Neeraj Prasad heads the HCL Insurance Business Services (IBS).  Neeraj has over 20 years' experience in senior leadership roles within sales, account management, solution design, operations, and programme management and process excellence. He has been engaged in the UK Insurance market for over 15 years. He has a track record for leading turnaround of business’ towards customer growth, increased revenue and profit with one key principle of keeping the customer at the centre of any decision for the business. Neeraj is a diplomatic and methodical professional who is committed to providing a quality experience to the end customer, employees and business partners. An expert in helping the insurance business adapt to the rapid changes in the digital age, Neeraj aims is to apply  Automation and Robotics underpinned by the right customer outcomes to deliver the digital agenda for Insurers and Customers. Given his experience Neeraj is leading business and technology changes to enhance the customer service delivery capabilities of HCL IBS. Neeraj is a management graduate by background and is a GE certified Six Sigma Black Belt.