The eCommerce industry has seen massive growth since its start, and it’s changing the way we live, shop, and do business. The COVID-19 pandemic has further accelerated its growth all over the world. All this buzz around eCommerce has encouraged both online and online retailers to step up and create their online strategy to provide customers with better shopping experiences and meet their changing expectations. From what used to be about setting up an online store with basic functionalities, eCommerce is now focused on matching the shopping experience you offer in the store.

This paper discusses the various challenges and trends that we see for IT in the eCommerce space and will deep dive into how HCLTech and MuleSoft, through API-led Connectivity initiatives, can contribute to various eCommerce enterprises to offer an enhanced and omnichannel experience to various customers. We will also see how MuleSoft brings together integration, APIs, and automation all on one leading unified platform. MuleSoft RPA (Robotic Process Automation) enables complete end-to-end business automation. Customers now can bring together best-in-class integration, API management, and RPA capabilities with hyper-scale resilience, universal governance, end-to-end security, and reuse-at-scale to make the composable business possible.