Prafull Verma
Fellow & Chief Architect - Unified Services Management , HCLTech
The blog highlights the need and utility of Service Management Office (SMO) in a CIO organization. It further describes how an SMO adds value to Operational Service Management. The blog also presents a detailed account of the goals and objectives of ...
The blog talks about the role being played by Site Reliability Engineering (SRE) in transforming IT Services Management Processes within the enterprises that have embarked on their journey of digital transformation. It also presents a comparative acc...
CMDB and SCDB have several intrinsic differences, however, in a conventional enterprise landscape, both manage separate requirements. The rise of ‘As a Service’ model and the growing influence of Cloud adoption, could possibly result in the decline o...
CMDB, a 2002 IT approach, must be reimagined to stay relevant in the age of the Cloud. The framework must shift from a relational to a graph-based DBMS, reducing complexities and time-to-market.
Service Level Agreements have been an integral part of the cloud. They emerged prominently with the proliferation of ITIL in the IT Service Management world. We would like to focus on the inconsequentiality of SLAs in the cloud.