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Hi-Tech

Overview

The High-Tech industry comprises Consumer Electronics, Computer & Peripherals, Print/Imaging, Telecom Equipment, Medical Equipment, Semiconductors, and Software. All these industries today are witnessing massive transformations due to advances in technology that are defining the emerging business and economic landscape. Also, the players are dealing with complicated issues such as complex supply chains, intense competition in the industry and pressure to continuously innovate products. Customer Centricity has attained paramount importance in today’s world, and this demands network modernization, flexible architecture, upgrades to new business models.

Owing to the emergence of new digital technologies such as Social media, Mobility, Analytics, Cloud and IoT, new ‘consumption based, as-a-service business models’ have come into existence. Today, the high-tech leaders are focusing on connected products that link the internal enterprise systems and external ecosystem.

We have a number of customized solutions for the High-Tech industry, focuses on enabling new business models for sales, services, product monetization, operations, partner management, etc. These solutions are often developed based on the expertise of our domain teams and in association with our high-tech customers to ensure quick delivery of the desired results. We work with six of top 10 Semiconductor Equipment Manufacturers and enable our clients to deliver business value, gain competitive advantage, and increase operational efficiency.

Enterprise 360TM

Customer 360
Customer 360TM

Enables manufacturing firms’ transition from a transaction-based model, focused on responding to specific customer requests, to a 360-degree customer insights’ driven approach. This improves customer experience across the customer journey as well as enabling you to cross sell and up-sell all products and services.
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Service 360
Service 360TM

Enables the digital transformation of aftermarket, changing the way enterprises view and deliver customer service. Our frameworks and solutions transform aftermarket from an afterthought to a strategic, on-demand, insight-driven, and proactive function.
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Partner 360
Partner 360TM

Transforms the role of partner by taking the relationship from a network of Suppliers, Dealers, and Distributors (focussed on supplying a specific material, component or service) to building and enabling an ecosystem that will provide complementary offerings to drive better product experience and value-added services driving higher revenue.
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Operations 360
Operations 360TM

Facilitates seamless operations strategy execution with automation and insights-driven decision making, creating value for the supply chain network as well as customers. It enables re-configuration of the Supply Chain operational processes through Sense and Respond.
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Customer 360TM

Enables manufacturing firms’ transition from a transaction-based model, focused on responding to specific customer requests, to a 360-degree customer insights’ driven approach. This improves customer experience across the customer journey as well as enabling you to cross sell and up-sell all products and services.
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Client Success

Client Success

Case Studies

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INSIGHTS

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ECOSYSTEM OF PARTNERS