Yogesh is a part of Industry and Process Consulting team at HCL's Digital & Analytics practice. He holds a MBA degree and has been involved with HCL for 2 years. He currently oversees functional aspects of process enhancements as an offshore Business Analyst Lead in Salesforce Service Cloud for Patient Services. He is previously experienced in Product Design and Development involving Aerospace system components. Yogesh has managed customer relationship with multiple Strategic Business Units SBU) focusing on process improvements. He has a diverse expertise in various facets like Manufacturing, Quality, Supplier Integration, Agile, CRM & Process Mapping. His areas of interest lies where Business embraces Technology to transform customer experience.