The COVID-19 pandemic has disrupted industries across the globe. Without any notice, businesses are thrown in deep waters due to the unforeseen changes that are currently sweeping our lives.

In the list of industries, manufacturing stands severely impacted. Industrial manufacturers especially are feeling the heat as they depend on onsite workers who cannot work from home. However, they can utilize this opportunity to relook on stalled projects, fix supply chain and IT issues, and rework on their strategy and product offerings. Hence, it is important for enterprises to take decisive action against multiple business challenges arising out of the COVID-19 outbreak, while prioritizing human safety.

At HCL Technologies, we create simple, smart, and scalable next-generation supply chain solutions. More than 200 leading manufacturing and hi-tech companies trust HCL for reshaping their strategies and converting possibilities to reality.

Our Enterprise 360™ solutions suite enables manufacturing companies to embrace the digital world seamlessly while preserving years of investment in traditional operational systems. Our Enterprise 360™ strategy brings advanced capabilities needed to support new business models, insight-driven customer engagement, and co-creation through partner ecosystems by leveraging emerging technologies such as IoT, AI/ML, NLP, cognitive computing, AR, and VR.

We help customers transform their traditional business processes into next-generation enterprises that are geared for performance

HCL’s Enterprise 360™ approach can facilitate manufacturing firms into becoming next-generation enterprises by delivering the competitive advantage needed to dominate the age of digital. Find out more about our multi-pillar approach below.

HCL's Service 360 for Manufacturing and Hi-Tech Industry

Click to see how we are powering a next-gen Manufacturing Enterprise

Enterprise 360TM

Customer 360 Transformation Solutions
Customer 360™

Enables manufacturing firms’ transition from a transaction-based model, focused on responding to specific customer requests, to a 360-degree customer insights’ driven approach. This improves customer experience across the customer journey as well as enabling you to cross sell and up-sell all products and services.
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Service 360
Service 360™

Enables the digital transformation of aftermarket, changing the way enterprises view and deliver customer service. Our frameworks and solutions transform aftermarket from an afterthought to a strategic, on-demand, insight-driven, and proactive function.
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Partner 360
Partner 360™

Transforms the role of partner by taking the relationship from a network of Suppliers, Dealers, and Distributors (focussed on supplying a specific material, component or service) to building and enabling an ecosystem that will provide complementary offerings to drive better product experience and value-added services driving higher revenue.
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Operations 360
Operations 360™

Facilitates seamless operations strategy execution with automation and insights-driven decision making, creating value for the supply chain network as well as customers. It enables re-configuration of the Supply Chain operational processes through Sense and Respond framework.
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Customer 360™ by HCL Technologies

Customer 360 by HCL Technologies delivers a better way to transition from a transaction-based model to a relationship-based platform. It enables manufacturing organizations to utilize all available and meaningful information about the customer collected during campaigns, sales, on-boarding, usage, and loyalty touch points into one unified, 360 degree view. This empowers firms to manage customer expectations throughout the buyer lifecycle and decrease customer churn rate. Know more


Digital and Analytics
Digital and Analytics

Our Digital & Analytics services helps design and build key platform components of customers’ Digital-Technology-FootprintTM to power the Digital transformation journey. Read More


At IoT WoRKSTM, we help create entirely new services that deliver measurable business outcomes. These experience will have an increasing role in differentiating enterprises and enable them to become a next-generation enterprise.Read More

Application Services
Application Services

Our Applications business is structured around 11 integrated horizontal capabilities, allowing us to offer clients a full lifecycle of systems integration consulting services and a unified approach to developing the right solutions for their business needs. Read More


DRYiCETM is an organic IP based software division of HCL that focuses on building products for transforming and simplifying IT and business operations by leveraging AI and Cloud.Read More

Infrastructure Services
Infrastructure Services

Our Infrastructure Management Services has some of the most impressive credentials in the IT Vendor landscape. We have not only executed complex global IT transformation exercises but also helped run efficient IT services for more than 300 of the world’s leading companies.Read More

Engineering and R&D services
Engineering and R&D services

We are one of the world’s leading and fastest growing global engineering services providers. From product blueprinting to support, from software or hardware to mechanical, we work with more than half of the top 100 R&D engineering companies across the world. Read More

Digital Process Operation
Digital Process Operation

To help businesses address the changing industry paradigm, HCL Digital Process Operations (DPO) with its digital services and solutions is reimagining the role of technology from being a driver of marginal efficiency to an enabler of digital innovation and fuelling business performance. Read More

Before you go, you may want to know more about our Plant Workblaze Offering

Client Success

Latest Thinking

Ecosystem Of Partners

Partnership and collaboration are essential to innovation and success. Together with our Ecosystem Partners, we develop, market and service pioneering, real-time production solutions that accelerate time-to-market, improve ROI, and enhance the customer experience. Through shared processes and intellectual property, we create solutions that lead the market inflexibility, interoperability and client value.