Enabling Digital Products:From Service to Solutions
Customer Services are gradually transforming into solution centers, providing 360° solution to the customer. These centers are now going beyond to become an extension of the product itself. Unlock the true value of the digital product of the customer
Jun 10, 2019
Five Goals for Your Identity and Access Management Operations
https://community.broadcom.com/blogSecurity professionals like you have gone to significant extremes to keep your IAM operations running like a Tesla in ludicrous mode, but we also know there’s always room for improvement. You can take it to the...
Apr 19, 2019
Escape your automation paradox and focus on integrating ia instead
Intelligent automation is not just new technology—it enables enterprises to fundamentally change how business operations are executed, creates new ways to work with hybrid digital and human workforces, and enables new business models.
Apr 05, 2019
Digitization – A Disruption in the Services Space
The digitization of workspace and operations, technically, dates back to the time when the commercial production of computers started. Keyboards and monitors started replacing pens and papers on the working desks. However, what was initially a value...
Dec 05, 2018
BPMS & RPA: Technology Cross-Pollination to Unlock Synergies
Business process management systems (BPMS) and robotic process automation (RPA)-AI are friends with similar interests but differing strengths. An intelligent approach to automation can help bring the best from both worlds. While BPM can optimize the...
Sep 03, 2018
Sizing up managed IT services opportunity in the Middle East
Sizing up the Middle Eastern opportunity for managed IT services
Jul 12, 2018
IoT and the future of Customer Support
Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their...
Jun 11, 2018
Blockchain Solution to Improve Publisher’s Throughput in the Ad Ops Industry
Taking a leaf out of “blockchain’s applicability in the music industry” gives us a clear view of how this technology can revolutionize the revenue system in the advertising industry. Being the distributed ledger that it is, a direct relationship...
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Jun 10, 2019
Five Goals for Your Identity and Access Management Operations
https://community.broadcom.com/blogSecurity professionals like you have gone to significant extremes to keep your IAM operations running like a Tesla in ludicrous mode, but we also know there’s always room for improvement. You can take it to the...
May 12, 2016
How Technology is changing the Face of the BPO Industry?
Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. In recent years, there has been a remarkable transformation in BPO powered by technology.Apr 05, 2019
Digitization – A Disruption in the Services Space
The digitization of workspace and operations, technically, dates back to the time when the commercial production of computers started. Keyboards and monitors started replacing pens and papers on the working desks. However, what was initially a value...
Jul 24, 2017
Mimicking the Human Brain: Infusing RPA with AI
In this era of cognitive computing, machine learning and artificial intelligence (AI) are making headlines, mimicking the workings of a human mind to solve complex problems in every field, from medicine to manufacturing. Alongside these technologies...
Feb 03, 2015
Setting up a BPM Center of Excellence (CoE)
I recently wrote a blog on how BPM can help in front office innovation by enabling back office automation.
Jun 29, 2017
SAP IBP – The Next Epoch in Supply Chain Planning
SAP Integrated Business Planning is emerging as a potential alternative to SAP APO DP & SNP by improving forecast accuracy, long-term financial & responsive planning, and real-time sales order management.Jun 11, 2018
Blockchain Solution to Improve Publisher’s Throughput in the Ad Ops Industry
Taking a leaf out of “blockchain’s applicability in the music industry” gives us a clear view of how this technology can revolutionize the revenue system in the advertising industry. Being the distributed ledger that it is, a direct relationship...Jul 12, 2018
IoT and the future of Customer Support
Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their...