Deborah Smith | HCL Blogs

Deborah Smith

Global Lead - HRO , HCLTech

Writes About :

Deborah is focused on delivering HR capabilities and solutions to enhance, simplify and digitise the employee experience as a consumer. With deep experience in service delivery, quality, customer satisfaction and operational delivery she has the foundational knowledge to see beyond the current state and derive sustainable global delivery models.

Using a holistic view across HR, Deborah and her team look to build, design and transform effective client solutions across the HR domain on a streamlined, globalized basis from transactional to high value chain operations, ensuring a strong focus on delivering excellence and controls and compliance.

The next-gen digital employee experience

By:

Deborah Smith, Global Lead - HRO

Employees want to be treated as consumers within the organization, from both technology and work environment perspectives. They seek an Amazon or Netflix-like experience, and rightly so, this should be the norm. But limited investments often restrict...

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