In Traditional Telecom Tech Product Support Model, customer complaints raised either by phone support lines or logging system or some other means are first analyzed by Enterprise Support Team. Adaptive software design and knowledge sharing can go a long way in improving this model. Read this blog to know more.
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Cognitive Product Support:Next Phase of Intelligent Support Services
Today, customized user experiences and burgeoning demands are two major expectations from customers in an As-a-Service economy. Hence,the same anticipations have been building up for the technology sector. Read how Cognitive Product Support could unleash a number of far-reaching impacts.
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Improving product support for telecom software through design thinking
Transforming Product-Centric Organizations through Design Thinking
Large legacy product R&D organizations will have to transform in a non-disruptive way into a Service R&D organizations. This will need extensive collaboration and herein design thinking has a major role to play. Read this blog to find out.
How Hyper Personalization is defining the Future
Over the years, the focus on standardization through mass manufacturing has shifted to personalization through automation and smart manufacturing.
