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Aug 17, 2021

Transform IT Services Management (ITSM) Processes with SRE


Prafull Verma, Fellow & Chief Architect - Unified Services Management

The blog talks about the role being played by Site Reliability Engineering (SRE) in transforming IT Services Management Processes within the enterprises that have embarked on their journey of digital transformation. It also presents a comparative…
The rise of digital technologies has disrupted utilities companies in the way they interact with their customers and employees. New digital touchpoints are increasing at a rapid pace, thereby creating pressure on businesses to ensure digital…

May 19, 2020

Reimagining IT Service Delivery in a Post-Pandemic World


Nisarga Gandhi, Associate Vice President-Presales & Solutions, ANZ

Consider this scenario: An IT services firm submits a proposal for a massive IT transformation project. A few days later, the COVID-19 pandemic sends the world into lockdown mode. The client still needs the project to be executed. So, a couple of…

May 05, 2020

Hospital Strengthens Systems and Processes During Crisis


Lisa Sass, Senior Principal Product Marketing Manager

How one hospital was able to quickly make technology changes during the pandemic response that enabled secure remote work, automated provisioning of IT, medical devices and accessories, and streamlined access to applications the hospital depends on…
In the early 2000s, unlike Automotive, Aerospace was a laggard industry when it came to outsourcing work to cost advantageous countries like India, China Poland, Mexico and Russia. Despite its relative cost advantages, the late 90’s and the mid-…

Feb 08, 2018

How AI Makes Our Life Easy Through Chatbots


Anupa Krishnan, Senior Technical Lead

The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a…

Aug 17, 2017

User Experience – Has Corporate IT Missed A Trick?


Mohan Kewalramani, Director and Practice Head

What constitutes a good user experience? How do you even define and measure user experience? Is it the ‘look-and-feel’ of a product or the interface of an application? In the two blogs shared by Prafull Verma, he talked about the end-user experience…

Aug 01, 2017

Service Catalog: The Center Of Universe In The Modern Business


Prafull Verma, Fellow & Chief Architect - Unified Services Management

Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.
In today’s world where every customer and sale matters no organization wants to be in a position where they are not able to meet the demand for lack of stock as the saying goes – “ you can’t sell from an empty wagon!”.