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Technology, coupled with social media and the new hybrid environment, continues to transform how consumers experience and engage with businesses, including essential services. Customer-centric companies such as Amazon and Uber have catapulted essenti...
The last few years have seen the strategic importance of information technology and Internet of things (IoT) growing, which is, in turn, causing an ever-increasing number of business innovations led by digital transformation. Organizations have turne...
Over the last few years, electric grids have been decentralizing, resulting in wider use of distributed resources with energy flow happening bi-directionally as well as laterally. Utility companies are increasingly implementing solutions such as ad...
The E&U industry is shifting gears, from complex customer information management systems to customer engagement platforms. E&U companies are eager to reap the benefits of the environmental movement and this enthusiasm is, in turn, shaping the develop...
California’s new, landmark privacy law “The California Consumer Privacy Act” (CCPA), was unanimously passed by California lawmakers and signed into law by the Governor on June 28th, 2018. It gives California consumers unprecedented personal data prot...