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21st Century Enterprise | Next-Gen ITO
AS/400: Hackers envy

Apr 11, 2017

AS/400: Hackers envy, Admin’s pride

Ravinder Pal - General Manager & Global Head – IBM i (AS/400) Practice & Presales
Often mistaken for mainframes, AS/400 are not a mainframes, but actually a midrange system with a completely different architecture. Lets take a deeper look at AS/400.
422
The New Matchmaker in the 21st Century Enterprise

Apr 18, 2016

CIO/CTO: The New Matchmaker in the 21st Century Enterprise

Andrew Guzman - Vice President & CTO, Americas
Vice President & CTO - Americas
There’s been a digital storm brewing around us for a while now.
2,203
Cloud Native Adoption: Key Principles to Drive Your Strategy

Feb 02, 2016

Cloud Native Adoption: Key Principles to Drive Your Strategy

Kalyan Kumar B - Executive Vice President & CTO - IT Services
Executive Vice President & CTO - IT Services
In my previous blog, I briefly discussed about Cloud Native adoption strategies.  While it is great to know the fundamentals of the subject,
773
Native Cloud Enterprise

Dec 24, 2015

Cloud Native Enterprise Is For Real!

Kalyan Kumar B - Executive Vice President & CTO - IT Services
Executive Vice President & CTO - IT Services
Beyond all the hype around Cloud Native Enterprise,  real work in this area is being delivered and appreciated.
702
Focus on enterprise technology to lead your industry for a long time

Dec 24, 2015

Focus on enterprise technology to lead your industry for a long time

Kalyan Kumar B - Executive Vice President & CTO - IT Services
Executive Vice President & CTO - IT Services
A single technology spectrum will not align with your business. Start investing in a unified experience delivered through Enterprise Information Technology
546
User Experience Design

Dec 11, 2015

Service Design for User Experience: An Illustration

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
In my previous blog (click here to read my previous blog), I highlighted some of the key challenges of a 21st Centur
524
Enterprise Challenges - 21st Century Consumers

Nov 26, 2015

Challenges on the Road Towards 21st Century Enterprise

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog.
401
5_Stop-Enhanced-Automation

Sep 23, 2015

Stop! Enhanced Automation is the right way to go

Pravesh Gosain - Product Manager - BSM
Product Manager
Automation is inevitable for any progressive enterprise. It is changing the way one looks at business processes. We have clearly seen an adoption spree of newer, simpler, controlled, and efficient technologies in the recent past.
390
Customer Satisfaction

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
2,548

Pages

Customer Satisfaction

Sep 22, 2015

How Customer Satisfaction Scores (CSAT) Can Be Improved

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
We often come across appealing slogans around customer satisfaction and are motivated to put in a greater effort to figure out how to improve it. But we often miss the scientific factors behind customer satisfaction.
2,548
Cloud Native Adoption: Key Principles to Drive Your Strategy

Feb 02, 2016

Cloud Native Adoption: Key Principles to Drive Your Strategy

Kalyan Kumar B - Executive Vice President & CTO - IT Services
Executive Vice President & CTO - IT Services
In my previous blog, I briefly discussed about Cloud Native adoption strategies.  While it is great to know the fundamentals of the subject,
773
Native Cloud Enterprise

Dec 24, 2015

Cloud Native Enterprise Is For Real!

Kalyan Kumar B - Executive Vice President & CTO - IT Services
Executive Vice President & CTO - IT Services
Beyond all the hype around Cloud Native Enterprise,  real work in this area is being delivered and appreciated.
702
How End User Automation Addresses Business Needs

Sep 10, 2015

How End User Automation is Addressing Business Needs

Kriti Arora - Senior Manager
Senior Manager
The CIOs of the world are facing the pressure of running the show against the backdrop of reducing IT budgets. So much so, that CIOs need to rethink how IT infrastructure services are delivered.
530
AS/400: Hackers envy

Apr 11, 2017

AS/400: Hackers envy, Admin’s pride

Ravinder Pal - General Manager & Global Head – IBM i (AS/400) Practice & Presales
Often mistaken for mainframes, AS/400 are not a mainframes, but actually a midrange system with a completely different architecture. Lets take a deeper look at AS/400.
422
Enterprise Challenges - 21st Century Consumers

Nov 26, 2015

Challenges on the Road Towards 21st Century Enterprise

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
Lately in global forums, there has been an increase in interest on the topic of “21st Century Enterprise”. We have also seen a resounding response to our CEO Anant Gupta’s blog.
401
A holistic IT strategy to enable the sustainability of utilities

Mar 16, 2015

A holistic IT strategy to enable the sustainability of utilities

Sweta Chauhan - Associate Manager
Associate Manager
Power/electricity is one of the most critical infrastructure components affecting the economic growth of a country.  Not only does it affect our day to day lives as consumers, but it is an extremely crucial input for industries.
180
Apollo 13 Mission Failure - A Process Perspective

Sep 22, 2015

A process perspective on NASA's failed Apollo 13 Mission

Prafull Verma - Fellow & Practice Leader - Unified Services Management
Fellow & Practice Leader - Unified Services
This is about Apollo 13. A mission that is considered to be the most successful failure in the history of NASA.
295
How has technology has changed the users and businesses at the workplace?

Jul 31, 2015

How has technology changed the users and businesses at the workplace?

Kalyan Kumar B - Executive Vice President & CTO - IT Services
Executive Vice President & CTO - IT Services
Gone are the days when users were restricted from bringing their personal cameras and other devices to the office premises. Today, they bring all of these through their mobile phones!
176

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