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Aug 17, 2021

Transform IT Services Management (ITSM) Processes with SRE

By:

Prafull Verma, Fellow & Chief Architect - Unified Services Management

The blog talks about the role being played by Site Reliability Engineering (SRE) in transforming IT Services Management Processes within the enterprises that have embarked on their journey of digital transformation. It also presents a comparative…
The rise of digital technologies has disrupted utilities companies in the way they interact with their customers and employees. New digital touchpoints are increasing at a rapid pace, thereby creating pressure on businesses to ensure digital…

May 19, 2020

Reimagining IT Service Delivery in a Post-Pandemic World

By:

Nisarga Gandhi, Associate Vice President-Presales & Solutions, ANZ

Consider this scenario: An IT services firm submits a proposal for a massive IT transformation project. A few days later, the COVID-19 pandemic sends the world into lockdown mode. The client still needs the project to be executed. So, a couple of…
In the early 2000s, unlike Automotive, Aerospace was a laggard industry when it came to outsourcing work to cost advantageous countries like India, China Poland, Mexico and Russia. Despite its relative cost advantages, the late 90’s and the mid-…

Aug 17, 2017

User Experience – Has Corporate IT Missed A Trick?

By:

Mohan Kewalramani, Director and Practice Head

What constitutes a good user experience? How do you even define and measure user experience? Is it the ‘look-and-feel’ of a product or the interface of an application? In the two blogs shared by Prafull Verma, he talked about the end-user experience…

Aug 01, 2017

Service Catalog: The Center Of Universe In The Modern Business

By:

Prafull Verma, Fellow & Chief Architect - Unified Services Management

Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.
In today’s world where every customer and sale matters no organization wants to be in a position where they are not able to meet the demand for lack of stock as the saying goes – “ you can’t sell from an empty wagon!”.

Jan 01, 2016

Challenges on the Road Towards 21st Century Enterprise

By:

Prafull Verma, Fellow & Chief Architect - Unified Services Management

Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog.

Dec 11, 2015

Service Design for User Experience: An Illustration

By:

Prafull Verma, Fellow & Chief Architect - Unified Services Management

In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among  them, the one challenge that clearly stands out  is the one that talks about  service design for user experience…