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Jun 10, 2019

Five Goals for Your Identity and Access Management Operations


Nikhil Kumar, Principal Services Architect professionals like you have gone to significant extremes to keep your IAM operations running like a Tesla in ludicrous mode, but we also know there’s always room for improvement. You can take it to the…
Intelligent automation is not just new technology—it enables enterprises to fundamentally change how business operations are executed, creates new ways to work with hybrid digital and human workforces, and enables new business models.

Apr 05, 2019

Digitization – A Disruption in the Services Space


Anoop Tiwari, Senior Corporate Vice President

The digitization of workspace and operations, technically, dates back to the time when the commercial production of computers started. Keyboards and monitors started replacing pens and papers on the working desks. However, what was initially a value…

Dec 01, 2018

BPMS & RPA: Technology Cross-Pollination to Unlock Synergies


Bhavdeep Singh Sethi, Vice President Intelligent Automation

Business process management systems (BPMS) and robotic process automation (RPA)-AI are friends with similar interests but differing strengths. An intelligent approach to automation can help bring the best from both worlds. While BPM can optimize the…

Jul 12, 2018

IoT and the future of Customer Support


Rahul Poddar, Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their…
Taking a leaf out of “blockchain’s applicability in the music industry” gives us a clear view of how this technology can revolutionize the revenue system in the advertising industry. Being the distributed ledger that it is, a direct relationship…
Enterprises now have access to cutting-edge tools and technologies that can help them execute this approach effectively and have complete clarity on their own operations. Key technologies such as the Internet of Things (IoT), machine learning,…

Jul 24, 2017

Mimicking the Human Brain: Infusing RPA with AI


Ajay Singh, Technology Leader, EXACTO™

In this era of cognitive computing, machine learning and artificial intelligence (AI) are making headlines, mimicking the workings of a human mind to solve complex problems in every field, from medicine to manufacturing. Alongside these technologies…
SAP Integrated Business Planning is emerging as a potential alternative to SAP APO DP & SNP by improving forecast accuracy, long-term financial & responsive planning, and real-time sales order management.