Research shows that 83% of businesses plan to leverage process mining to foster process optimization through the adoption of relevant technology. This is hardly a surprise given the numerous direct benefit process optimization can have on businesses in terms of business optimization. This encompasses key value adds such as informed decision making, standardization, performance management, cost reduction, improved customer experience, and enhanced compliance and resilience.
Trends in enterprise technology often talk about process mining and intelligent automation as a source of process optimization. However, there are clear lines of difference in terms of workflow and the result. Businesses striving to leap ahead in their innovation journey need to understand these differences and make informed choices to foster effective process optimization. And this begins with an understanding of both technologies.