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Technology | Service Management
Chatbot

Feb 08, 2018

How AI Makes Our Life Easy Through Chatbots

Anupa Krishnan - Senior Technical Lead
Senior Technical Lead
The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a...
254
Modern Business

Aug 23, 2017

Service Catalog: The Center Of Universe In The Modern Business

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.
177
User Experience

Aug 17, 2017

User Experience – Has Corporate IT Missed A Trick?

Mohan Kewalramani - Director and Practice Head, Service Integration & Management (SIAM)
Director and Practice Head
What constitutes a good user experience? How do you even define and measure user experience? Is it the ‘look-and-feel’ of a product or the interface of an application? In the two blogs shared by Prafull Verma, he talked about the end-user experience...
111
Service part planning

Feb 21, 2017

Key to Inventory Optimizing in Service Parts Planning

Vivek Narasimhaswamy - GROUP MANAGER, Solutions
In today’s world where every customer and sale matters no organization wants to be in a position where they are not able to meet the demand for lack of stock as the saying goes – “ you can’t sell from an empty wagon!”.
141
NetApp

Jan 17, 2017

NetApp and the Storage Industry

Vijaykumar Chouhan - Lead Engineer
Lead Engineer
Rising security and backup concerns along with the ever-evolving customer expectations to experience non-disruptive services are rapidly changing the way data is stored today. NetApp storage systems offer IT efficiency and simplified storage...
277
User Experience Design

Dec 11, 2015

Service Design for User Experience: An Illustration

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for...
697
Enterprise Challenges - 21st Century Consumers

Nov 26, 2015

Challenges on the Road Towards 21st Century Enterprise

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog.
516
Customer Satisfaction

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
4,198
Service Catalog - A User's Perspective

Apr 13, 2015

Service Catalog - A User's Perspective

Mohit Tyagi - Executive
Executive
580

Pages

Onsite/Offshore team structure for Project Execution

May 20, 2014

Optimal On-site/Offshore team structure for Project Execution

Chitranjan Nath - Project Manager
Project Manager
At the time of a new engagement, managers take into consideration multiple activities like charter, planning, effort estimation, defining goals and metrics, success factors, cost, outcome, etc.
4,464
Customer Satisfaction

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
4,198
Continual Service Improvement ? The Need for IT Service Management

Jan 09, 2015

Continual Service Improvement ? The Need for IT Service Management

Manikandan Ramaswamy - Technical Specialist
Technical Specialist
The 7-Step Continual Service Improvement (CSI) process for improving IT services.
935
User Experience Design

Dec 11, 2015

Service Design for User Experience: An Illustration

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for...
697
Chatbot

Feb 08, 2018

How AI Makes Our Life Easy Through Chatbots

Anupa Krishnan - Senior Technical Lead
Senior Technical Lead
The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a...
254
Service Catalog - A User's Perspective

Apr 13, 2015

Service Catalog - A User's Perspective

Mohit Tyagi - Executive
Executive
580
How customer service impacts the UC and Product Engineering Market?

Nov 11, 2013

How customer service impacts the UC and Product Engineering Market?

Anurag Jain - Director
Director
Unified Communications (referred to as UC) has attained a level of maturity over the last five years or so. OEMs now have matured UC solutions which are quite competitive, having similar feature sets; it is the enterprise customer experience and...
148
Modern Business

Aug 23, 2017

Service Catalog: The Center Of Universe In The Modern Business

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.
177
The Vision of IoT, and the Path Forward

Feb 18, 2015

The Vision of Internet of Things and the Path Forward

Chitranjan Nath - Project Manager
Project Manager
427

Pages

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