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Unified Inbox – Unifying Access to Next-Generation Communications
164

Unified Inbox – Unifying Access to Next-Generation Communications

Next-gen communication providers are growing by the day.Understand why unification of the process of dispatch and receipt of communication is important.

Amit kumar Agarwala - General Manager
Experience as a service

Apr 24, 2018

Experience as a service: Right way to consume digital workplace in 21st Century

Rakshit Ghura - Associate Vice President & Global Practice Head – Next Generation Workplace Services
Associate Vice President & Global Practice Head
 In the 21st Century, the only asset enterprises should keep on their books, acquire, maintain and train over life is the “Employee”.
The most significant source of competitive advantage will be the workforce's ability to creatively exploit...
409
framework

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 3: Reimagine Customer Experience

Amitava Sengupta - Practice Head, CS & LSH
Practice Head, CS & LSH
 In today’s technologically disruptive world, it isn’t enough to simply provide an amazing product. Customers want more. They demand experiences that engage and amaze them. This shift in consumer expectations has already impacted business culture and...
124
Framework

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 2: ReThink Products and Services

Amitava Sengupta - Practice Head, CS & LSH
Practice Head, CS & LSH
 In our first post we discussed the hurdles enterprises face in their efforts to address changing customer expectations and evolving technological paradigms. We introduced the 3R Approach to Digitization and how its three dimensions - Rethinking...
78

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 4: ReEngineer the Value Chain

Amitava Sengupta - Practice Head, CS & LSH
Practice Head, CS & LSH
 Enterprises now have access to cutting-edge tools and technologies that can help them execute this approach effectively and have complete clarity on their own operations. Key technologies such as the Internet of Things (IoT), machine learning,...
112
When the digital

Nov 30, 2017

When the digital wave met the Volvo Ocean Race

Nick Bice - Chief Technical Development Officer, Volvo Ocean Race
Chief Technical Development Officer, Volvo Ocean Race
 With the 21st century advancements in technology, there disruption across all sports even sailing. While boats do not change drastically in the first look, internally the technology all around the boats and in the boats is taking sailing ahead in...
787
Volvo Ocean Race

Oct 13, 2017

What does it take to win the Volvo Ocean Race? Teamwork.

Mark Turner - Ex-CEO, Volvo Ocean Race
Ex-CEO, Volvo Ocean Race
 Character and ability to collaborate are more crucial than mere skill sets, whether in business or in Sailing. More so when we look at races or projects like the of Volvo Ocean Race, wherein everyone is in for consistent delivery with hard deadlines...
1,362
Digital Thinking

Mar 21, 2017

Digital Thinking for Communications & Collaboration

Julian Frank - Senior Solutions Architect and Deputy GM – GPTO-IT Architecture Services
 Enterprises must shift from a ‘specification-based’ design philosophy, aligning IT initiatives with business goals. The future of ‘Digital’ comprises tech-augmented services and flexible, vendor driven models – powering a XaaS-based digital economy.
630
optimization

Feb 14, 2017

Optimizing Multi-Channel Marketing: A Data-Centric Approach

Paresh Vankar - Global Head of Marketing - Financial Services
Global Head Of Marketing
 The emergence of mobile technology has led to customer-centric multi-channel marketing. With soaring customer expectations, enterprises are striving to deliver personalized campaigns by harnessing the power of data. However, most are unable to...
359
New Direct Capability- IATA initiative

Jan 13, 2016

New Direct Capability- IATA initiative

Hrishikesh - Manager
Manager
 All global airlines are trying to increase their ancillary revenue in a variety of ways.  Traditionally the majority of the ancillary revenue was generated as change or cancel fees, baggage charges, etc.
419

Pages

Setting-Up-Knowledge-Management-Portal

Sep 16, 2014

Setting Up Knowledge Management Portal

Shantanu Baruah - Vice President
Vice President
 It is often very difficult to comprehend what knowledge means to an individual, professional, or an enterprise. The relevancy and authenticity of information is defined by the practical usage of the content in contextual paradigms.
1,565
Experience as a service

Apr 24, 2018

Experience as a service: Right way to consume digital workplace in 21st Century

Rakshit Ghura - Associate Vice President & Global Practice Head – Next Generation Workplace Services
Associate Vice President & Global Practice Head
 In the 21st Century, the only asset enterprises should keep on their books, acquire, maintain and train over life is the “Employee”.
The most significant source of competitive advantage will be the workforce's ability to creatively exploit...
409
Framework

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 2: ReThink Products and Services

Amitava Sengupta - Practice Head, CS & LSH
Practice Head, CS & LSH
 In our first post we discussed the hurdles enterprises face in their efforts to address changing customer expectations and evolving technological paradigms. We introduced the 3R Approach to Digitization and how its three dimensions - Rethinking...
78
framework

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 3: Reimagine Customer Experience

Amitava Sengupta - Practice Head, CS & LSH
Practice Head, CS & LSH
 In today’s technologically disruptive world, it isn’t enough to simply provide an amazing product. Customers want more. They demand experiences that engage and amaze them. This shift in consumer expectations has already impacted business culture and...
124

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 4: ReEngineer the Value Chain

Amitava Sengupta - Practice Head, CS & LSH
Practice Head, CS & LSH
 Enterprises now have access to cutting-edge tools and technologies that can help them execute this approach effectively and have complete clarity on their own operations. Key technologies such as the Internet of Things (IoT), machine learning,...
112
Simplify Enterprise Functions… Be a Transparent Enterprise!

Aug 08, 2013

Simplify Enterprise Functions… Be a Transparent Enterprise!

Amit Gupta - SVP & Global GTM Head for HCL DRYiCE
SVP & Global GTM Head for HCL DRYiCE
 With the clouds of economic uncertainty clearing slowly, the Travel, Transportation, Hospitality and Logistics industries are gearing up to meet the challenges and opportunities of a new emerging ecosystem. The rules of the game have...
265
Digital Thinking

Mar 21, 2017

Digital Thinking for Communications & Collaboration

Julian Frank - Senior Solutions Architect and Deputy GM – GPTO-IT Architecture Services
 Enterprises must shift from a ‘specification-based’ design philosophy, aligning IT initiatives with business goals. The future of ‘Digital’ comprises tech-augmented services and flexible, vendor driven models – powering a XaaS-based digital economy.
630
Knowledge Management Processes & Services

Apr 01, 2014

Knowledge Management: Is it delivering the Value?

Navin Saini - Project Manager
Project Manager
 Knowledge Management is one of the highly used (or abused) processes in the organizations today. All the organizations have some form of knowledge management implemented to capture the knowledge.
944
The-GOOD-Side-of-BYOD

Mar 04, 2013

The GOOD Side of BYOD

Subha Shrinivasan - Group Project Manager
Group Project Manager
 BYOD –  “Bring Your Own Device” – appears to be the latest trending technology that has captured the attention of consumers and IT organizations equally. This technology initially drove IT organizations into a big denial mode, owing to the...
179

Pages

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