Overview
Frequent technological advances are keeping manufacturing industry in a constant state of disruption, that requires organizations to constantly reinvent themselves and the way they operate or risk being left behind.
At HCL Technologies, we create simple, smart, and scalable next-generation Supply Chain solutions. More than 200 leading Manufacturing and Hi-Tech companies trust HCL for reshaping their strategies and converting possibilities to reality.
Our Enterprise 360TM solutions suite enables manufacturing companies to embrace the digital world seamlessly while preserving years of investment in traditional operational systems. Our Enterprise 360 TM strategy brings advanced capabilities needed to support new Business Models, insight-driven Customer Engagement, and Co-Creation through partner ecosystems by leveraging emerging technologies such as IoT, AI/ML, NLP, Cognitive Computing, AR, and VR.
We help customers transform their traditional business processes into next-generation enterprises that are geared for performance.
In order to help organizations become next-generation manufacturing enterprises, HCL has formulated the Enterprise 360TM approach that delivers the competitive advantage needed for being successful in the new digital era. You can find our multi-pillar approach below.
Click to see how we are powering a next-gen Manufacturing Enterprise
Enterprise 360TM
Customer 360™
Enables manufacturing firms’ transition from a transaction-based model, focused on responding to specific customer requests, to a 360-degree customer insights’ driven approach. This improves customer experience across the customer journey as well as enabling you to cross sell and up-sell all products and services.
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Service 360™
Enables the digital transformation of aftermarket, changing the way enterprises view and deliver customer service. Our frameworks and solutions transform aftermarket from an afterthought to a strategic, on-demand, insight-driven, and proactive function.
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Partner 360™
Transforms the role of partner by taking the relationship from a network of Suppliers, Dealers, and Distributors (focussed on supplying a specific material, component or service) to building and enabling an ecosystem that will provide complementary offerings to drive better product experience and value-added services driving higher revenue.
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Operations 360™
Facilitates seamless operations strategy execution with automation and insights-driven decision making, creating value for the supply chain network as well as customers. It enables re-configuration of the Supply Chain operational processes through Sense and Respond framework.
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Customer 360™ by HCL Technologies
Customer 360 by HCL Technologies delivers a better way to transition from a transaction-based model to a relationship-based platform. It enables manufacturing organizations to utilize all available and meaningful information about the customer collected during campaigns, sales, on-boarding, usage, and loyalty touch points into one unified, 360 degree view. This empowers firms to manage customer expectations throughout the buyer lifecycle and decrease customer churn rate. Know more
Services
Our Digital & Analytics services helps design and build key platform components of customers’ Digital-Technology-FootprintTM to power the Digital transformation journey. Read More
At IoT WoRKSTM, we help create entirely new services that deliver measurable business outcomes. These experience will have an increasing role in differentiating enterprises and enable them to become a next-generation enterprise.Read More
Our Applications business is structured around 11 integrated horizontal capabilities, allowing us to offer clients a full lifecycle of systems integration consulting services and a unified approach to developing the right solutions for their business needs. Read More
Our Infrastructure Management Services has some of the most impressive credentials in the IT Vendor landscape. We have not only executed complex global IT transformation exercises but also helped run efficient IT services for more than 300 of the world’s leading companies.Read More
We are one of the world’s leading and fastest growing global engineering services providers. From product blueprinting to support, from software or hardware to mechanical, we work with more than half of the top 100 R&D engineering companies across the world. Read More
Our Business Process Services help organizations move from operational excellence and SLAs to real-time decision making. We help organizations to manage risks and business outcome, and deliver a consistent and best-in-class end-user experience. Read More
Industry We Serve
Client Success
Latest Thinking
ECOSYSTEM OF PARTNERS
Partnership and collaboration are essential to innovation and success. Together with our Ecosystem Partners, we develop, market and service pioneering, real-time production solutions that accelerate time-to-market, improve ROI, and enhance the customer experience. Through shared processes and intellectual property, we create solutions that lead the market inflexibility, interoperability and client value.
