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Category blogs - Featured

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Five Goals
1,348
https://community.broadcom.com/blogSecurity professionals like you have gone to significant extremes to keep your IAM operations running like a Tesla in ludicrous mode, but we also know there’s always room for improvement. You can take it to the...
automation paradox
235
Intelligent automation is not just new technology—it enables enterprises to fundamentally change how business operations are executed, creates new ways to work with hybrid digital and human workforces, and enables new business models.
Digitization
2,362

Apr 05, 2019

Digitization – A Disruption in the Services Space

Anoop Tiwari Senior Corporate Vice President, Digital Process Operations

The digitization of workspace and operations, technically, dates back to the time when the commercial production of computers started. Keyboards and monitors started replacing pens and papers on the working desks. However, what was initially a value...
BPMS
572

Dec 05, 2018

BPMS & RPA: Technology Cross-Pollination to Unlock Synergies

Bhavdeep Singh Sethi AVP & Head Intelligent Automation Practice

Business process management systems (BPMS) and robotic process automation (RPA)-AI are friends with similar interests but differing strengths. An intelligent approach to automation can help bring the best from both worlds. While BPM can optimize the...
DIM
362

Sep 03, 2018

Sizing up managed IT services opportunity in the Middle East

Rajesh Thakur Senior Vice President & Business Head

Sizing up the Middle Eastern opportunity for managed IT services
Customer Support
1,030

Jul 12, 2018

IoT and the future of Customer Support

Rahul Poddar Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their...
Blockchain
653
Taking a leaf out of “blockchain’s applicability in the music industry” gives us a clear view of how this technology can revolutionize the revenue system in the advertising industry. Being the distributed ledger that it is, a direct relationship...
401
Enterprises now have access to cutting-edge tools and technologies that can help them execute this approach effectively and have complete clarity on their own operations. Key technologies such as the Internet of Things (IoT), machine learning,...
Blockchain
1,040
Unleashing the Potential of Blockchain Blockchain’s Applications in the Telecom, Media and Entertainment Industry
Five Goals
1,348
https://community.broadcom.com/blogSecurity professionals like you have gone to significant extremes to keep your IAM operations running like a Tesla in ludicrous mode, but we also know there’s always room for improvement. You can take it to the...
How Technology is changing the Face of the BPO Industry
3,244
Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. In recent years, there has been a remarkable transformation in BPO powered by technology.
Setting up BPM Center of Excellence
2,971
I recently wrote a blog on how BPM can help in front office innovation by enabling back office automation.
Mimicking the Human Brain
4,920
In this era of cognitive computing, machine learning and artificial intelligence (AI) are making headlines, mimicking the workings of a human mind to solve complex problems in every field, from medicine to manufacturing. Alongside these technologies...
Digitization
2,362

Apr 05, 2019

Digitization – A Disruption in the Services Space

Anoop Tiwari Senior Corporate Vice President, Digital Process Operations

The digitization of workspace and operations, technically, dates back to the time when the commercial production of computers started. Keyboards and monitors started replacing pens and papers on the working desks. However, what was initially a value...
Customer Support
1,030

Jul 12, 2018

IoT and the future of Customer Support

Rahul Poddar Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their...
Blockchain
653
Taking a leaf out of “blockchain’s applicability in the music industry” gives us a clear view of how this technology can revolutionize the revenue system in the advertising industry. Being the distributed ledger that it is, a direct relationship...
DIM
362

Sep 03, 2018

Sizing up managed IT services opportunity in the Middle East

Rajesh Thakur Senior Vice President & Business Head

Sizing up the Middle Eastern opportunity for managed IT services
Make way for Hybrid Captives
1,003

Apr 06, 2015

Make way for Hybrid Captives

Jeffrey Nuckols Vice President

Hybrid Captives provide a step change to the existing BPO scenario. By providing a leaner environment that is scale-able, they are definitely the way forward.

Setting up a BPM Center of Excellence (CoE)
Shantanu Baruah - Vice President | February 3, 2015
2971 Views

I recently wrote a blog on how BPM can help in front office innovation by enabling back office automation. (You can read it here). The blog focused on how BPM can help in implementing new age applications without going through complex legacy modernization.  However, before realizing the full potential of an elegant BPM implementation, one of the most critical factors for success is to setup a BPM center of excellence.


Five Goals for Your Identity and Access Management Operations
Nikhil Kumar - Principal Services Architect | June 10, 2019
1348 Views

https://community.broadcom.com/blogSecurity professionals like you have gone to significant extremes to keep your IAM operations running like a Tesla in ludicrous mode, but we also know there’s always room for improvement. You can take it to the next level by introducing an enterprise grade IAM infrastructure – introducing agility and setting the stage for automation.

 My goal is to help you set up a software factory for your world—I’ll do this by summarizing five goals for your enterprise grade identity an access management infrastructure. Goals one, two and three were summarized in previous posts (I’ll provide the links in a future post). A detailed summary of goals four and five are coming soon.


Escape your automation paradox and focus on integrating ia instead
Elena Christopher - Research VP, HFS Research | April 19, 2019
235 Views

Intelligent automation is not just new technology—it enables enterprises to fundamentally change how business operations are executed, creates new ways to work with hybrid digital and human workforces, and enables new business models.