Impact of Covid-19 on Consumer Commerce - D2C Solutions | Customer Experience | HCLTech

Impact of Covid-19 on Consumer Commerce

The ongoing wave of disruptions triggered by the Global Pandemic imperates a fresh look at how eCommerce ecosystem is structured and managed within Enterprises, how eCommerce services can be developed, deployed and supported in a fast paced manner and also how they are delivered to the consumers. The challenges are real for all - be it online sellers, multi-channel retailers, brick & mortar store operators or manufacturers. The white paper explores some of the challenges faced by the Consumer Commerce industry and possible ways, that technology & solution providers like HCLTech can enable, to help ride this existential crisis and emerge with the right solutions to make the most of the opportunities presented by the new normal..

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