HCL defines a multi-channel strategy and e-commerce implementation roadmap for a leading departmental store chain

The customer is a leading chain of departmental stores with 301 stores under four  brands. The global retailer wanted to expand its e-commerce and enable multi-channel operations. It was on a lookout for a partner who could help:

• Choose the best e-commerce platform that could meet their current and future business needs

• Evaluate the e-commerce packages and guide on build vs. buy decisions

• Define a strategy and implementation roadmap for multi-channel enablement

They chose HCL Technologies for its proven expertise in e-commerce and multi-channel.

Leveraging HCL’s expertise and proven solutions, the retailer could resolve its long-standing supply chain performance and visibility issues.