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The COVID-19 pandemic has disrupted industries across the globe. Without any notice, businesses are thrown in deep waters due to the unforeseen changes that are currently sweeping our lives.
In the list of industries, manufacturing stands severely impacted. Industrial manufacturers especially are feeling the heat as they depend on onsite workers who cannot work from home. However, they can utilize this opportunity to relook on stalled projects, fix supply chain and IT issues, and rework on their strategy and product offerings. Hence, it is important for enterprises to take decisive action against multiple business challenges arising out of the COVID-19 outbreak, while prioritizing human safety.
At HCL Technologies, we create simple, smart, and scalable next-generation supply chain solutions. More than 200 leading manufacturing and hi-tech companies trust HCL for reshaping their strategies and converting possibilities to reality.
Enables manufacturing firms’ transition from a transaction-based model, focused on responding to specific customer requests, to a 360-degree customer insights’ driven approach. This improves customer experience across the customer journey as well as enabling you to cross sell and up-sell all products and services.
Enables the digital transformation of aftermarket, changing the way enterprises view and deliver customer service. Our frameworks and solutions transform aftermarket from an afterthought to a strategic, on-demand, insight-driven, and proactive function.
Transforms the role of partner by taking the relationship from a network of Suppliers, Dealers, and Distributors (focussed on supplying a specific material, component or service) to building and enabling an ecosystem that will provide complementary offerings to drive better product experience and value-added services driving higher revenue.
Facilitates seamless operations strategy execution with automation and insights-driven decision making, creating value for the supply chain network as well as customers. It enables re-configuration of the Supply Chain operational processes through Sense and Respond framework.
Customer 360™ by HCL Technologies
Customer 360 by HCL Technologies delivers a better way to transition from a transaction-based model to a relationship-based platform. It enables manufacturing organizations to utilize all available and meaningful information about the customer collected during campaigns, sales, on-boarding, usage, and loyalty touch points into one unified, 360 degree view. This empowers firms to manage customer expectations throughout the buyer lifecycle and decrease customer churn rate. Know more
Our Infrastructure Management Services has some of the most impressive credentials in the IT Vendor landscape. We have not only executed complex global IT transformation exercises but also helped run efficient IT services for more than 300 of the world’s leading companies.Read More
Digital Process Operation
To help businesses address the changing industry paradigm, HCL Digital Process Operations (DPO) with its digital services and solutions is reimagining the role of technology from being a driver of marginal efficiency to an enabler of digital innovation and fuelling business performance. Read More
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ECOSYSTEM OF PARTNERS
Partnership and collaboration are essential to innovation and success. Together with our Ecosystem Partners, we develop, market and service pioneering, real-time production solutions that accelerate time-to-market, improve ROI, and enhance the customer experience. Through shared processes and intellectual property, we create solutions that lead the market inflexibility, interoperability and client value.