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Post-Pandemic World
343

May 19, 2020

Reimagining IT Service Delivery in a Post-Pandemic World

Nisarga Gandhi Associate Vice President-Presales & Solutions, ANZ

Consider this scenario: An IT services firm submits a proposal for a massive IT transformation project. A few days later, the COVID-19 pandemic sends the world into lockdown mode. The client still needs the project to be executed. So, a couple of...
Hospital Strengthens Systems
346

May 05, 2020

Hospital Strengthens Systems and Processes During Crisis

Lisa Sass Senior Principal Product Marketing Manager

How one hospital was able to quickly make technology changes during the pandemic response that enabled secure remote work, automated provisioning of IT, medical devices and accessories, and streamlined access to applications the hospital depends on...
SAM
643
In the early 2000s, unlike Automotive, Aerospace was a laggard industry when it came to outsourcing work to cost advantageous countries like India, China Poland, Mexico and Russia. Despite its relative cost advantages, the late 90’s and the mid-...
Chatbot
688

Feb 08, 2018

How AI Makes Our Life Easy Through Chatbots

Anupa Krishnan Senior Technical Lead

The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a...
Modern Business
618

Aug 23, 2017

Service Catalog: The Center Of Universe In The Modern Business

Prafull Verma Fellow & Practice Leader - Unified Services

Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.
User Experience
209
What constitutes a good user experience? How do you even define and measure user experience? Is it the ‘look-and-feel’ of a product or the interface of an application? In the two blogs shared by Prafull Verma, he talked about the end-user experience...
Service part planning
317
In today’s world where every customer and sale matters no organization wants to be in a position where they are not able to meet the demand for lack of stock as the saying goes – “ you can’t sell from an empty wagon!”.
NetApp
527
Rising security and backup concerns along with the ever-evolving customer expectations to experience non-disruptive services are rapidly changing the way data is stored today. NetApp storage systems offer IT efficiency and simplified storage...
User Experience Design
971

Dec 11, 2015

Service Design for User Experience: An Illustration

Prafull Verma Fellow & Practice Leader - Unified Services

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for...
Post-Pandemic World
343

May 19, 2020

Reimagining IT Service Delivery in a Post-Pandemic World

Nisarga Gandhi Associate Vice President-Presales & Solutions, ANZ

Consider this scenario: An IT services firm submits a proposal for a massive IT transformation project. A few days later, the COVID-19 pandemic sends the world into lockdown mode. The client still needs the project to be executed. So, a couple of...
Hospital Strengthens Systems
346

May 05, 2020

Hospital Strengthens Systems and Processes During Crisis

Lisa Sass Senior Principal Product Marketing Manager

How one hospital was able to quickly make technology changes during the pandemic response that enabled secure remote work, automated provisioning of IT, medical devices and accessories, and streamlined access to applications the hospital depends on...
User Experience Design
971

Dec 11, 2015

Service Design for User Experience: An Illustration

Prafull Verma Fellow & Practice Leader - Unified Services

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for...
Enterprise Challenges - 21st Century Consumers
829

Nov 26, 2015

Challenges on the Road Towards 21st Century Enterprise

Prafull Verma Fellow & Practice Leader - Unified Services

Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog.
Customer Satisfaction
5,239

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma Fellow & Practice Leader - Unified Services

We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
SAM
643
In the early 2000s, unlike Automotive, Aerospace was a laggard industry when it came to outsourcing work to cost advantageous countries like India, China Poland, Mexico and Russia. Despite its relative cost advantages, the late 90’s and the mid-...
Continual Service Improvement ? The Need for IT Service Management
1,309
The 7-Step Continual Service Improvement (CSI) process for improving IT services.
Modern Business
618

Aug 23, 2017

Service Catalog: The Center Of Universe In The Modern Business

Prafull Verma Fellow & Practice Leader - Unified Services

Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.

Service Design for User Experience: An Illustration
Prafull Verma - Fellow & Practice Leader - Unified Services Management | December 11, 2015
971 Views

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for user experience. In this blog, I wish to emphasize on  end user experience based service design, with an example of Apple’s 3D Touch.


Challenges on the Road Towards 21st Century Enterprise
Prafull Verma - Fellow & Practice Leader - Unified Services Management | November 26, 2015
829 Views

Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog. Most enterprises have realized the need to embark on the journey of transforming themselves into a 21st Century Enterprise, and early adopters have already taken their first steps on this journey.


How Customer Satisfaction Scores (CSAT) Can Be Improved
Prafull Verma - Fellow & Practice Leader - Unified Services Management | September 22, 2015
5239 Views

We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction. If we use both the art and the science of customer satisfaction, we will get better results. It is an art because it is an application of human creative skills, and it is a science because it is a systematic and logical activity.