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The penchant for digital media and entertainment is expected to further gain momentum as major studios make more content available direct-to-consumer (DTC) through streaming services. Diversifying subscription services has become a priority—so has…

Oct 25, 2021

Reinvent GBS: Through the redefined cloud


Sameer Ahluwalia, Vice President, Global lead – Growth Practices and Capabilities, DPO

The COVID-19 crisis has accelerated the transition from monolithic architectures to integrated operations, which combines different business-aligned support functions to create a single operating model. Integrated operations can empower real-time,…

Sep 27, 2021

Redefining the future of Lending Solutions


Kumar Alok Upadhyay, Market Lead, Digital Process Operations

The lending solutions industry is in the midst of a new awakening. Advanced technologies have given lenders the opportunity to improve efficiencies. Software tools, such as HCL’s EXACTOTM are integrating machine learning with automation to handle…
For lending solutions, hyperautomation offers major transformative potential, with many of the top insurance and banking brands already making serious investments. At the outset, this digital trend has already drastically reduced manual, resource-…

Jun 01, 2021

Holding Hands on the Cloud: Reimagining Healthcare in a Global Crisis


Andy Packham, Chief Architect & Senior Vice President, Microsoft Business Unit

Andy Packham, Senior Vice President and Chief Architect of the HCL Microsoft Business Unit, writes on the Microsoft Cloud for Healthcare and how it weaves into our larger cloud smart narrative.

May 25, 2021

Leveraging the Power of Cloud to Completely Transform Business Operations


Sameer Ahluwalia, Vice President, Global lead – Growth Practices and Capabilities, DPO

The COVID-19 outbreak and resulting economic crisis have upended how companies work and operate. The massive shift to work-from-home triggered multiple business challenges such as the need for better communication and data security tools, revamp of…

Apr 13, 2021

Customized sales enablement strategy drives modern-day sales


Katja Kalwak, Global Lead - Sales Enablement, DPO

Today’s buyers are a different breed from what their predecessors were just a decade ago. Social media, cloud, general mobility, and Business Intelligence (BI) continually impact buyer behavior. Many of today’s buyers have grown up in the digital…

Mar 24, 2021

Rethinking the technical support ecosystem while enhancing CX


Rahul Poddar, Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

The global pandemic has forced enterprises to rethink their operations. Managing a remote workforce meant managing a decentralized enterprise customer and technical support function amidst Customer Experience Management (CXM) challenges. This…

Dec 24, 2020

Carving a Future for Remote Workspaces


Sayantan Saha, Senior Product Manager

The global pandemic caused by the novel coronavirus has disrupted lives on an unprecedented scale. The virus has affected the lives of millions and wreaked havoc in the business landscape as well. As a result, production is at a historical low and…