With 23+ years of experience managing profit and loss, customer advocacy ,client relationships, nurturing and growing businesses, Shiva is heavily involved in Digital Transformation and driving innovation in Retail and CPG Industry. As a customer champion, Shiva has been leading and implementing aggressive strategic plans around Customer Experiences (CX), thereby creating business values which accelerate the transformational outputs in a highly complex IT environment. Work with companies to define digital transformation with enterprises across industries to maximize business potential. Guide clients on their digital journeys to enable them to do business in real-time and help organizations rethink their business models to place humans at the center.
His true leadership skills lays in offering consumer led integrated business solutions across Digital, Analytics, Cognitive AI, Infrastructure Services, applications and technology landscape, thereby helping customers create successful and adaptive businesses roadmaps. With proven ability to translate business needs into technology requirements, his focus on performance, process excellence, knack of understanding viable business prototypes and delivery of system development, makes him a leader of choice for delivering superior experiential values for customers.