Kelly Thompson | HCL Blogs

Kelly Thompson

Associate General Manager, RCPG C3i Specialty Sales & Solutions , HCLTech

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Kelly Thompson has been in the Contact Center industry since 2010. As the Associate General Manager, RCPG C3i Specialty Sales & Solutions, she focuses on business growth and strategy. Throughout her career, Kelly has worked for Consumer, Healthcare, Financial and Personal Service organizations such as Nutrisystem and Merrill Lynch. She is motivated by helping organizations achieve “Best in Class” service recognition and omni-channel growth. Her strong interpersonal communication skills allow her to effectively communicate with Customers and Consumer Care leaders. Kelly holds B.A. and M.A. degrees in Communication Studies.

Delight in Every Byte: Crafting Data-Powered Customer Experiences

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Kelly Thompson, Associate General Manager, RCPG C3i Specialty Sales & Solutions

Even as brands work hard to create exceptional in-store or physical experiences, and digital commerce continues its post-pandemic dream run, there is a cautionary tale to be told to the purveyors of customer-centricity. Overall customer satisfaction ...

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