Prafull Verma
Fellow & Chief Architect - Unified Services Management , HCLTech
Prafull has been working with HCL for over 12 years. During his tenure with HCL, he has co-created and co-led HCL Gold Standard, HCL Gold Blueprint Platform, and HCL SIAM Framework.
He has extensive expertise in service management application for any service relationship management scenario – with a wide scope, beyond IT. He has authored several methodologies and frameworks for IT service management including multivendor ITIL frameworks, ITSM for cloud computing, and service integration.