McKinsey suggests that 83% Telcos are currently on digital transformation journey, with the remainder having arrived at their destination (10%) or not yet departed (7%). Customers, channels, content and competitors are all becoming digital, resulting in a whole new ecosystem of value. The digital transformation journey is so fundamental that it requires changing the DNA of every communications service provider.
According to McKinsey, a staggering 70% of digital transformations fail. Many companies have endeavored on digital transformations, only to hit roadblocks. The primary reason: Absence of an accurate digital transformation maturity assessment strategy resulting in unsuccessful efforts to scale digital innovations beyond early pilot work.