Areas of Expertise

• Operational Management
• Programme Management
• Large Scale Claims Transformation Programmes
• Business Process Outsourcing
• GI Business Analysis and Benefits Tracking.

Previous Employers

• Wipro
• AIG
• The Innovation Group
• Zurich
• Vodafone

Experience and Accomplishments

Operational Management

• Head of Motor Claims AIG UK, lead complete transformation of the claims operation including new technology, process and structural changes, development of a complete MI suite to drive operational and financial transparency. Drove 10 point reduction in combined ratio. 
• Drove significant improvements in service to large commercial customers including MI suite developments for customers and working with them to improve claims frequency reductions and fraud management.
• Worked with Actuarial functions to improve the relationship between business benefit tracking and Actuarial models to improve visibility of change and its impact on reserving.

Large Scale Claims Transformation Programmes

• Policy system replacement domain lead in the UK
• Acted as head of business on Zurich Motor Claims transformation 2001 -2003 (ZAC Project) in the UK..
• Drove Hertz Claims Management pan European Claims system implementation.
• Acted as key stakeholder in AIG global claims transformation programme of which UK Motor was first implementation. 

GI Business Analysis and Benefits Tracking

• Worked with CSAA in USA to drive business requirements for systems and process change in a number of locations. 
• Led early work on requirements for new claims applications for WTP Canada
• Consulted on claims transformation programmes in the UK (RSA, Aviva, NFUM), Australia,, Middle East, Eastern Europe and the USA across multiple lines of business.
• Developed benefits tracking and business case models for a number of programmes where benefit tracking  was key to the delivery of an ROI.

Programme Management

Managed a range of business critical programmes across industries covering compliance, new technology implementations, business process outsourcing and business process improvement programmes