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Enterprise Asset Management iMRO

Overview

iMRO and iSAM products are HCL’s industry add-on to SAP for Maintenance, Repair, and Overhaul (MRO). It is a family of products that extends SAP ERP (Enterprise Resource Planning), EAM (Enterprise Asset Management), and iAM (Intelligent Asset Management) capabilities and enhances asset utilization for any organization maintaining complex, high value, and regulated assets. iMRO and iSAM can be used by transportation, utilities, hi-tech, energy, and aerospace and defense industries.

The current SAP S/4HANA compatible product brings together over 15 years of investment from our EAM team, SAP experts, and critically our customers. The iMRO family of products has already been adopted by many of the world’s leading corporations, with over 80,000 licensed users across 30 customers.

iMRO/4

iMRO/4 is a family of products brought together to solve the specific business challenges of directly enhancing and integrating with the SAP S/4HANA EAM solutions. When implemented together, they provide a comprehensive set of highly advanced and tightly integrated MRO capabilities. iMRO/4 includes the iMRO digital core and a range of iSAM products.

iSAM products harness the latest SAP technologies to provide world class intelligent Service and Asset Management capabilities supporting the specific business challenges of Complex MRO

ERS

Product Details

Solutions

HCL iMRO Digital Core is the central pillar of the iMRO/4 product family, adding extensive functionality to the heart of your SAP S/4HANA ERP system. It provides a wide range of user-centric workbenches, industry-specific functionality, and high levels of transaction automation, enabling you to deliver intelligent processes across your complex maintenance business.

HCL iSAM Maintenance Foundation provides comprehensive visibility of all critical maintenance data for managing large complex maintenance events. The apps enable maintenance technicians, planners, and production managers to perform system updates.

HCL iSAM Customer Management is a suite of applications to enable customer service engineers to harmonize maintenance and commercial data, review and convert large complex maintenance packages into one or more sales quotations, manage their approval flows, and monitor and analyze sales margin.

HCL iSAM Maintenance Operations Insights provides a comprehensive suite of embedded analytics to help production managers ensure on-time completion of large complex maintenance events, enabling assets to be returned to service and ensuring there is no unplanned disruption to business activities.

HCL iSAM Maintenance Operations Planning enables maintenance and production planners to visualize and update the detailed work schedule for large complex maintenance events where a combination of project planning and maintenance objects are combined to define the maintenance event.

HCL iSAM Customer Management Maintenance Request enables a new maintenance event to be created and managed including asset and customer information. The requested work requirements can be uploaded against the maintenance request.

HCL iSAM Maintenance Operations Mobile Cards are designed to support the maintenance technician, removing process bottlenecks, ensuring real-time data capture, and increasing spanner time. Key system functions are delivered directly to the maintenance technician’s mobile device.

iMRO Offerings

SAP SAP

Processes

  • Component repair: Extensive enhancements to the core SAP repair process ensuring a fully integrated solution
  • Complex assets: Dedicated transactions for the efficient maintenance of complex hierarchical components
  • Aircraft maintenance: Internal and third-party aircraft maintenance are fully supported with a wide range of user-centric industry functionality
  • Fleet maintenance: The management of highly complex and regulated maintenance programs and asset configuration
  • Line maintenance: Specialist functionality to merge asset maintenance with operating schedules
  • Pooling and component exchange: Integrated end-to-end support for component pooling and exchange program
  • Maintenance of customer and internal assets
SAP SAP

Functionality

  • Maintenance operations insights and progress management
  • Complex maintenance quotation creation
  • Maintenance event induction
  • Graphical maintenance planning
  • Maintenance execution
  • Enhanced shop floor functions
  • Labor clocking
  • Material allocation and shortage reporting
  • Maintenance requirement management
  • Enhanced task list workbench
  • Event management reporting
  • Complex asset strip and inspection
SAP SAP

Implementations

  • Fit-to-standard assessments
  • Proof of concept trial installations
  • Rapid templated implementation
  • MRO business transformation
  • Global template design and rollouts

Resources

Featured Solution Brief

Featured Solution Brief

iSAM Maintenance Foundation

Featured Solution Brief

Featured Solution Brief

iSAM Customer Management

Featured Solution Brief

Featured Solution Brief

iSAM Maintenance Operations Mobile Cards

Featured Solution Brief

Featured Solution Brief

iSAM Maintenance Operations Insights

Featured Solution Brief

Featured Solution Brief

iSAM CM Maintenance Request

Featured Solution Brief

Featured Solution Brief

iSAM Maintenance Operations Planning

Featured Solution Brief

Featured Solution Brief

iMRO/4

Featured Video

Featured Video

Our complex maintenance add-on for SAP S/4HANA

Featured Success Story

Featured Success Story

Complex asset maintenance with iMRO