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Technology | Product Engineering
Enabling the Cognitive in Product Support

Dec 26, 2017

Disruption – The key to building an AI first service line! “ – Enabling the Cognitive in Product Support”

Apoorv Iyer - Vice President , Engineering R&D Services
Vice President
The buzz words of automation, AI, RPA and others have been the mantra of all discussion forums, conferences, and even news channels! What is interesting to see is if you look at 5 of the top 8 companies by market cap in the world – Amazon, Alphabet...
151
Design Thinking

Nov 02, 2017

Design Thinking: Putting customer and customer experience at the core of product innovation

GH Rao - President - Engineering and R&D Services (ERS)
President - Engineering and R&D Services (ERS)
Successful companies are increasingly putting customers, not technology, at the heart of product design. It turns out that understanding what problems customers have and how a product can solve them is more important than simply incorporating new...
202
Elevator

Aug 11, 2017

Fully Automated Robotic Enterprise – Can it become a reality?

Badri Narayanan Rangarajan Mangadu - Delivery Head EMEA - Consumer & Commercial Industries
Delivery Head EMEA - Consumer & Commercial Industries
A completely automated enterprise calls for machine-led functions across the board: front office, production, and back end. Read how companies are harnessing the power of Artificial Intelligence for more than just repetitive tasks, and explore the...
394
Contextual Enquiry

Jul 31, 2017

Contextual Enquiry, Understanding users with Observation and enquiry

Chander Prakash Pandey - Manager - Creative Design,ERS-SDES
Manager - Creative Design,ERS-SDES
This blog talks about how contextual enquiry has impacted design thinking. Designers are now becoming more motivated to think strategically and holistically before starting any design. Designers are now looking to be a part of the initial research...
206
Blockchain

Jul 21, 2017

Will Blockchain Become the Cyber Security Linchpin for the Digital Future?

Sayani Ghosh - strategy consultant on ERS
strategy consultant
A McKinsey survey on risk-management maturity of large companies found that only a dismal 5% of them had matured capabilities in managing cybersecurity risks. Because of digital transformation, these companies are even more vulnerable. Blockchain...
900
Accessibility Engineering

Jul 21, 2017

Accessibility Engineering: The Road Ahead

Hardik Baweja - HCL ERS division as a Business Analyst
Business Analyst
Accessibility Engineering has a lot of myths around it due to which most companies tend to shy away from it. In this blog, we try to debunk these myths and show how accessibility makes complete business sense. Read this blog to know more.
183
Improving product support

Jul 21, 2017

Improving product support for telecom software through design thinking

Sachin Mudholkar - Senior Solutions Architect
Senior Solutions Architect
In Traditional Telecom Tech Product Support Model, customer complaints raised either by phone support lines or logging system or some other means are first analyzed by Enterprise Support Team. Adaptive software design and knowledge sharing can go a...
322
Accessibility

May 15, 2017

Accessibility Engineering: Bridging the Disability Divide through Technology

Bharath Kumar Gowda - Software Engineer
Accessibility focuses on reducing functional barriers for people with disabilities. It is critical to engineer solutions that facilitate access to information and communication. Digital technology and cognitive processing tools can be effectively...
203
Swarm Robotics

Mar 09, 2017

Swarm Robotics – The New Coordinated Multi-Robot Technology

Maheswara Poothireddy - Associate Technical Manager
Swarm robotics is a rapidly evolving multi-robot technology that draws inspiration from swarm intelligence found in nature. As compared to single robots or other multi-individual systems, swarm robotics offer scalability, stability, cost...
833

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Workload Scheduler

Mar 09, 2017

What’s new in Workload Scheduler Version 9.4

Francesco Brillante - Software Engineer
Software Engineer
Workload Scheduler Version 9.4 has answered questions around efficiency, innovation and simplicity with several features for all users: on Premise, on Cloud (SaaS) and on Bluemix (PaaS). Read this blog to know more.
958
Blockchain

Jul 21, 2017

Will Blockchain Become the Cyber Security Linchpin for the Digital Future?

Sayani Ghosh - strategy consultant on ERS
strategy consultant
A McKinsey survey on risk-management maturity of large companies found that only a dismal 5% of them had matured capabilities in managing cybersecurity risks. Because of digital transformation, these companies are even more vulnerable. Blockchain...
900
HCL ERS business in Japan

May 19, 2015

HCL ERS business in Japan

GH Rao - President - Engineering and R&D Services (ERS)
President - Engineering and R&D Services (ERS)
"Indian providers are traditionally strong in engineering service”
647
Improving product support

Jul 21, 2017

Improving product support for telecom software through design thinking

Sachin Mudholkar - Senior Solutions Architect
Senior Solutions Architect
In Traditional Telecom Tech Product Support Model, customer complaints raised either by phone support lines or logging system or some other means are first analyzed by Enterprise Support Team. Adaptive software design and knowledge sharing can go a...
322
Accessibility

Jan 27, 2017

Accessibility- don’t just think compliance, think inclusivity

Sayani Ghosh - strategy consultant on ERS
strategy consultant
Technology has come a long way in the past few decades, yet when it comes to accessibility, the digital revolution has barely scratched the surface. Companies need to proactively embrace inclusivity right from conceptualization stage – incorporating...
452
Technology that Touches Lives

Feb 09, 2017

Engineered to be Accessible: Technology that Touches Lives

Deepika Choudhary - Software Test Engineer
Software Test Engineer
Accessible technology is the technology that users can adapt to meet their visual, hearing, dexterity, cognitive, and speech needs and interaction preferences. This blog takes a look at the key factors that one has to keep in mind while building an...
814
Swarm Robotics

Mar 09, 2017

Swarm Robotics – The New Coordinated Multi-Robot Technology

Maheswara Poothireddy - Associate Technical Manager
Swarm robotics is a rapidly evolving multi-robot technology that draws inspiration from swarm intelligence found in nature. As compared to single robots or other multi-individual systems, swarm robotics offer scalability, stability, cost...
833
legacy application

Mar 18, 2013

Legacy Application and IPv6

Anurag Choubey - Software Engineer
Software Engineer
Everyone in touch with the networking world knows that IPv4 addresses are going to be exhausted very soon, and having held the World IPv6 launch day on June 6, 2012, it is clearly indicated that IPv6 is coming in a big way.  This raises a...
355
Workload Automation

Mar 08, 2017

Become a SaaS Hero with Workload Automation!

Francesco Brillante - Software Engineer
Software Engineer
Self-Service Dashboards, the new mobile web interface of Workload Automation, is offered as both SaaS and on-premises solutions. It allows you to create customized monitoring dashboards for your personal needs! Read this blog to know more
411

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