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SAM
463
In the early 2000s, unlike Automotive, Aerospace was a laggard industry when it came to outsourcing work to cost advantageous countries like India, China Poland, Mexico and Russia. Despite its relative cost advantages, the late 90’s and the mid-...
Chatbot
628

Feb 08, 2018

How AI Makes Our Life Easy Through Chatbots

Anupa Krishnan Senior Technical Lead

The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a...
Modern Business
521

Aug 23, 2017

Service Catalog: The Center Of Universe In The Modern Business

Prafull Verma Fellow & Practice Leader - Unified Services

Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.
User Experience
176
What constitutes a good user experience? How do you even define and measure user experience? Is it the ‘look-and-feel’ of a product or the interface of an application? In the two blogs shared by Prafull Verma, he talked about the end-user experience...
Service part planning
258
In today’s world where every customer and sale matters no organization wants to be in a position where they are not able to meet the demand for lack of stock as the saying goes – “ you can’t sell from an empty wagon!”.
NetApp
471
Rising security and backup concerns along with the ever-evolving customer expectations to experience non-disruptive services are rapidly changing the way data is stored today. NetApp storage systems offer IT efficiency and simplified storage...
User Experience Design
894

Dec 11, 2015

Service Design for User Experience: An Illustration

Prafull Verma Fellow & Practice Leader - Unified Services

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for...
Enterprise Challenges - 21st Century Consumers
695

Nov 26, 2015

Challenges on the Road Towards 21st Century Enterprise

Prafull Verma Fellow & Practice Leader - Unified Services

Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog.
Customer Satisfaction
5,057

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma Fellow & Practice Leader - Unified Services

We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
SAM
463
In the early 2000s, unlike Automotive, Aerospace was a laggard industry when it came to outsourcing work to cost advantageous countries like India, China Poland, Mexico and Russia. Despite its relative cost advantages, the late 90’s and the mid-...
Customer Satisfaction
5,057

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma Fellow & Practice Leader - Unified Services

We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
Modern Business
521

Aug 23, 2017

Service Catalog: The Center Of Universe In The Modern Business

Prafull Verma Fellow & Practice Leader - Unified Services

Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.
Enterprise Challenges - 21st Century Consumers
695

Nov 26, 2015

Challenges on the Road Towards 21st Century Enterprise

Prafull Verma Fellow & Practice Leader - Unified Services

Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog.
Continual Service Improvement ? The Need for IT Service Management
1,216
The 7-Step Continual Service Improvement (CSI) process for improving IT services.
NetApp
471
Rising security and backup concerns along with the ever-evolving customer expectations to experience non-disruptive services are rapidly changing the way data is stored today. NetApp storage systems offer IT efficiency and simplified storage...
User Experience Design
894

Dec 11, 2015

Service Design for User Experience: An Illustration

Prafull Verma Fellow & Practice Leader - Unified Services

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for...
User Experience
176
What constitutes a good user experience? How do you even define and measure user experience? Is it the ‘look-and-feel’ of a product or the interface of an application? In the two blogs shared by Prafull Verma, he talked about the end-user experience...

Service Design for User Experience: An Illustration
Prafull Verma - Fellow & Practice Leader - Unified Services Management | December 11, 2015
894 Views

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for user experience. In this blog, I wish to emphasize on  end user experience based service design, with an example of Apple’s 3D Touch.


Challenges on the Road Towards 21st Century Enterprise
Prafull Verma - Fellow & Practice Leader - Unified Services Management | November 26, 2015
695 Views

Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog. Most enterprises have realized the need to embark on the journey of transforming themselves into a 21st Century Enterprise, and early adopters have already taken their first steps on this journey.


How Customer Satisfaction Scores (CSAT) Can Be Improved
Prafull Verma - Fellow & Practice Leader - Unified Services Management | September 22, 2015
5057 Views

We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction. If we use both the art and the science of customer satisfaction, we will get better results. It is an art because it is an application of human creative skills, and it is a science because it is a systematic and logical activity.


The Vision of Internet of Things and the Path Forward
Chitranjan Nath - Project Manager | February 18, 2015
727 Views

Vision Of Internet


Continual Service Improvement ? The Need for IT Service Management
Manikandan Ramaswamy - Technical Specialist | January 9, 2015
1216 Views

The 7-Step Continual Service Improvement (CSI) process for improving IT services.


Evolution of Outsourcing in the A&D Industry (Era of Outsourcing 3.0) and how to stay relevant
Sam Swaro - Associate Vice President | April 24, 2019
463 Views

In the early 2000s, unlike Automotive, Aerospace was a laggard industry when it came to outsourcing work to cost advantageous countries like India, China Poland, Mexico and Russia. Despite its relative cost advantages, the late 90’s and the mid-2000’s, saw aver slow push from the aerospace industry’ to expand sourcing to emerging markets.


How AI Makes Our Life Easy Through Chatbots
Anupa Krishnan - Senior Technical Lead | February 8, 2018
628 Views

The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a ‘sense-think-act’ cycle. In this cycle, the information we type/speak is sent to the agent is sensed initially and then the thinking happens, where the information is converted into machine language. This further continues to search relevant data from stored information of the knowledge base and it updates the newly gained knowledge to make a decision.


Service Catalog: The Center Of Universe In The Modern Business
Prafull Verma - Fellow & Practice Leader - Unified Services Management | August 23, 2017
521 Views

Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.


User Experience – Has Corporate IT Missed A Trick?
Mohan Kewalramani - Director and Practice Head, Service Integration & Management (SIAM) | August 17, 2017
176 Views

What constitutes a good user experience? How do you even define and measure user experience? Is it the ‘look-and-feel’ of a product or the interface of an application? In the two blogs shared by Prafull Verma, he talked about the end-user experience based service design, with an example of Apple’s 3D touch, and user experience for real business services, where he broke down the ‘travel with an airline’ experience.


Key to Inventory Optimizing in Service Parts Planning
Vivek Narasimhaswamy - GROUP MANAGER, Solutions | February 21, 2017
258 Views

In today’s world where every customer and sale matters no organization wants to be in a position where they are not able to meet the demand for lack of stock as the saying goes – “ you can’t sell from an empty wagon!”.