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HCL Technologies

Prime Home Q/A sheet 5.0

Prime Home Q/A sheet 5.0

The proliferation of Internet-connected devices and the explosion of video and data traffic are driving complexity in the home network. Increasing numbers of new devices need to be installed and provisioned, and multiple devices running multiple applications often create resource contention within the home. These factors trigger support calls and truck rolls for the service provider, and automating and simplifying management of customer premises equipment (CPE) in home networks has become mission critical.
This creates both challenges and opportunities for service providers. While they are looking for ways to lower operating expenses and improve customer satisfaction, they are also looking to quickly deliver new and differentiated services and drive new consumer revenue opportunities. Service providers face high new customer acquisition costs, and the increase in consumer choice for broadband (DSL, cable, 3G/4G, satellite, and fiber) and over-the-top services from non-traditional providers is driving intense competition for subscriber share-of-wallet.
HCL Prime Home is a proven feature-rich, standards-based remote management solution that discovers connected home devices and provides visibility into the home network for broadband service providers. It has a TR-069 Auto Configuration Server (ACS), easy to use web portal, and a lot more. Powerful customer support and operator tools, zero touch device provisioning, bulk operations, and easy integration combine to make the home network easier to set up, manage, and support. This can result in reduced operational costs and an improved customer experience. 
 

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HCL provides software and services to U.S. Federal Government customers through its partner ImmixGroup, Inc. Please contact ImmixGroup, Inc. at HCLFederal@immixgroup.com

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