Apr 24, 2019
Evolution of Outsourcing in the A&D Industry (Era of Outsourcing 3.0) and how to stay relevant
In the early 2000s, unlike Automotive, Aerospace was a laggard industry when it came to outsourcing work to cost advantageous countries like India, China Poland, Mexico and Russia. Despite its relative cost advantages, the late 90’s and the mid-...
Feb 08, 2018
How AI Makes Our Life Easy Through Chatbots
The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a...
Aug 23, 2017
Service Catalog: The Center Of Universe In The Modern Business
Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.
Aug 17, 2017
User Experience – Has Corporate IT Missed A Trick?
What constitutes a good user experience? How do you even define and measure user experience? Is it the ‘look-and-feel’ of a product or the interface of an application? In the two blogs shared by Prafull Verma, he talked about the end-user experience...
Feb 21, 2017
Key to Inventory Optimizing in Service Parts Planning
In today’s world where every customer and sale matters no organization wants to be in a position where they are not able to meet the demand for lack of stock as the saying goes – “ you can’t sell from an empty wagon!”.
Jan 17, 2017
NetApp and the Storage Industry
Rising security and backup concerns along with the ever-evolving customer expectations to experience non-disruptive services are rapidly changing the way data is stored today. NetApp storage systems offer IT efficiency and simplified storage...
Dec 11, 2015
Service Design for User Experience: An Illustration
In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among them, the one challenge that clearly stands out is the one that talks about service design for...
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Apr 24, 2019
Evolution of Outsourcing in the A&D Industry (Era of Outsourcing 3.0) and how to stay relevant
In the early 2000s, unlike Automotive, Aerospace was a laggard industry when it came to outsourcing work to cost advantageous countries like India, China Poland, Mexico and Russia. Despite its relative cost advantages, the late 90’s and the mid-...
Sep 22, 2015
How Customer Satisfaction Scores (CSAT) Can Be Improved
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.Aug 23, 2017
Service Catalog: The Center Of Universe In The Modern Business
Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.
Jan 09, 2015
Continual Service Improvement ? The Need for IT Service Management
The 7-Step Continual Service Improvement (CSI) process for improving IT services.
Dec 11, 2015
Service Design for User Experience: An Illustration
In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among them, the one challenge that clearly stands out is the one that talks about service design for...Feb 08, 2018
How AI Makes Our Life Easy Through Chatbots
The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a...