HCL Technologies CX practice enables organizations to deliver exceptional customer experiences by supporting business processes ranging from marketing, sales, service, e-commerce, and the management of customer master data across multiple channels.
We help organizations drive innovation, agility, and market differentiation, resulting in revenue creation and cost reduction. We have a range of unique and rapid CX offerings, accelerators, and an innovative delivery methodology to enable a connected customer journey.
Leveraging SAP’s extensive and rapidly expanding suite of CX (C/4HANA) industry-leading cloud software, our team will work closely with you to deliver great experiences for your customers.
Our view of SAP CX is platform centric, and this influences our approach to all services related to customer experience – be it a greenfield implementation, upgrade or migration to cloud, enhancements and support, or consulting and advisory services.
We approach the core as a scalable digital platform capable of providing solutions to all the digital engagement needs of the organization – across brands, geographies, and business units.
HCL’s team includes cross-industry global Customer Experience experts who draw on our 20+ years consulting experience to assist you with business process re-engineering, roadmap creation and architectural advice.
- We offer Brownfield and Greenfield implementations of both On-Premise and Cloud based CX SAP software implementations, as well as a mix of both. With expert skills in integration and mobility, we can help future proof your solution, ensuring a low total cost of ownership
- Experienced, certified consultants with an average of 7+ years’ experience, trained in our hybrid agile methodology for quick, low-risk implementations
- Proprietary HCL tools, pre-packaged software offerings and accelerators to fast-track your implementation
- Offshore CX testing factory using automated testing tools
- Support, migration and upgrade of your existing software implementations to ensure you have an uninterrupted and stable environment
A full range of our solutions can be found here.
HCL’s CX technology innovation team leverages SAP’s CX C/4HANA suite of products, as well as S/4HANA and SAP Cloud Platform (SCP), to develop technology assets for the future.
Our Athena innovation suite includes intelligent customer engagement solutions for a connected enterprise. The Athena platform is hosted on cloud and this is where we design, build, and deploy our innovative solutions for Commerce, Sales and Service, Marketing, Subscriptions, Chatbots, Virtual Assistant, and many more.
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Experience Management - Qualtrics
Global Aerospace manufacturer
B2B spare parts: end-to-end business transformation program including SAP backend and Hybris commerce for their online parts store.
Hybrid agile development process with automated quality control and deployment.
Global Life Sciences Equipment manufacturer
Global B2B commerce solution with multi-tenancy implementation, with a rollout to 68 countries. Hybrid agile development process with automated quality control and deployment.
Global Media Technology company
A best-in-class S/4HANA and C/4HANA solution using fit-to-standard and agile delivery methodology, optimizing process to support revenue growth. Template design, build, and successful deployment across 25 countries.
B2C end to end omni-channel solution to build a commerce platform using Hybris commerce on Azure cloud for hypermarket including grocery. Rapid deployment of mvp within 3 months and thereafter, continuous improvement by adding new features, functionalities in regular releases.
Global Steel Pipe and Tube manufacturer
Design, build, and deployment of a B2B ecommerce store for the steel industry for their manufacturing business. Delivered a single, global platform for various divisions with a global core.
Deliver exceptional experiences using SAP Sales & Service Cloud and SAP Cloud Platform (SCP)
How to convert site visitors into brand ambassadors – A review of SAP Commerce Cloud