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HCL Customer Communication Management - Redefining customer touch points-Shaping experiences

HCL Customer Communication Management - Redefining customer touch points-Shaping experiences

Customer Communications Management is defined as ‘a combined set of technology solutions that together provide organizations the ability to enhance the way they communicate with their customers’.

In short, it enables producers of transactional documents to leverage ‘routine customer communications’ such as invoices, statements and other similar documents for cross selling, upselling, promotions and enhance customer satisfaction