Conversational and Cognitive Technologies: Customer Experience | HCL Brochure

With the wide use of virtual assistants like Alexa and Google Home, customers have come to expect similar experiences from all other touchpoints. Conversational and cognitive technologies over a much superior experience to customers in the form of “multi-channel personalized self-service” as compared to simple static web pages and basic mobile functionality. Our solution allows customers to continue conversations as they move from one channel to another, providing a personalized, contextualized and seamless customer experience through the use of AI and Chatbots. Key features include:

  • Omnichannel experience
  • Chatbot based conversations
  • Personalization
  • Single profile of the customer

To know more, please download the brochure.