Armed with 21st Century technologies, we aim to transform the product support landscape. We deploy robotics, virtual assistants, automation technology, and cognitive intelligence to ensure superior business outcomes. Through automated product support, we have achieved up to 15% gains in first call resolution (FCR), enhanced customer experience by 10%, increased revenue generation by 12%, and ensured 25% contact reduction.
What differentiates HCL from competitors is our vast, dynamic pool of talented FTEs— over 11000 who deliver product, technical and service desk support. With 32 global delivery locations across the globe, we provide support for 19 global languages and have processed 20 million annual transactions across channels.
Our automated product support suit comprises standardized best practices—industrialized process assets, Lean Six Sigma-driven BPM, and domain SMEs. HCL’s automated services also include intelligent analytics, right-shoring, and self-service enablement.
With our automated product support services, global enterprises have benefitted in terms of streamlined delivery, revenue optimization, experience improvement, and multi-lingual support.
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