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Holding Hands on the Cloud
161

Jun 22, 2021

Holding Hands on the Cloud: Reimagining Healthcare in a Global Crisis

Andy Packham SVP & Chief Architect, HCL Microsoft Business Unit

Andy Packham, Senior Vice President and Chief Architect of the HCL Microsoft Business Unit, writes on the Microsoft Cloud for Healthcare and how it weaves into our larger cloud smart narrative.
Into the Future, Together
36
The COVID-19 pandemic has taught us quite a few lessons. For me, there have been two major takeaways. The first is the fact that the pandemic has shown us how much of our freedom and time we take for granted, and how easily it can be taken away by...
Leveraging the Power of Cloud to Completely Transform Business Operations
74

May 25, 2021

Leveraging the Power of Cloud to Completely Transform Business Operations

Sameer Ahluwalia Global Lead – Growth, Practices & Capabilities, DPO

The COVID-19 outbreak and resulting economic crisis have upended how companies work and operate. The massive shift to work-from-home triggered multiple business challenges such as the need for better communication and data security tools, revamp of...
Customized sales enablement strategy drives modern-day sales
79

Apr 13, 2021

Customized sales enablement strategy drives modern-day sales

Katja Kalwak Global Lead - Sales Enablement, DPO

Today’s buyers are a different breed from what their predecessors were just a decade ago. Social media, cloud, general mobility, and Business Intelligence (BI) continually impact buyer behavior. Many of today’s buyers have grown up in the digital...
Building a value-oriented infrastructure to do business post-2020
211

Apr 05, 2021

Building a value-oriented infrastructure to do business post-2020

Ludovic MALLEZ Senior Sales Director, France, HCL Technologies

While IT infrastructure remains one of the most critical elements of doing business in the digital age, the ongoing pandemic has only amplified the urgency to change business priorities by placing IT expense optimization at the top of the list. Read...
Technical support
101

Mar 24, 2021

Rethinking the technical support ecosystem while enhancing CX

Rahul Poddar Global Director - Customer Lifecycle Management, HCL Digital Process Operations (DPO)

The global pandemic has forced enterprises to rethink their operations. Managing a remote workforce meant managing a decentralized enterprise customer and technical support function amidst Customer Experience Management (CXM) challenges. This...
Look up! The sky is the limit
195

Mar 05, 2021

Look up! The sky is the limit

Srimathi Shivashankar Corporate Vice President and Program Director, New Vistas

‘[U]ne voûte de cristal impénétrable’ meaning ‘an impenetrable crystal vault’ was coined by George Sand, a female French author. She expressed this phrase in the 1830s while describing a heroine’s agony on feeling her wings collapse and forming a ‘...
The Future of Work
167
As per the findings of the research conducted by HCL in collaboration with the University of St Gallen, the article highlights the factors that are shaping the skill-profile of future-ready workforce in financial services.
Carving a Future for Remote WorkSpaces
134

Dec 24, 2020

Carving a Future for Remote Workspaces

Sayantan Saha Product Manager - Digital Workplace Business

The global pandemic caused by the novel coronavirus has disrupted lives on an unprecedented scale. The virus has affected the lives of millions and wreaked havoc in the business landscape as well. As a result, production is at a historical low and...
Embracing Diversity and Inclusion for Organizational Success
911

Oct 07, 2020

Embracing Diversity and Inclusion for Organizational Success

Andy Packham SVP & Chief Architect, HCL Microsoft Business Unit

'Embracing Diversity and Inclusion for Organizational Success' is a point of view by Andy Packham, Senior Vice President and Global Head of the HCL Microsoft Business Unit. He has recently been recognized for his contribution to HCL's Women...
Holding Hands on the Cloud
161

Jun 22, 2021

Holding Hands on the Cloud: Reimagining Healthcare in a Global Crisis

Andy Packham SVP & Chief Architect, HCL Microsoft Business Unit

Andy Packham, Senior Vice President and Chief Architect of the HCL Microsoft Business Unit, writes on the Microsoft Cloud for Healthcare and how it weaves into our larger cloud smart narrative.
Working from Home
599
The COVID-19 pandemic has been raging around the world for months now and has affected all walks of life. After the initial fear and trepidation, people are now learning to live with the virus. They are changing their lifestyles and behaviors to...
Experience as a service
1,998

Apr 24, 2018

Experience as a service: Right way to consume digital workplace in 21st Century

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

In the 21st Century, the only asset enterprises should keep on their books, acquire, maintain and train over life is the “Employee”.
The most significant source of competitive advantage will be the workforce's ability to creatively exploit...
CEM
512
Every aspect of a business stands to gain from the cloud. And CEM is the obvious next step to achieving radically improved productivity and cost-efficiency from cloud adoption.
By and For the Employees
2,123
One of the latest trends that has caught the world’s attention and caused an unprecedented transformation in all walks of life is Social Media.
Remote Working Challenges
789

May 15, 2020

Remote Working Challenges and How to Overcome Them

Rakshit Ghura Vice President & Global Head - Digital Workplace Services

Organizations are viewing the work from home (WFH) model as the best business continuity plan during a global pandemic. However, remote working isn’t a new concept. It has been used by enterprises before to give their employees a flexible and...
Rendezvous
606
Rendezvous, an in-house product of HCL, lies at the center stage of a re-imagined operating model to manage UC infrastructure. Rendezvous turns a conventional operating model into an AIOps-driven model with the help of its four major pillars:...
Collaboration and remote working
1,670

May 11, 2020

Collaboration and remote working in the new normal

Ravee Gokulgaandhi Principal Architect, HCL Google Ecosystem Business Unit

In this blog, Sanjay talks about how HCL and Google Cloud can help organisations foster collaboration, retain productivity and deliver an equitable experience in these unprecedented times and beyond.

New Direct Capability- IATA initiative
Hrishikesh - Manager | January 13, 2016
573 Views

All global airlines are trying to increase their ancillary revenue in a variety of ways.  Traditionally the majority of the ancillary revenue was generated as change or cancel fees, baggage charges, etc. For generating additional revenue and with a desire to provide better service to its customers, airlines around the world are creating more personalised service offers at a variety of price points to suit different customer profiles.


Arpan Chatterjee

Digitalisation - Figurative & Quantifiable Dimensions
Arpan Chatterjee - Sales Director - Travel, Transportation and Logistics | December 16, 2015
282 Views

At the cost of repeating myself… ‘What exactly is Digitalisation?’ This certainly seems to be the talk of the town, but is this buzzword a new concept or once again, a fundamental and radical idea, but in a new package? Secondly, assuming for a moment that this is important for today’s business, how does Digitalisation impact the Travel, Transport, Logistics and Hospitality business?


Sourcing Advisor Relations – best practice
Edward Gardner - Associate Vice President, Influencer Relations | February 5, 2015
1177 Views

Sourcing Advisors represent a growing industry of market influencers that are transforming the outsourcing markets across the world. These firms (and independent individuals) are involved in the majority of large and complex ITO and BPO deals, providing a range of services to clients from developing sourcing strategies and target operating models, to running provider selection processes and contract negotiations through to managing transformation, governance programs and deal restructuring.