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Continual Service Improvement ? The Need for IT Service Management
The 7-Step Continual Service Improvement (CSI) process for improving IT services.
The blog talks about the role being played by Site Reliability Engineering (SRE) in transforming IT Services Management Processes within the enterprises that have embarked on their journey of digital transformation. It also presents a comparative…
Jul 26, 2021
The rise of digital technologies has disrupted utilities companies in the way they interact with their customers and employees. New digital touchpoints are increasing at a rapid pace, thereby creating pressure on businesses to ensure digital…
Consider this scenario: An IT services firm submits a proposal for a massive IT transformation project. A few days later, the COVID-19 pandemic sends the world into lockdown mode. The client still needs the project to be executed. So, a couple of…
How one hospital was able to quickly make technology changes during the pandemic response that enabled secure remote work, automated provisioning of IT, medical devices and accessories, and streamlined access to applications the hospital depends on…
Apr 01, 2019
Evolution of Outsourcing in the A&D Industry (Era of Outsourcing 3.0) and how to stay relevant
In the early 2000s, unlike Automotive, Aerospace was a laggard industry when it came to outsourcing work to cost advantageous countries like India, China Poland, Mexico and Russia. Despite its relative cost advantages, the late 90’s and the mid-…
Feb 08, 2018
The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a…
Aug 17, 2017
What constitutes a good user experience? How do you even define and measure user experience? Is it the ‘look-and-feel’ of a product or the interface of an application? In the two blogs shared by Prafull Verma, he talked about the end-user experience…
Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.
In today’s world where every customer and sale matters no organization wants to be in a position where they are not able to meet the demand for lack of stock as the saying goes – “ you can’t sell from an empty wagon!”.
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
The 7-Step Continual Service Improvement (CSI) process for improving IT services.
Enterprise IT needs to eschew the legacy approach to catalog creation and embrace the Amazon approach. This entails aggregating catalogs and orchestrating service delivery.
Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog.
Dec 11, 2015
In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Century Enterprise. Among them, the one challenge that clearly stands out is the one that talks about service design for user experience…
Consider this scenario: An IT services firm submits a proposal for a massive IT transformation project. A few days later, the COVID-19 pandemic sends the world into lockdown mode. The client still needs the project to be executed. So, a couple of…
Feb 08, 2018
The AI inside a chatbot is machine learning and it is known as Natural Language Processing (NLP). NLP has the proficiency to understand a conversation and thus mimic like a human conversation. An AI agent inside a Chatbot achieves the goal through a…
Apr 13, 2015
Jan 17, 2017
Rising security and backup concerns along with the ever-evolving customer expectations to experience non-disruptive services are rapidly changing the way data is stored today. NetApp storage systems offer IT efficiency and simplified storage…