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HCL Next Generation Contact Center has evolved in the last few years to engagement center. A self-aware customer’s needs are changing the quality of customer experience (CX) with the use of Artificial Intelligence (AI), Machine Learning (ML) and Internet of Things (IoT). HCL uses collaborative approach that enables digital customer experience where communication between the company and customer is unified.
Read the whitepaper to know more on how HCL’s new deployments models are being used with omni-channel support like bots, analytics, automation and workflow technology which enhances its flexibility in the long run.
The whitepaper talks about charting out the customer Journey from Discovery, Evaluation, Purchase, Post Sales to End of Life with the help of Cognitive abilities of the bot.
Download the Whitepaper to understand more about the ‘HCL Engagement Center’.