Improve digital dexterity of your workforce with HCL Digital Literacy Buddy (DLB)
Overview

A workplace transformation strategy is becoming more and more dependent on digital dexterity as a catalyst. The workforce must adjust to the new working methods and pick up the newest digital skills and technologies to accelerate digital transformation and spur large-scale innovation. Our Digital Literacy Buddy (DLB) is a digital adoption platform and a no-code software that can be integrated with any web-based application to increase the digital adoption rate. It provides on-screen, real-time, interactive in-app guidance and automates repetitive workflows. The DLB also gives intelligent insights on user engagement across the underlying applications, friction points and process and goal completion rate, besides giving a complete visibility of the technology stack adoption across an organization.

Solutions

DLB’s layered approach to user adoption

Insights

Insights

Collect and analyze data to identify obstacles and opportunities

Guidance

Guidance

Contextually drive to action with walkthroughs, visual cues and strategically placed content

Engagement

Engagement

Shift from reactive to proactive by adding logic-driven rules for where, when, how and with whom to engage

Automation

Automation

Better UX and higher productivity by eliminating empty clicks and tedious tasks

Services

How DLB Works

Evaluate: Pre-Go-Live

Evaluate: Pre-Go-Live

Unlock visibility of the organization-wide tech stack

  • System overview
  • Productivity dashboard
Areas Of Improvement

Areas Of Improvement

Identify the friction points in the application, where the users are struggling, to address the gaps with DLB

Measure Success

Measure Success

Define KPIs to track progress towards your digital transformation goals

Act on It

Act on It

Build on-screen contextual guidance solutions on top of the app, and automate repetitive workflows to address the gaps

Evaluate: Post-Go-Live

Evaluate: Post-Go-Live

Measure increase in digital adoption rate after deploying DLB contextual guidance solutions

Realize value

Realize value

Realize ROI and accelerate digital transformation

Case Studies