Oct 15, 2019
Contact Center 2.0 – Transformation through Innovation
If there is one industry which can be revolutionized with the advent of Analytics, AI and ML technologies, it is in the Contact Center (CC) space. Today, 9 out of 10 businesses differentiate themselves based on Customer Experience (CX) and Employee...
Aug 21, 2019
HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing
HCL’s EXACTO Intelligent Automation Streamlines Bank Trade Processing
Aug 09, 2019
Intelligent Automation: Perspectives and Dimensions
Organizations that use intelligent automation technologies to amplify human potential will stay ahead in the game, while those that don’t will lag behind.
Aug 07, 2019
Industry 4.0: The next new wave across industries
Industry 4.0 framework is a new mindset geared for Emerging Technologies. As we exit the third industrial revolution marked by process-level automation, business leaders are engaging wit IoT (internet of things), analytics, cloud based...
Jul 10, 2019
Channel surfing: How do consumers engage with your brand?
Offering anywhere/anytime connectivity to your brand is great but do you know how many of your consumers are actually speaking with you? You may be surprised to learn it’s a much smaller number than you thought (or want). Are you reaping the rewards...
Jul 10, 2019
Powering the Next Generation of Marketers
Paresh Vankar writes on branding in the age of digital and how companies are deploying martech to make their workforce more efficient and agile. He defines the next-gen marketer who is equally tech-savvy and creative and deploys technology to...
Jul 03, 2019
Thriving in the Flux: Digital Opportunities in an Agile RCPG Ecosystem
Years have passed since ‘going digital’ was considered a passing fad. Since then, digital transformation has proven itself to be a key priority for businesses across industries. Digital disruption has driven enterprises to evolve new business models...Pages
Oct 15, 2019
Contact Center 2.0 – Transformation through Innovation
If there is one industry which can be revolutionized with the advent of Analytics, AI and ML technologies, it is in the Contact Center (CC) space. Today, 9 out of 10 businesses differentiate themselves based on Customer Experience (CX) and Employee...
Feb 08, 2019
Our Point of View on IBM WebSphere Commerce and Digital Commerce
On December 6, IBM and HCL announced that HCL Technologies and IBM had signed a definitive agreement to acquire select IBM software products, including WebSphere Commerce and Digital Commerce.We understand that while this is very exciting for us at...Aug 07, 2019
Industry 4.0: The next new wave across industries
Industry 4.0 framework is a new mindset geared for Emerging Technologies. As we exit the third industrial revolution marked by process-level automation, business leaders are engaging wit IoT (internet of things), analytics, cloud based...Jul 10, 2019
Powering the Next Generation of Marketers
Paresh Vankar writes on branding in the age of digital and how companies are deploying martech to make their workforce more efficient and agile. He defines the next-gen marketer who is equally tech-savvy and creative and deploys technology to...
Apr 05, 2019
Importance of Digital Customer Experience in Tech Industry
The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services. With the role of technology in the lives of customers increasing every day...
Oct 24, 2016
Paradigm Shift: From Omni channel to select-channel retailing
Retailers can boost margins and customer engagement by focusing on multi channel retailing via select strategic channels, based on in-depth understanding of buyers, their journeys as well as unique business strengths.
Dec 26, 2017
‘Store Digitization’ – the solution to bridge the digital gap between customers and stores
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...
Dec 19, 2017
Big Data in Retail – How to win with Predictive Analytics
In the rapidly diversifying retail ecosystem and evermore rapidly changing customer tastes and preferences, the search for the most effective marketing and sales strategy is of monumental significance. Predictive analytics, which marries big data...