iMRO and iSAM products are HCL’s industry add-on to SAP for Maintenance, Repair, and Overhaul (MRO). It is a family of products that extends SAP ERP (Enterprise Resource Planning), EAM (Enterprise Asset Management), and iAM (Intelligent Asset Management) capabilities and enhances asset utilization for any organization maintaining complex, high value, and regulated assets. iMRO and iSAM can be used by transportation, utilities, hi-tech, energy, and aerospace and defense industries.
The current SAP S/4HANA compatible product brings together over 15 years of investment from our EAM team, SAP experts, and critically our customers. The iMRO family of products has already been adopted by many of the world’s leading corporations, with over 80,000 licensed users across 30 customers.
iMRO/4 is a family of products brought together to solve the specific business challenges of directly enhancing and integrating with the SAP S/4HANA EAM solutions. When implemented together, they provide a comprehensive set of highly advanced and tightly integrated MRO capabilities. iMRO/4 includes the iMRO digital core and a range of iSAM products.
iSAM products harness the latest SAP technologies to provide world class intelligent Service and Asset Management capabilities supporting the specific business challenges of Complex MRO
HCL iMRO Digital Core is the central pillar of the iMRO/4 product family, adding extensive functionality to the heart of your SAP S/4HANA ERP system. It provides a wide range of user-centric workbenches, industry-specific functionality, and high levels of transaction automation, enabling you to deliver intelligent processes across your complex maintenance business.
HCL iSAM Maintenance Foundation provides comprehensive visibility of all critical maintenance data for managing large complex maintenance events. The apps enable maintenance technicians, planners, and production managers to perform system updates.
HCL iSAM Customer Management is a suite of applications to enable customer service engineers to harmonize maintenance and commercial data, review and convert large complex maintenance packages into one or more sales quotations, manage their approval flows, and monitor and analyze sales margin.
HCL iSAM Maintenance Operations Insights provides a comprehensive suite of embedded analytics to help production managers ensure on-time completion of large complex maintenance events, enabling assets to be returned to service and ensuring there is no unplanned disruption to business activities.
HCL iSAM Maintenance Operations Planning enables maintenance and production planners to visualize and update the detailed work schedule for large complex maintenance events where a combination of project planning and maintenance objects are combined to define the maintenance event.
HCL iSAM Customer Management Maintenance Request enables a new maintenance event to be created and managed including asset and customer information. The requested work requirements can be uploaded against the maintenance request.
HCL iSAM Maintenance Operations Mobile Cards are designed to support the maintenance technician, removing process bottlenecks, ensuring real-time data capture, and increasing spanner time. Key system functions are delivered directly to the maintenance technician’s mobile device.