Enterprise Asset Management iMRO

Overview

iMRO and iSAM products are HCLTech’s industry add-on to SAP for Maintenance, Repair, and Overhaul (MRO). It is a family of products that extends SAP ERP (Enterprise Resource Planning), EAM (Enterprise Asset Management), and iAM (Intelligent Asset Management) capabilities and enhances asset utilization for any organization maintaining complex, high value, and regulated assets. iMRO and iSAM can be used by transportation, utilities, hi-tech, energy, and aerospace and defense industries.

The current SAP S/4HANA compatible product brings together over 15 years of investment from our EAM team, SAP experts, and critically our customers. The iMRO family of products has already been adopted by many of the world’s leading corporations, with over 80,000 licensed users across 30 customers.

iMRO/4

iMRO/4 is a family of products brought together to solve the specific business challenges of directly enhancing and integrating with the SAP S/4HANA EAM solutions. When implemented together, they provide a comprehensive set of highly advanced and tightly integrated MRO capabilities. iMRO/4 includes the iMRO digital core and a range of iSAM products.

iSAM products harness the latest SAP technologies to provide world class intelligent Service and Asset Management capabilities supporting the specific business challenges of Complex MRO

Product Details

iMRO Digital Core

is the central pillar of the iMRO/4 product family, adding extensive functionality to the heart of your SAP S/4HANA ERP system. It provides a wide range of user-centric workbenches, industry-specific functionality, and high levels of transaction automation, enabling you to deliver intelligent processes across your complex maintenance business.

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iSAM Maintenance Foundation

provides comprehensive visibility of all critical maintenance data for managing large complex maintenance events. The apps enable maintenance technicians, planners, and production managers to perform system updates.

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iSAM Customer Management

is a suite of applications to enable customer service engineers to harmonize maintenance and commercial data, review and convert large complex maintenance packages into one or more sales quotations, manage their approval flows, and monitor and analyze sales margin.

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iSAM Maintenance Operations Insights

provides a comprehensive suite of embedded analytics to help production managers ensure on-time completion of large complex maintenance events, enabling assets to be returned to service and ensuring there is no unplanned disruption to business activities.

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iSAM Maintenance Operations Planning

enables maintenance and production planners to visualize and update the detailed work schedule for large complex maintenance events where a combination of project planning and maintenance objects are combined to define the maintenance event.

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iSAM Customer Management Maintenance Request

enables a new maintenance event to be created and managed including asset and customer information. The requested work requirements can be uploaded against the maintenance request.

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iSAM Maintenance Operations Mobile Cards

are designed to support the maintenance technician, removing process bottlenecks, ensuring real-time data capture, and increasing spanner time. Key system functions are delivered directly to the maintenance technician’s mobile device.

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*The products are available on the SAP Store

iMRO Offerings

Processes

Component repair: Extensive enhancements to the core SAP repair process ensuring a fully integrated solution
Complex assets: Dedicated transactions for the efficient maintenance of complex hierarchical components
Aircraft maintenance: Internal and third-party aircraft maintenance are fully supported with a wide range of user-centric industry functionality
Fleet maintenance: The management of highly complex and regulated maintenance programs and asset configuration
Line maintenance: Specialist functionality to merge asset maintenance with operating schedules
Pooling and component exchange: Integrated end-to-end support for component pooling and exchange program
Maintenance of customer and internal assets