Conversational and Cognitive Technologies: Customer Experience | HCL Brochure

Conversational Experience

With the wide use of virtual assistants like Alexa and Google Home, customers have come to expect similar experiences from all other touchpoints. Conversational and cognitive technologies over a much superior experience to customers in the form of “multi-channel personalized self-service” as compared to simple static web pages and basic mobile functionality. Our solution allows customers to continue conversations as they move from one channel to another, providing a personalized, contextualized and seamless customer experience through the use of AI and Chatbots. Key features include:

  • Omnichannel experience
  • Chatbot based conversations
  • Personalization
  • Single profile of the customer

To know more, please download the brochure.