Digital Transformation starts to integrate that insight from the data into applications to serve customers better or enable internal processes. Following are benefits through technology interventions:

• Providing unified customer experience on multiple channels
• Enhancing existing applications for ubiquitous access to information from various devices such as mobile, tablet and kiosks
• Adding capabilities to integrate data decisions to improve customer experience
• Adding these capabilities to applications to improve internal processes and employee experience
• Adding social elements to existing application to enhance collaboration among employees
• Supporting platforms for decentralized innovation on applications
• Being ready for next wave of technology like Internet of Things and 3D printing