Mar 01, 2018
Changing Retail Landscape on the back of Advanced AI & ML
Isn’t it cumbersome for us to access shopping websites on the internet and needing to fill our details over and over again? Don’t we expect software to come to our rescue and chart our shopping tastes, choice patterns, and brand preferences? When it...
Feb 20, 2018
Use Cases of Blockchain in Clinical Trials
The transformative potential of the blockchain has been felt in the fintech industry. But the blockchain can also disrupt the life sciences industry. There are several use cases of blockchain technology that can be applied to clinical trials and it...
Feb 16, 2018
“Customer Experience” to be “The Differentiator”
The customer service industry is set to see multi-channel communication going up exponentially in the coming years. Analyzing the characteristics and trends of this journey will be critical to creating a competitive advantage from the customer...
Feb 08, 2018
How AI Makes Our Life Easy Through Chatbots
The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a...
Feb 01, 2018
Patient-Centricity: Empowering Patients, Enhancing Outcomes – An Empathic Approach to Discovery
Putting patients at the center of the value chain benefits not only them and healthcare professionals, but also healthcare organizations that are looking for long-term gains from improved customer loyalty. The focus is on comprehending patient...
Jan 30, 2018
Retail Technology and Global Trends Work in Tandem
Digital Transformation has come up as a major disruption, forcing Retailer across formats and demography to adopt to key elements of this massive change. New age consumers are becoming more and more reliant on social media and mobile devices...
Jan 22, 2018
Digitize and Delight: Revolutionizing brick & mortar experience, with digitization
Retailers must reimagine in-store experiences for customers by embracing digital technology. With proper digitization, they can provide personalized consumer engagements and in turn drastically improve the chances of a final sale. This also results...Pages
Dec 26, 2017
‘Store Digitization’ – the solution to bridge the digital gap between customers and stores
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...Feb 20, 2018
Use Cases of Blockchain in Clinical Trials
The transformative potential of the blockchain has been felt in the fintech industry. But the blockchain can also disrupt the life sciences industry. There are several use cases of blockchain technology that can be applied to clinical trials and it...
Dec 19, 2017
Big Data in Retail – How to win with Predictive Analytics
In the rapidly diversifying retail ecosystem and evermore rapidly changing customer tastes and preferences, the search for the most effective marketing and sales strategy is of monumental significance. Predictive analytics, which marries big data...
Sep 22, 2015
How Customer Satisfaction Scores (CSAT) Can Be Improved
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
Aug 31, 2016
Interactive User Manual with AR Solutions
Generally , users get overawed when they are interacting or using a product for the first time due to poor visual affordance.Read how Augmented Reality can solve this problem with interative user manuals.
Dec 19, 2017
How digital transformation can improve the retail shopping experience?
There are no more digital customers. They are now digitally connected customers and in fact they are connected with an average of 4 devices. This digital revolution has introduced a phenomenal change in the way the customers shop, supporting them...
Sep 24, 2014
Customer 360 - Single View of the Customer
From an investment perspective, customer experience has been one of the top focus areas for airline companies, over the past few years. Airline companies are making significant investments in facilities, global products and services and tech
Oct 03, 2017
Artificial Intelligence: Providing new muscle to marketing
The idea that machine intelligence can automate marketing functions isn’t new. What has changed is the manner in which AI and other “intelligent” robots are being deployed by marketers. Machine intelligence is complementing business intelligence in...Feb 16, 2018
“Customer Experience” to be “The Differentiator”
The customer service industry is set to see multi-channel communication going up exponentially in the coming years. Analyzing the characteristics and trends of this journey will be critical to creating a competitive advantage from the customer...