Improve digital dexterity of your workforce with HCL Digital Literacy Buddy (DLB)

Solution Overview

Digital dexterity is increasingly becoming a catalyst for any workplace transformation strategy. The new ways of working require the workforce to adapt and learn the latest technologies and digital skills to drive innovation at scale and accelerate digital transformation.

HCLTech’s Digital Literacy Buddy (DLB) is a digital adoption platform, a no-code software that can be integrated with any web-based application to increase the digital adoption rate. It provides on-screen, real-time, interactive in-app guidance and automates repetitive workflows. The DLB also gives intelligent insights on user engagement across the underlying applications, friction points, process/goal completion rate, besides giving a complete visibility of the technology stack adoption across an organization.

Features

DLB’s layered approach to user adoption

1 Insights

Collect and analyze usage data to identify obstacles and opportunities

2 Guidance

Contextually drive to action with walkthroughs, visual cues and strategically placed content

3 Engagement

Shift from reactive to proactive by adding logic-driven rules for where, when, how and with whom to engage

4 Automation

Better UX and higher productivity by eliminating empty clicks and tedious tasks

How DLB works

1. Evaluate: pre go-live

Unlock visibility of the organization-wide tech stack

System overview
Productivity dashboard

2. Areas of improvement

Identify the friction points in the application, where the users are struggling, to address the gaps with DLB

3. Measure success

Define KPIs to track progress towards your digital transformation goals

4. Act on it

Build on-screen contextual guidance solutions on top of the app, and automate repetitive workflows to address the gaps

5. Evaluate: post go-live

Measure increase in digital adoption rate after deploying DLB contextual guidance solutions

6. Realize value

Realize ROI and accelerate digital transformation

Business benefits

HCLTech DLB has completely reversed the software relationship—forcing the software to adapt to the user, thus embracing digital literacy, maximizing the user's return on software investment, and ultimately accelerating the digital transformation journey.