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The penchant for digital media and entertainment is expected to further gain momentum as major studios make more content available direct-to-consumer (DTC) through streaming services. Diversifying subscription services has become a priority—so has…
Oct 25, 2021
The COVID-19 crisis has accelerated the transition from monolithic architectures to integrated operations, which combines different business-aligned support functions to create a single operating model. Integrated operations can empower real-time,…
Sep 27, 2021
The lending solutions industry is in the midst of a new awakening. Advanced technologies have given lenders the opportunity to improve efficiencies. Software tools, such as HCL’s EXACTOTM are integrating machine learning with automation to handle…
For lending solutions, hyperautomation offers major transformative potential, with many of the top insurance and banking brands already making serious investments. At the outset, this digital trend has already drastically reduced manual, resource-…
Andy Packham, Senior Vice President and Chief Architect of the HCL Microsoft Business Unit, writes on the Microsoft Cloud for Healthcare and how it weaves into our larger cloud smart narrative.
The COVID-19 outbreak and resulting economic crisis have upended how companies work and operate. The massive shift to work-from-home triggered multiple business challenges such as the need for better communication and data security tools, revamp of…
Today’s buyers are a different breed from what their predecessors were just a decade ago. Social media, cloud, general mobility, and Business Intelligence (BI) continually impact buyer behavior. Many of today’s buyers have grown up in the digital…
The global pandemic has forced enterprises to rethink their operations. Managing a remote workforce meant managing a decentralized enterprise customer and technical support function amidst Customer Experience Management (CXM) challenges. This…
Dec 24, 2020
The global pandemic caused by the novel coronavirus has disrupted lives on an unprecedented scale. The virus has affected the lives of millions and wreaked havoc in the business landscape as well. As a result, production is at a historical low and…
The COVID-19 pandemic has rapidly become the largest crisis of the current generation, second perhaps only to climate change. Spread across 174 nations, the pandemic has led to world-changing consequences, disrupting every aspect of our lives,…
As the outbreak of the deadly COVID-19 continues across countries, only an alternative strategy of collaboration can accelerate the rattled productivity and efficiency of the global workforce.
Apr 12, 2018
In today’s technologically disruptive world, it isn’t enough to simply provide an amazing product. Customers want more. They demand experiences that engage and amaze them. This shift in consumer expectations has already impacted business culture and…
Sep 27, 2021
The lending solutions industry is in the midst of a new awakening. Advanced technologies have given lenders the opportunity to improve efficiencies. Software tools, such as HCL’s EXACTOTM are integrating machine learning with automation to handle…
Rendezvous, an in-house product of HCL, lies at the center stage of a re-imagined operating model to manage UC infrastructure. Rendezvous turns a conventional operating model into an AIOps-driven model with the help of its four major pillars:…
Meetings and discussions are integral to operations and organizational decision making. However, they are also time-consuming, fragmented, and cumbersome in a fast-expanding paradigm.
The global pandemic has forced enterprises to rethink their operations. Managing a remote workforce meant managing a decentralized enterprise customer and technical support function amidst Customer Experience Management (CXM) challenges. This…
The COVID-19 outbreak and resulting economic crisis have upended how companies work and operate. The massive shift to work-from-home triggered multiple business challenges such as the need for better communication and data security tools, revamp of…
Dec 24, 2020
The global pandemic caused by the novel coronavirus has disrupted lives on an unprecedented scale. The virus has affected the lives of millions and wreaked havoc in the business landscape as well. As a result, production is at a historical low and…