HCL Technologies
Airports of the future
Airports of the future
40% of travelers say that their travel experience is shaped by their airport experience. It is thus becoming extremely important that airports focus on passanger expirence . The various trends like customer engagement, Airport safety & security , asset management, monitization matters a lot to have a good travel experience.
Business Challenges:
- Limited digital interaction with customers
- Long passenger wait time for security
- Limited Loyalty programs
- Airport services like parking, Wi-Fi not fully monetised
- Lack of Personalization-No location based offers
- Security and Check-In impacts time for retail
- Increased cost due to lack of automation
- Limited asset management
- Lack of employee mobility
Download the proposition to know more.