Rachit is the Practice Head for Utilities BPO at HCL. Commencing his career as an entrepreneur, Rachit has been with the Outsourcing Industry for more than 12 years, and has worked with Global Outsourcing Majors across various functions.
He was a Lead Solution Architect for Utilities, and has helped build businesses by working with Utilities to solve their business challenges. He has also led Service Delivery, Solution Design, Transition and Consulting projects for customers across Electricity, and Water and Gas sectors in the U.S., UK, and Australia.
His articles, “Social Media Manual for Utilities” and “Future Impact of Regulations in the UK Water Industry” have been published across digital media, including Utility Week, UK.