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Customized sales enablement strategy drives modern-day sales
24

Apr 13, 2021

Customized sales enablement strategy drives modern-day sales

Katja Kalwak Global Lead - Sales Enablement, DPO

Today’s buyers are a different breed from what their predecessors were just a decade ago. Social media, cloud, general mobility, and Business Intelligence (BI) continually impact buyer behavior. Many of today’s buyers have grown up in the digital...
Building a value-oriented infrastructure to do business post-2020
164

Apr 05, 2021

Building a value-oriented infrastructure to do business post-2020

Ludovic MALLEZ Senior Sales Director, France, HCL Technologies

While IT infrastructure remains one of the most critical elements of doing business in the digital age, the ongoing pandemic has only amplified the urgency to change business priorities by placing IT expense optimization at the top of the list. Read...
Technical support
45

Mar 24, 2021

Rethinking the technical support ecosystem while enhancing CX

Rahul Poddar Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

The global pandemic has forced enterprises to rethink their operations. Managing a remote workforce meant managing a decentralized enterprise customer and technical support function amidst Customer Experience Management (CXM) challenges. This...
Look up! The sky is the limit
142

Mar 05, 2021

Look up! The sky is the limit

Srimathi Shivashankar Corporate Vice President and Program Director, New Vistas

‘[U]ne voûte de cristal impénétrable’ meaning ‘an impenetrable crystal vault’ was coined by George Sand, a female French author. She expressed this phrase in the 1830s while describing a heroine’s agony on feeling her wings collapse and forming a ‘...
The Future of Work
118
As per the findings of the research conducted by HCL in collaboration with the University of St Gallen, the article highlights the factors that are shaping the skill-profile of future-ready workforce in financial services.
Carving a Future for Remote WorkSpaces
105

Dec 24, 2020

Carving a Future for Remote Workspaces

Sayantan Saha Product Manager - Digital Workplace Business

The global pandemic caused by the novel coronavirus has disrupted lives on an unprecedented scale. The virus has affected the lives of millions and wreaked havoc in the business landscape as well. As a result, production is at a historical low and...
Working from Home
93

Dec 24, 2020

Has Working from Home Gotten Easier?

Jonathan Hawkes Client Delivery Consultant

In this witty blog, Johnathan Hawkes, Client Delivery Consultant, Workplace Experience Consulting, HCL Technologies, ponders on the question of whether working from home has become easier to deal with for all of us. Drawing from his personal...
Empowering French Enterprises
380
France has aspired to become a "digital republic" and has invested heavily in digital innovation. The French government has supported its digital champions and provides the necessary infrastructure for hyper-innovation. French companies, are now,...
Balanced Leadership
642

Oct 13, 2020

3C + 3H = Balanced Leadership

Srimathi Shivashankar Corporate Vice President and Program Director, New Vistas

HCL’s propensity to respond to any situation with courage is recognized by peers, leaders, and industry analysts. Irrespective of this external climate propagated by our peers, other leaders, and industry analysts, it is our organization’s internal...
Building a value-oriented infrastructure to do business post-2020
164

Apr 05, 2021

Building a value-oriented infrastructure to do business post-2020

Ludovic MALLEZ Senior Sales Director, France, HCL Technologies

While IT infrastructure remains one of the most critical elements of doing business in the digital age, the ongoing pandemic has only amplified the urgency to change business priorities by placing IT expense optimization at the top of the list. Read...
Working from Home
433
The COVID-19 pandemic has been raging around the world for months now and has affected all walks of life. After the initial fear and trepidation, people are now learning to live with the virus. They are changing their lifestyles and behaviors to...
Embracing Diversity and Inclusion for Organizational Success
743

Oct 07, 2020

Embracing Diversity and Inclusion for Organizational Success

Andy Packham SVP & Chief Architect, HCL Microsoft Business Unit

'Embracing Diversity and Inclusion for Organizational Success' is a point of view by Andy Packham, Senior Vice President and Global Head of the HCL Microsoft Business Unit. He has recently been recognized for his contribution to HCL's Women...
480
Enterprises now have access to cutting-edge tools and technologies that can help them execute this approach effectively and have complete clarity on their own operations. Key technologies such as the Internet of Things (IoT), machine learning,...
Collaboration and remote working
1,591

May 11, 2020

Collaboration and remote working in the new normal

Ravee Gokulgaandhi Principal Architect, HCL Google Ecosystem Business Unit

In this blog, Sanjay talks about how HCL and Google Cloud can help organisations foster collaboration, retain productivity and deliver an equitable experience in these unprecedented times and beyond.
Remote Working Challenges
708

May 15, 2020

Remote Working Challenges and How to Overcome Them

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

Organizations are viewing the work from home (WFH) model as the best business continuity plan during a global pandemic. However, remote working isn’t a new concept. It has been used by enterprises before to give their employees a flexible and...
By and For the Employees
2,034
One of the latest trends that has caught the world’s attention and caused an unprecedented transformation in all walks of life is Social Media.
Rendezvous
523
Rendezvous, an in-house product of HCL, lies at the center stage of a re-imagined operating model to manage UC infrastructure. Rendezvous turns a conventional operating model into an AIOps-driven model with the help of its four major pillars:...
Empowering your commitment to workforce during COVID-19
206

Jul 07, 2020

Empowering your commitment to workforce during COVID-19: An HR Perspective

Anandita Chauhan Vice President & Head of HR, Digital Process Operations

The COVID-19 pandemic has rapidly become the largest crisis of the current generation, second perhaps only to climate change. Spread across 174 nations, the pandemic has led to world-changing consequences, disrupting every aspect of our lives,...

New Direct Capability- IATA initiative
Hrishikesh - Manager | January 13, 2016
564 Views

All global airlines are trying to increase their ancillary revenue in a variety of ways.  Traditionally the majority of the ancillary revenue was generated as change or cancel fees, baggage charges, etc. For generating additional revenue and with a desire to provide better service to its customers, airlines around the world are creating more personalised service offers at a variety of price points to suit different customer profiles.


Digitalisation - Figurative & Quantifiable Dimensions
Arpan Chatterjee - Sales Director - Travel, Transportation and Logistics | December 16, 2015
277 Views

At the cost of repeating myself… ‘What exactly is Digitalisation?’ This certainly seems to be the talk of the town, but is this buzzword a new concept or once again, a fundamental and radical idea, but in a new package? Secondly, assuming for a moment that this is important for today’s business, how does Digitalisation impact the Travel, Transport, Logistics and Hospitality business?


Sourcing Advisor Relations – best practice
Edward Gardner - Associate Vice President, Influencer Relations | February 5, 2015
1133 Views

Sourcing Advisors represent a growing industry of market influencers that are transforming the outsourcing markets across the world. These firms (and independent individuals) are involved in the majority of large and complex ITO and BPO deals, providing a range of services to clients from developing sourcing strategies and target operating models, to running provider selection processes and contract negotiations through to managing transformation, governance programs and deal restructuring.