Overview

HCL’s Global SAP Customer Experience (CX) Vision

HCL’s CX practice enables organizations to deliver exceptional customer experiences by supporting business processes ranging from marketing, sales, service, e-commerce, and the management of customer master data across multiple channels.

Leveraging SAP’s extensive and rapidly expanding suite of CX (C/4HANA) industry-leading cloud software, complemented by HCL’s unique CX offerings, delivery methods, and accelerators, our team will work closely with you to enable a connected customer journey.

Our solutions empower organizations to be more innovative, Agile, and to clearly differentiate their offerings in the market— driving revenue creation and cost reduction.

OUR SERVICES

Aerospace & Defense
Advisory Services

HCL’s team includes cross-industry global Customer Experience experts who draw on our 20+ years consulting experience to assist you with business process re-engineering, roadmap creation and architectural advice.

Lifesciences and Healthcare
CX Implementations and Support
  • We offer Brownfield and Greenfield implementations of both On-Premise and Cloud based CX SAP software implementations, as well as a mix of both.  With expert skills in integration and mobility, we can help future proof your solution, ensuring a low total cost of ownership
  • Experienced, certified consultants with an average of 7+ years’ experience, trained in our hybrid agile methodology for quick, low-risk implementations
  • Proprietary HCL tools, pre-packaged software offerings and accelerators to fast-track your implementation
  • Offshore CX testing factory using automated testing tools
  • Support, migration and upgrade of your existing software implementations to ensure you have an uninterrupted and stable environment

A full range of our solutions can be found here.

Intelligent Solutions

HCL’s CX technology innovation team leverages SAP’s CX C/4HANA suite of products, as well as S/4HANA and SAP Cloud Platform (SCP), to develop technology assets for the future.

Our Athena innovation suite includes intelligent customer engagement solutions for a connected enterprise. The Athena platform is hosted on cloud and this is where we design, build, and deploy our innovative solutions for Commerce, Sales and Service, Marketing, Subscriptions, Chatbots, Virtual Assistant, and many more.

Intelligent Solutions

For details on our CX solutions, please click here.

Resources

Solution Brief

Featured Blogs

Deliver exceptional experiences using SAP Sales & Service Cloud and SAP Cloud Platform (SCP)

Solution Brief

Featured Blogs

Importance of Digital Customer Experience in Tech Industry

Solution Brief

Featured Blogs

How to convert site visitors into brand ambassadors – A review of SAP Commerce Cloud

Solution Brief

Featured Solution Brief

Rapid B2B eCommerce

Blog

Featured Solution Brief

Rapid B2C Commerce