iMRO/4 : Extends SAP ERP, EAM and iAM for Complex Asset Maintenance
iMRO/4 is HCLTech’s industry add-on to SAP for Maintenance, Repair and Overhaul (MRO). It is a family of products that extends SAP ERP (Enterprise Resource Planning), EAM (Enterprise Asset Management) and iAM (Intelligent Asset Management) capabilities and enhances asset utilization for any organization maintaining complex, high-value and regulated assets.
Compatible with SAP S/4HANA, iMRO/4 brings together over 15 years of investment from HCLTech, SAP and our customers. Adopted by many of the world’s leading corporations, it has over 80,000 licensed users across 30 customers in the transportation, utilities, hi-tech, energy and aerospace and defense industries.
- Component repair: Extensive enhancements to the core SAP repair process ensuring a fully integrated solution
- Complex assets: Dedicated transactions for the efficient maintenance of complex hierarchical components
- Aircraft maintenance: Internal and third-party aircraft maintenance are fully supported with a wide range of user-centric industry functionality
- Fleet maintenance: The management of highly complex and regulated maintenance programs and asset configuration
- Line maintenance: Specialist functionality to merge asset maintenance with operating schedules
- Pooling and component exchange: Integrated end-to-end support for component pooling and exchange program
- Maintenance of customer and internal assets
- Maintenance operations insights and progress management
- Complex maintenance quotation creation
- Maintenance event induction
- Graphical maintenance planning
- Maintenance execution
- Enhanced shop floor functions
- Labor clocking
- Material allocation and shortage reporting
- Maintenance requirement management
- Enhanced task list workbench
- Event management reporting
- Complex asset strip and inspection
- Fit-to-standard assessments
- Proof of concept trial installations
- Rapid templated implementation
- MRO business transformation
- Global template design and rollouts
Achieve Seamless, Cost-effective and Continuous MRO with iMRO/4
Our iMRO/4 products include the iMRO Digital Core, which adds extensive MRO functionality into the heart of SAP S/4HANA, and a range of iSAM products that provide world-class service and asset management capabilities addressing the specific business challenges of complex MRO.
When implemented together, they provide a comprehensive set of highly advanced and tightly integrated MRO capabilities.
iMRO/4 is certified by SAP SE for deployment on SAP S/4HANA Cloud, private edition via RISE with SAP.
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Improve Processes Across the Full Service and Asset Maintenance Lifecycle
iMRO/4 gives you the choice to implement end-to-end integrated processes or just the functionality you need. iSAM products can also be adopted alongside the iMRO Digital Core to provide a comprehensive set of MRO capabilities.
iMRO Digital Core
Deliver intelligent processes across your complex maintenance business with a wide range of user-centric workbenches, industry-specific functionality and high levels of transaction automation.
iSAM Maintenance Foundation
Gives comprehensive visibility of maintenance data for managing large, complex maintenance events, enabling maintenance technicians, planners and production managers to perform system updates.
iSAM Customer Management
Enables customer service engineers to harmonize maintenance and commercial data, convert complex maintenance packages into sales quotations, manage approvals and monitor and analyze sales margin.
iSAM Customer Management Maintenance Request
Create and manage new maintenance events, including asset and customer information. Requested work requirements can be uploaded against the maintenance request.
iSAM Maintenance Operations Planning
Enables maintenance and production planners to visualize and update the detailed work schedule for large complex maintenance events, where a combination of project planning and maintenance objects are combined to define the maintenance event.
iSAM Maintenance Operations Insights
A comprehensive suite of embedded analytics helps production managers ensure on-time completion of large complex maintenance events and ensuring there is no unplanned disruption to business activities.
iSAM Maintenance Operations Mobile Cards
Supports the maintenance technician by removing process bottlenecks, ensuring real-time data capture and increasing spanner time. Delivers key system functions directly to mobile device.
iSAM Maintenance Scheduling Forecast
Provides a simplified means for sales professionals and operations planners to jointly forecast sales demand against operational capacity by way of forecast plans which can be fully integrated with the core SAP S/4HANA maintenance planning processes.
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Frequently Asked Questions about SAP iMRO
SAP iMRO is an advanced solution for maintenance, repair and overhaul (MRO) of complex assets, built on SAP’s enterprise platforms. At HCLTech, we use SAP iMRO to help clients streamline asset management, maximize uptime and meet regulatory requirements—especially for industries with high-value and mission-critical equipment.
Yes, iMRO/4 is SAP-certified for SAP S/4HANA Cloud, private edition via RISE with SAP. HCLTech ensures seamless integration and compliance with SAP standards, allowing clients to confidently deploy advanced MRO capabilities on their S/4HANA platforms for robust, future-ready asset management.
iMRO/4 enhances asset utilization by automating maintenance workflows, providing real-time insights and optimizing scheduling. HCLTech empowers clients to reduce downtime, proactively manage maintenance needs and extend asset lifecycles, ensuring their high-value equipment delivers maximum operational value with minimal disruption.
iMRO/4 is designed to meet the stringent requirements of regulated industries, including aerospace, defense and utilities. HCLTech provides traceability, compliance management and audit-ready processes, helping clients adhere to industry standards while maintaining operational excellence and minimizing regulatory risk.
Our iSAM tools—such as Maintenance Foundation, Customer Management, Operations Planning, Insights, Mobile Cards and Scheduling Forecast—enhance iMRO Digital Core by delivering user-centric workbenches, embedded analytics, mobile support and commercial management. HCLTech equips clients with powerful, integrated solutions for end-to-end asset management.
HCLTech’s iMRO/4 adds specialized functionality to SAP MRO, enabling deeper integration and automation for complex asset maintenance. We deliver industry-specific tools for component repair, aircraft and fleet maintenance, graphical planning and real-time analytics, helping clients optimize processes and drive greater asset performance within SAP S/4HANA environments.
SAP iMRO solutions are widely adopted by transportation, utilities, hi-tech, energy and aerospace and defense industries. At HCLTech, we serve clients who require rigorous asset maintenance, regulatory compliance and operational resilience, supporting over 80,000 licensed users across 30 global organizations in these sectors.
SAP Intelligent Asset Management (iAM) delivers predictive maintenance, analytics and asset health monitoring. At HCLTech, we integrate iAM with iMRO/4 to provide clients with actionable insights, enabling smarter decisions, improved reliability and data-driven strategies for maintaining and optimizing complex assets.
Absolutely. iMRO/4 seamlessly integrates with SAP Enterprise Asset Management (EAM) modules. HCLTech enables clients to leverage existing EAM investments while adding advanced MRO capabilities, ensuring a unified, scalable platform for managing both routine and complex maintenance activities.
HCLTech delivers SAP MRO projects through fit-to-standard assessments, proof of concept installations, rapid templated implementations and global rollouts. We combine deep industry expertise with proven methodologies to ensure clients achieve transformation, compliance and sustainable value from their SAP MRO solutions.