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With the wide use of virtual assistants like Alexa and Google Home, customers have come to expect similar experiences from all other touchpoints. Conversational and cognitive technologies over a much superior experience to customers in the form of “multi-channel personalized self-service” as compared to simple static web pages and basic mobile functionality. Our solution allows customers to continue conversations as they move from one channel to another, providing a personalized, contextualized and seamless customer experience through the use of AI and Chatbots. Key features include:
- Omnichannel experience
- Chatbot based conversations
- Single profile of the customer
To know more, please download the brochure.