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Contact center technologies flourished, answering customer questions and solving their problems has progressively become simple.But that has not directly translated to better efficiencies of cost reductions for the enterprises.This write-up focuses o...
Like most other great technologies, Mobility started with a small humble footprint – a mere 16M subscribers in 1995.  Today there are more than ~4,000M subscribers, 50% of world’s population is safely connected.  As can be seen in the p...
Once again we stand today on the cusp of another new year.  This is the time to reflect on the year gone by and happily usher in the new one.  It’s time to also fathom the latest technology trends and decode which ones will likely make an...
IT has evolved from being the back office to being ubiquitous however organizations are now using it to reach out and make a new channel for generating sales
Social media is a fantastic medium for marketing and sales of products, but one should know how to use it.