Head of Motor Claims AIG UK, lead complete transformation of the claims operation including new technology, process and structural changes, development of a complete MI suite to drive operational and financial transparency. Drove 10 point reduction in combined ratio.
Drove significant improvements in service to large commercial customers including MI suite developments for customers and working with them to improve claims frequency reductions and fraud management.
Worked with Actuarial functions to improve the relationship between business benefit tracking and Actuarial models to improve visibility of change and its impact on reserving.
Large Scale Claims Transformation Programmes
Policy system replacement domain lead in the UK
Acted as head of business on Zurich Motor Claims transformation 2001 -2003 (ZAC Project) in the UK..
Drove Hertz Claims Management pan European Claims system implementation.
Acted as key stakeholder in AIG global claims transformation programme of which UK Motor was first implementation.
GI Business Analysis and Benefits Tracking
Worked with CSAA in USA to drive business requirements for systems and process change in a number of locations.
Led early work on requirements for new claims applications for WTP Canada
Consulted on claims transformation programmes in the UK (RSA, Aviva, NFUM), Australia,, Middle East, Eastern Europe and the USA across multiple lines of business.
Developed benefits tracking and business case models for a number of programmes where benefit tracking was key to the delivery of an ROI.
Managed a range of business critical programmes across industries covering compliance, new technology implementations, business process outsourcing and business process improvement programmes