Technology
Cognitive Product Support:Next Phase of Intelligent Support Services
Today, customized user experiences and burgeoning demands are two major expectations from customers in an As-a-Service economy. Hence,the same anticipations have been building up for the technology sector. Read how Cognitive Product Support could unleash a number of far-reaching impacts.
Jul 27, 2017
Managing Malware: How Enterprises Can Stay Prepared Against Malevolent Cyber-Attacks
With newer security tools and technologies vying to occupy enterprise mindshare, fundamental security best practices and time tested processes are at times neglected, resulting in a condition of stasis. An experienced & mature cyber security...
Jul 25, 2017
Dynamically Scaling Industries with Huge Gamut of Regression Challenges and Their Solution
Scaling can be at any level: enhancing operations, upgrading software, introducing new software in the present setup, and extending global reach, among others. Solutions such as regression make it possible to scale up to higher levels.
Jul 25, 2017
A Seamless Weave of Data and Nodes: HCL ROAR Simplifies Billing
Resource units, configuration items, assets and more – we offer a clear picture of the billing system architecture, and explore how HCL ROAR optimizes every data node for a smoother, simpler, and more reliable system.
Jul 24, 2017
The Need for Re-Engineered Pay-as-you-go IT
As current IT consumption models fail to provide flexibility and transparency, firms are looking to deploy next-gen Pay-as-you-go programs which encompass hardware, software, services, and support.
Jul 21, 2017
Will Blockchain Become the Cyber Security Linchpin for the Digital Future?
A McKinsey survey on risk-management maturity of large companies found that only a dismal 5% of them had matured capabilities in managing cybersecurity risks. Because of digital transformation, these companies are even more vulnerable. Blockchain...
Jul 21, 2017
Accessibility Engineering: The Road Ahead
Accessibility Engineering has a lot of myths around it due to which most companies tend to shy away from it. In this blog, we try to debunk these myths and show how accessibility makes complete business sense. Read this blog to know more.
Jul 21, 2017
Improving product support for telecom software through design thinking
In Traditional Telecom Tech Product Support Model, customer complaints raised either by phone support lines or logging system or some other means are first analyzed by Enterprise Support Team. Adaptive software design and knowledge sharing can go a...
Jul 21, 2017
Transforming Product-Centric Organizations through Design Thinking
Large legacy product R&D organizations will have to transform in a non-disruptive way into a Service R&D organizations. This will need extensive collaboration and herein design thinking has a major role to play. Read this blog to find out....
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Jun 28, 2013
Role Transformation - Web Designer to UI Developer
In the recent past, Web designers worked as a team. A Web designer’s main task was to design the interface only. The tasks of a Web designer were very limited, but at the same time they were very important too. Users notice the UI initially whenever...
Jul 11, 2017
Rebuilding the Enterprise on a foundation of A.I.
We are excited about the developments and enhancements to our DRYiCE platform. It is now being used by HCL service delivery teams in more than half our customer accounts, help us deliver a higher level of performance and bring greater cost and time...
May 29, 2017
Empathy—the Backbone of Design Thinking
Many organizations have adopted the design thinking approach as a part of their culture to tackle complex problems and improve their existing products or designs. Following the iterative process of Research, Ideate and Prototype, they have embraced...
Apr 21, 2016
What is Digital Infrastructure?
Corporate strategies are now based on digital transformation. Businesses are now focussing on customer engagement/UX, rapid innovation etc. A new class of digital infrastructure is evolving, one which better supports this digital transformation.
Sep 16, 2016
Create value for your business with SAP or S/4HANA
The launch of SAP S/4 HANA has prompted its customers to take a leap of faith. Using SAP S/4HANA, organizations can reduce the complexities of SAP landscapes. The move to the new business suite can reduce total cost of ownership.
Feb 23, 2017
Engineering Analytics – What’s next in software engineering?
The evolution of technology and consumer demands are forcing companies to seek innovative product development models. Engineering analytics enables evaluation of past performance, pinpointing areas for improvement and change. Read this blog to know...
May 18, 2017
Robotics: Driving Responsiveness in the Capital Market Landscape
Robotic Process Automation (RPA) is the latest buzzword in the financial services industry, impacting big business decisions and driving technological research in a definitive direction. A key differentiator for RPA is its user-friendly...