Aug 07, 2018
How Chatbots Improve the Insurance Value Chain
While looking for automation possibilities for the key insurance business processes, mostly the repeatable, the cynosure of the insurance industry is shifting toward macro and micro components of the value chain.
Jul 12, 2018
IoT and the future of Customer Support
Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their...
Jul 03, 2018
Voice Interactions – A Channel to Better Health Outcomes, Part 2: For HCPs
As value-based healthcare gradually replaces the traditional fee-for-service model, enhanced patient health outcomes will inevitably help HCPs. A study from 2016 unearthed that physicians spend nearly 50% of their time in office on paperwork....
Jun 29, 2018
Artificial Intelligence Transcends Pharma Cybersecurity
AI-powered cybersecurity systems will not be replacing humans, but empowering them in order to survive the sophisticated and increasingly intelligent attacks. In order to get the most out of AI in cybersecurity, the pharma industry needs to...
Jun 27, 2018
Assuring true digital transformation with the power of A.I.
Many organizations – often with primitive IT systems, processes & high dependency on humans are often pushed into ‘point’ digital transformation programs to stay relevant. To deliver enterprise-wide digital transformation, organizations are...
Jun 27, 2018
In Enterprise Software, The End Goal Comes First
At DRYiCE, a division of HCL, focused on building AI-powered products & platforms, we have re-looked at ways that can bring the best of their existing investments (tools) & Artificial Intelligence to deliver a cohesive enterprise...
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Jan 13, 2017
Towards A Responsible, Digital Future
This year’s theme at WEF is Responsible Leadership – a truly relevant theme considering the implications of the Fourth Industrial Revolution on societies and businesses alike. How can organizations that are on the road to creating a digital future...
Feb 20, 2018
Use Cases of Blockchain in Clinical Trials
The transformative potential of the blockchain has been felt in the fintech industry. But the blockchain can also disrupt the life sciences industry. There are several use cases of blockchain technology that can be applied to clinical trials and it...
Sep 22, 2015
How Customer Satisfaction Scores (CSAT) Can Be Improved
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
Dec 19, 2017
Big Data in Retail – How to win with Predictive Analytics
In the rapidly diversifying retail ecosystem and evermore rapidly changing customer tastes and preferences, the search for the most effective marketing and sales strategy is of monumental significance. Predictive analytics, which marries big data...
Oct 03, 2017
Artificial Intelligence: Providing new muscle to marketing
The idea that machine intelligence can automate marketing functions isn’t new. What has changed is the manner in which AI and other “intelligent” robots are being deployed by marketers. Machine intelligence is complementing business intelligence in...
Dec 26, 2017
‘Store Digitization’ – the solution to bridge the digital gap between customers and stores
To deal with knowledgeable digital customers, stores should not think twice in adopting digital tools. But a proper assessment has to be done to choose the right digitizing services because every retailer need is different and also every initiative...
Mar 01, 2018
Changing Retail Landscape on the back of Advanced AI & ML
Isn’t it cumbersome for us to access shopping websites on the internet and needing to fill our details over and over again? Don’t we expect software to come to our rescue and chart our shopping tastes, choice patterns, and brand preferences? When it...
Aug 24, 2016
Predict outcomes, Deliver experiences to be an enterprise for the digital age
How can businesses living in the 20th century comprehend the needs and desires of this 21st-century customer, and what does this mean for their technological partners?Jul 12, 2018
IoT and the future of Customer Support
Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their...