Customer Experience | HCLTech

Customer Experience


HCLTech CX practice enables organizations to deliver exceptional customer experiences by supporting business processes ranging from marketing, sales, service, e-commerce, and the management of customer master data across multiple channels.

We help organizations drive innovation, agility, and market differentiation, resulting in revenue creation and cost reduction. We have a range of unique and rapid CX offerings, accelerators, and an innovative delivery methodology to enable a connected customer journey.

Leveraging SAP’s extensive and rapidly expanding suite of CX (C/4HANA) industry-leading cloud software, our team will work closely with you to deliver great experiences for your customers.

Our services

Our view of SAP CX is platform centric, and this influences our approach to all services related to customer experience – be it a greenfield implementation, upgrade or migration to cloud, enhancements and support, or consulting and advisory services.

We approach the core as a scalable digital platform capable of providing solutions to all the digital engagement needs of the organization – across brands, geographies, and business units.

Aerospace & Defense
Advisory services

HCLTech’s team includes cross-industry global Customer Experience experts who draw on our 20+ years consulting experience to assist you with business process re-engineering, roadmap creation and architectural advice.

Lifesciences and Healthcare
CX implementations and support
  • We offer Brownfield and Greenfield implementations of both On-Premise and Cloud based CX SAP software implementations, as well as a mix of both.  With expert skills in integration and mobility, we can help future proof your solution, ensuring a low total cost of ownership
  • Experienced, certified consultants with an average of 7+ years’ experience, trained in our hybrid agile methodology for quick, low-risk implementations
  • Proprietary HCLTech tools, pre-packaged software offerings and accelerators to fast-track your implementation
  • Offshore CX testing factory using automated testing tools
  • Support, migration and upgrade of your existing software implementations to ensure you have an uninterrupted and stable environment

A full range of our solutions can be found here.

Intelligent solutions

HCLTech’s CX technology innovation team leverages SAP’s CX C/4HANA suite of products, as well as S/4HANA and SAP Cloud Platform (SCP), to develop technology assets for the future.

Our Athena innovation suite includes intelligent customer engagement solutions for a connected enterprise. The Athena platform is hosted on cloud and this is where we design, build, and deploy our innovative solutions for Commerce, Sales and Service, Marketing, Subscriptions, Chatbots, Virtual Assistant, and many more.

Intelligent Solutions

Our Offerings


Move to Cloud Assessment


Rapid Implementation

  • B2C Retail Accelerator Template
  • B2B Parts Accelerator Template
  • SCP Digital Portal Accelerator Template
  • SAP Service Cloud Implementation Accelerator
  • SAP Sales Cloud Implementation Accelerator
  • Athena CX Enablement Platform

Migrate to Cloud

  • SAP Commerce/Hybris Commerce to SAP Commerce Cloud CCV2
  • SAP CRM to SAP Sales and Service Cloud


  • Specialist SAP CPQ integration skills to integrate with S/4 and C/4

Platform Upgrades

  • SAP Commerce/Hybris Commerce

Experience Management - Qualtrics

  • Customer, Employee, Brand, and Product

Innovation Plug-ins

  • Subscriptions
  • Alexa and Chatbot integrations
  • Connected Commerce with IoT

Sustainable eCommerce

  • Give your customers the information they need to make sustainable choices
  • Enable your customers to lead a carbon neutral lifestyle
  • Reduce wastage in packaging and logistics in your ecommerce operations
  • Source your products from sustainable suppliers
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Client Success


Solution Brief
Featured Blog

Deliver exceptional experiences using SAP Sales & Service Cloud and SAP Cloud Platform (SCP)

Solution Brief
Featured Blog

Importance of digital customer experience in tech industry

Solution Brief
Featured Blog

How to convert site visitors into brand ambassadors – A review of SAP Commerce Cloud

Solution Brief
Featured Blog

Trends in eCommerce

Solution Brief
Featured Solution Brief

Rapid B2B eCommerce

Featured Solution Brief

Rapid B2C eCommerce

Featured Whitepaper

Move from CRM to CX

Featured Solution Brief

HCLTech’s JANUS framework for transforming SAP CX

Featured Solution Brief

CX assessment

Solution Brief
Featured Whitepaper

Sustainability and eCommerce

Solution Brief
Featured Video

Digital portal of the future