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Category blogs - Featured

Cognitive Support: Intelligent Support Services
3,706

Cognitive Product Support:Next Phase of Intelligent Support Services

Today, customized user experiences and burgeoning demands are two major expectations from customers in an As-a-Service economy. Hence,the same anticipations have been building up for the technology sector. Read how Cognitive Product Support could unleash a number of far-reaching impacts.

Apoorv Iyer - SVP , Engineering Services

Blog Category Listing

Technology Trends of 2016
791

Feb 02, 2016

Technology Trends of 2016

Amit kumar Agarwala General Manager

Widening
1,298

Oct 07, 2015

Widening The Web

GH Rao President - Engineering and R&D Services (ERS)

GH Rao, who heads engineering and R&D services at HCL Technologies, has recently returned from the annual Mobile World Congress in Barcelona.
maya
1,032

May 25, 2015

Maya (Illusion) of 3D Art

Gaganpreet Singh Trainee

HCL ERS business in Japan
859

May 19, 2015

HCL ERS business in Japan

GH Rao President - Engineering and R&D Services (ERS)

"Indian providers are traditionally strong in engineering service”
How to make a light, cheap solar powered car
4,516

Feb 04, 2015

How to develop a light-weight, cost-effective solar powered car

Sushant Kumar Member Technical Staff, Engineering And R&D Services

Through this blog, I would like to propose a basic idea for designing and developing a light-weight, cost-effective single seater solar car, and also discuss the various technologies involved  in this project, which  offers great scope f
Smart Cities Can Improve The Quality Of Urban Life
4,261

Jan 30, 2015

Smart Cities Can Improve The Quality Of Urban Life

GH Rao President - Engineering and R&D Services (ERS)

Integrating Devices and adopting technology planning in our Infrastructure will give rise to smart cities with a better quality life
Cognitive Analytics & Cognitive Support for Products
292

Aug 22, 2016

Cognitive Product Support: A “need”, not a “want” anymore

Ronak Chokshi General Manager

Customer support organizations across industries today are going through a rapid transformation with end users demanding a much faster response time than ever.Read more to know how cognitive product support is now the need of the hour
Enabling the Cognitive in Product Support
360

Dec 26, 2017

Disruption – The key to building an AI first service line! “ – Enabling the Cognitive in Product Support”

Apoorv Iyer SVP , Engineering Services

The buzz words of automation, AI, RPA and others have been the mantra of all discussion forums, conferences, and even news channels! What is interesting to see is if you look at 5 of the top 8 companies by market cap in the world – Amazon, Alphabet...
SharePoint
566

May 09, 2016

SharePoint 2016: What to Expect

Navin Saini Project Manager

Microsoft has finally unraveled the RTM bits for SharePoint Server 2016, also known as Office Online Server (OOS). Get sneak peek into what is in store in the new version of sharepoint
Fault Prevention
500

May 24, 2017

How To Prevent Faults in Virtual Network Functions (VNFs) Through Pattern Recognition

Radhakrishnan Palanichamy Senior Project Manager

The exponential network growth has led to several VNF deployment challenges. A cutting-edge VNF SLA monitoring solution ‘VNFs Fault Prevention by Recognizing Fault Patterns’ enables effective VNF SLA fault management. It comprises four modules -...
Amit
245

Sep 06, 2017

Enhancing Agent Experience at Contact Centres

Amit kumar Agarwala General Manager

Contact center technologies flourished, answering customer questions and solving their problems has progressively become simple.But that has not directly translated to better efficiencies of cost reductions for the enterprises.This write-up focuses...
istock
455

Dec 12, 2016

Get close to your users to unravel valuable product ideas

Sampath Kumar DESIGNER, ERS

To stay ahead of the competition, we need to add value to our product by generating new ideas.The secret behind spawning effective ideas for your business is by studying your users closely. This blog provides the basic tenets of contextual Inquiries...