? You may be surprised to learn it’s a much smaller number than you thought (or want). Are you reaping the rewards...
48
Next Generation

Jul 10, 2019

Powering the Next Generation of Marketers

Paresh Vankar - Vice President, Marketing
Vice President, Marketing
Paresh Vankar writes on branding in the age of digital and how companies are deploying martech to make their workforce more efficient and agile. He defines the next-gen marketer who is equally tech-savvy and creative and deploys technology to...
188
RCPG

Jul 03, 2019

Thriving in the Flux: Digital Opportunities in an Agile RCPG Ecosystem

Ravi Kukreja - SENIOR REGIONAL SALES DIRECTOR, RCPG
SENIOR REGIONAL SALES DIRECTOR
Years have passed since ‘going digital’ was considered a passing fad. Since then, digital transformation has proven itself to be a key priority for businesses across industries. Digital disruption has driven enterprises to evolve new business models...
157

Pages

Contact Center

Oct 15, 2019

Contact Center 2.0 – Transformation through Innovation

Anurag Jain - Global Operations Director
Global Operations Director
If there is one industry which can be revolutionized with the advent of Analytics, AI and ML technologies, it is in the Contact Center (CC) space. Today, 9 out of 10 businesses differentiate themselves based on Customer Experience (CX) and Employee...
185
PoV

Feb 08, 2019

Our Point of View on IBM WebSphere Commerce and Digital Commerce

Marcelo Cabane - HCL Informix Global Go-to-Market Head, Commerce Point of Contact
HCL Informix Global Go-to-Market Head
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...
3,152
Industry 4.0

Aug 07, 2019

Industry 4.0: The next new wave across industries

Debabrata Biswal - Head-Telecommunications Vertical-Americas
Head-Telecommunications Vertical-Americas
Industry 4.0 framework is a new mindset geared for Emerging Technologies. As we exit the third industrial revolution marked by process-level automation, business leaders are engaging wit IoT (internet of things), analytics, cloud based...
357
Next Generation

Jul 10, 2019

Powering the Next Generation of Marketers

Paresh Vankar - Vice President, Marketing
Vice President, Marketing
Paresh Vankar writes on branding in the age of digital and how companies are deploying martech to make their workforce more efficient and agile. He defines the next-gen marketer who is equally tech-savvy and creative and deploys technology to...
188
Digital Customer

Apr 05, 2019

Importance of Digital Customer Experience in Tech Industry

Saravana Nallakamu - SAP Digital CX Practice Lead – North America
SAP Digital CX Practice Lead
The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services. With the role of technology in the lives of customers increasing every day...
144
paradigm Shift Omni Channel retailing

Oct 24, 2016

Paradigm Shift: From Omni channel to select-channel retailing

Abhishek Kalra - Solution Director, eCommerce, Omnichannel & Digital | Retail & CPG Industries
Solution Director
Retailers can boost margins and customer engagement by focusing on multi channel retailing via select strategic channels, based on in-depth understanding of buyers, their journeys as well as unique business strengths.
1,502
Store Digitization

Dec 26, 2017

‘Store Digitization’ – the solution to bridge the digital gap between customers and stores

Madhusudhan Kandula - Associate Business Manager – HCL Retail & CPG Consulting
Associate Business Manager
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...
1,010
Big Data

Dec 19, 2017

Big Data in Retail – How to win with Predictive Analytics

Ankit Khattri - PROJECT LEAD, ES-Tier II ERP-SCE-GIS
PROJECT LEAD
In the rapidly diversifying retail ecosystem and evermore rapidly changing customer tastes and preferences, the search for the most effective marketing and sales strategy is of monumental significance. Predictive analytics, which marries big data...
1,302
IA

Aug 09, 2019

Intelligent Automation: Perspectives and Dimensions

Anoop Tiwari - Corporate Vice President – Digital Process Operations
Corporate Vice President
Organizations that use intelligent automation technologies to amplify human potential will stay ahead in the game, while those that don’t will lag behind.
210

Pages

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