UX and the Business of Telecom
The objective of the whitepaper is to emphasis on the importance of user experience in the business of telecom. It projects the perspective of the business leaders across the global telecommunication industry on customer experience management. It also sheds light on the day to day processes involved in the industry and the major challenges faced by the operators. Case studies of major telecom operators are discussed where the influence of user experience have created a big impact on the business.