About Pega & Our Partnership

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

HCL has fostered a strategic alliance with Pegasystems Inc to combine their business expertise and industry insights with Pega’s key products and solutions to boost returns on investment. HCL currently holds gold level partnership with Pega.HCL is also a recipient of Partner Excellence Award from Pega systems Inc. for industry innovation and solution development.

About Pega & Our Partnership

OUR SOLUTIONS

Retail Services
ADvantage PEGA

HCL ADvantage-Pega offering under the end-to-end portfolio of Digital Process Automation services, is a set of solutions, implementation frameworks and playbook that accelerate implementation of Pega based solution or platform. For global implementations of Pega, these provide the speed and consistency needed for success.

The key solution facets of the ADvantage-Pega proposition include the following:

  1. Bootstrap Business-Solution Store: A catalog of business solutions built on Pega leveraging the latest industry trends and common business pain-areas. Provides a model and blueprint for adoption & customization.
  2. Rapid Deployment Framework: An integrated offering, which enables automated environment provisioning, CI/CD automation, code quality validation, test automation, containerization and framework for adopting best practices intended for platforms based on Pega
  3. Smart Process Automation Hub: A collection of solutions, proof-of-concepts & PoVs leveraging key digital technology trends (like RPA, AI/ML, Blockchain etc.), wrapped around Pega - provide an edge in Ideation & defining the next-gen Target State Platform
  4. Pre-built Accelerator Library: A set of design pattern cookbooks, standards, checklists & pre-built reusable components / accelerators that catalyze the implementation & reduce the app-dev cycle time
  5. App-Dev-Playbook: A guided gear for Process Optimization, Pega Upgrades, Migration, Performance Tuning, Automation & best-in-class DIY (do-it-yourself) prescriptions/ready-reckoners, assist in improving efficiency & circumventing potential bottlenecks.

About Pega & Our Partnership

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Retail Services - Fashion
ADvantage Experience Amplifier

Our ADvantage Pega Experience Amplifier solution provides an end-to-end framework to build & deliver meaningful and contextual experiences for marketers across different digital touch points leading to brand marketing, prospect conversion and retention. The solution powered by Pega Infinity platform, Pega CDH (Customer Decision Hub), Adobe Experience Cloud, Adobe Experience Platform provides enterprises the ability to build data-driven marketing experiences, AI-led conversations and deliver contextualized one-to-one customer communication. It enables scalable digital solutions for shaping tomorrow’s customer experiences, hyper-personalization and customer journey the experiences that touches lives. The key highlight of the solution is the ability to complement the various Adobe components (Analytics, Target, AEM, Campaign etc.) with the Pega Infinity Platform & Always On Brain Pega CDH to unlock the value of data & amplify the customer experience.

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Retail Services - Fashion
D.I.C.E (Digital Insurance Claims Experience platform)

Enables proactive detection of fraudulent claims with improved speed and scalability features. Proven to increase productivity via faster time-to-market owing to reduced manual hand-offs & overhead reduction of operational cost. Also provides a human-face to the clients with enhanced personalization via multi-lingual voice enabled assistants. Self-learning & self-healing capabilities help in optimizing the model.

Business Benefits

  • Improve Productivity & faster time to market
  • Reduce Manual hand-offs & overheads with STPs
  • Reduce Operational Cost (OpEx)
  • Multi-lingual conversation and voice enabled assistants
  • Eliminate mundane & monotonous tasks with OCR & RPA
  • Personalized Customer Experience
  • Providing a human-face to your brand
Retail Services - Fashion
Churn Management Solution

Churn Management solution leverages predictive, adaptive and text analytics, to identify customers at risk of churn and pro-actively provides personalized retention offers powered by the Pega Customer Decision Hub (CDH)

Business Benefits:

  • Increase Customer Retention
  • Increase Profitability
  • Improve Customer Satisfaction and loyalty
  • Improve Business Performance & Customer Experience
  • Improve Marketing Strategy (targeted cross-selling)
  • Reduce Retention Cost
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Retail Services - Fashion
Rapid Deployment Framework

Cost overruns and delayed releases are some of the most common problems in software project management. When combined with the pressure of faster GTM, the resulting product developed is of poor quality. An ideal solution would be to automate some of the mundane everyday tasks so that developers have more time to innovate and work on business logic while eliminating the need for repetitive tasks.

Agile projects require well-orchestrated engineering automation to support rapid releases. HCL’s Rapid Deployment Framework brings the agile and DevSecOps tooling required to enable a continuous release environment for DPA (Digital Process Automation) engagements on the cloud / on-prem. It also helps customers in defining a model to build & deploy Pega @Scale.

Business Benefits:

  • Reduced Operational Expenditure (OpEx)
  • Automated Release Management Pipeline
  • Faster time to market through cutting out the waste in the life cycle
  • Reduced risk – better understanding of impact of code on infrastructure and vice versa
  • Reduce cost of delivery and deployment through automation
Retail Services - Fashion
HCL Pega Code Scanner

Pega Code Scanner focuses on performing design, security and consistency analysis for Pega that will help improve Pega code quality and provide productivity improvement on development and code review effort.

Business Benefits:

  • Ease of usage, maintenance & configuration
  • Enabling developer to focus on solving business problems.
  • Improved effort efficiency
  • Increased productivity & quality through automation
  • Model Driven Automated Code validation for Scaffolding Components
  • Propagate knowledge, experience and best practices across projects
ADvantage PEGA

HCL ADvantage-Pega offering under the end-to-end portfolio of Digital Process Automation services, is a set of solutions, implementation frameworks and playbook that accelerate implementation of Pega based solution or platform. For global implementations of Pega, these provide the speed and consistency needed for success.

The key solution facets of the ADvantage-Pega proposition include the following:

  1. Bootstrap Business-Solution Store: A catalog of business solutions built on Pega leveraging the latest industry trends and common business pain-areas. Provides a model and blueprint for adoption & customization.
  2. Rapid Deployment Framework: An integrated offering, which enables automated environment provisioning, CI/CD automation, code quality validation, test automation, containerization and framework for adopting best practices intended for platforms based on Pega
  3. Smart Process Automation Hub: A collection of solutions, proof-of-concepts & PoVs leveraging key digital technology trends (like RPA, AI/ML, Blockchain etc.), wrapped around Pega - provide an edge in Ideation & defining the next-gen Target State Platform
  4. Pre-built Accelerator Library: A set of design pattern cookbooks, standards, checklists & pre-built reusable components / accelerators that catalyze the implementation & reduce the app-dev cycle time
  5. App-Dev-Playbook: A guided gear for Process Optimization, Pega Upgrades, Migration, Performance Tuning, Automation & best-in-class DIY (do-it-yourself) prescriptions/ready-reckoners, assist in improving efficiency & circumventing potential bottlenecks.

About Pega & Our Partnership

Download Brochure
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INSIGHTS