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Oct 06, 2022

Why Central and Eastern European is an attractive captive market


Jesper Kristensen, Associate Vice President, Digital Process Operations

Within the business services industry, captive centers have emerged as a key segment for growth.

Aug 17, 2021

Transform IT Services Management (ITSM) Processes with SRE


Prafull Verma, Fellow & Chief Architect - Unified Services Management

The blog talks about the role being played by Site Reliability Engineering (SRE) in transforming IT Services Management Processes within the enterprises that have embarked on their journey of digital transformation. It also presents a comparative…
The rise of digital technologies has disrupted utilities companies in the way they interact with their customers and employees. New digital touchpoints are increasing at a rapid pace, thereby creating pressure on businesses to ensure digital…
In the early 2000s, unlike Automotive, Aerospace was a laggard industry when it came to outsourcing work to cost advantageous countries like India, China Poland, Mexico and Russia. Despite its relative cost advantages, the late 90’s and the mid-…