Banking Banking

Experience Autonomous Banking

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AI-intrinsic. Outcome-driven. Enterprise proven.

Talk to our leaders

Transformed platform and channels for Western Union, enabling seamless, data-driven customer experiences.

Drove large-scale cloud data transformation for Commonwealth Bank, modernizing data platforms and enabling advanced analytics.

Delivered omnichannel banking experiences at scale for PenFed, enabling seamless digital-first engagement and member growth.

Scaled enterprise AI adoption for Dubai Islamic Bank, simplifying data architecture and strengthening governance.

Enabled faster, more intelligent alert resolution for a European multinational bank using AI Foundry and InsightGen.

Reinforced digital-first, self-service journeys for a leading commercial bank, transforming training and operational efficiency.

 

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Problems We Solve

We help you move faster, operate smarter and deliver the kind of banking your customers expect today.

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Tier‑1 European bank

For a leading European bank, Agentic AI transitioned manual, document-by-document handling to an intelligent, governed workflow, bringing immense efficiency, consistency and scalability to chargeback operations. Learn more

Commonwealth Bank

Cloud-based data modernization removes fragmentation, unlocking enterprise-wide analytics and AI-led decision-making across business units. Learn more

Global digital payments leader

AI-led payment intelligence improves transaction speed, reliability and real-time decisioning across high-volume digital commerce environments. Learn more

Western Union

Transition to an AI-led platform accelerates real-time, intelligent cross-border payments and enables scalable, programmable payment capabilities globally. Watch now

German multinational bank

Platform and infrastructure modernization delivers a 70% reduction in total cost of ownership while improving transaction scalability and operational efficiency. Learn more

Leading European bank

AI-powered trade surveillance accelerates risk detection, strengthens compliance and reduces reliance on manual monitoring. Learn more

Large global fintech

Full-stack observability improves system stability and availability, strengthening digital trust across customer-facing banking channels. Learn more

Switzerland-based investment bank

Cloud-led architecture removes scalability constraints and enables data-driven, autonomous banking operations. Learn more

PenFed

Legacy infrastructure modernization improves resilience, operational efficiency and digital member experience through cloud migration. Watch now

Our Solutions

Unlock speed, scale and resilience by embedding intelligence and engineering autonomy across platforms and operations.

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Channels and CRM

Deliver always-on, multi-device access with hyper-personalized engagement.

  • Assisted channel transformation
  • CRM Transformation
  • Customer 360-degree view
  • Customer engagement engine
  • Customer onboarding
  • Omnichannel customer experience transformation
Learn more

Consumer lending and mortgages

Optimize loan management and improve underwriting processes to reduce turnaround time and drive growth and customer satisfaction.

  • Autonomous credit memo
  • Autonomous mortgage
  • Digital lending and BNPL
  • Lending-as-a-service
  • Mortgage digitization
  • One lending
Learn more

Core banking

Modernize core platforms for streamlined operations with an efficiency-led approach, reducing the time-to-market for new products.

  • Accounting and reporting
  • Banking-as-a-service
  • Deposits and Loans
  • Product pricing and billing
  • Treasury modules
Learn more

Digital and open banking

Drive seamless and engaging digital experiences with digital banking products and services, while tapping into the partner ecosystem.

  • API Marketplace
  • Cognitive banking
  • Digital at scale
  • Neo-digital bank rollout
Learn more

Payments

Enable seamless global payments through composable, digital technologies that connect the entire payment ecosystem.

  • Autonomous payments
  • Autonomous upgrade
  • Merchant solutions
  • Next-gen payments integration
  • Payment-as-a-service
  • Payments observability
  • Real-time payments
  • Unified order management
Learn more

Transaction banking

Transform corporate banking with digital solutions that enhance visibility, efficiency, and future readiness.

  • Embedded finance
  • Integrated treasury management
  • Trade studio
  • Virtual account management
Learn more
Events

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Our Capabilities

We bring together the core capabilities, each designed to address critical priorities such as operational efficiency, regulatory compliance, scalability and customer experience.

Applications

Applications

Autonomous

Autonomous

Business Process Operations

Business Process Operations

Engineering

Engineering

Infrastructure

Infrastructure

AI

 

Problems we solve

Fragmented decision-making across systems
Manual risk and compliance workflows
Limited visibility into fraud signals and customer behavior

Solutions we deliver

Embed AI across decisions, risk and customer journeys
Automate compliance, fraud and operational workflows
Enable unified, real-time insights across data and platforms

Impact you will see

Faster, more accurate decision-making
Improved compliance confidence and risk visibility
More personalized, data-driven customer experiences
Accelerating AI workplace transformation for a global financial organization

Accelerating AI workplace transformation for a global financial organization

A global financial services and insurance leader operating in over 50 countries partnered with HCLTech, Intel and Lenovo to modernize its digital workplace.

Applications

 

Problems we solve

Legacy system sprawl across core and digital platforms
Slow-release cycles impacting innovation and agility
Inconsistent digital journeys across customer touchpoints

Solutions we deliver

Core platform modernization across customer journeys
Simplify architecture with platform transformation
Scalable, cloud-ready application ecosystems

Impact you will see

Faster time-to-market and release cycles
Scalable, resilient application platforms
More consistent, seamless customer journeys
Future-proofing financial services through application modernization

Future-proofing financial services through application modernization

HCLTech helped move a global federal credit union away from legacy applications and onto Salesforce

Autonomous

 

Problems we solve

Fragmented decision-making across systems
Manual operations, risk and compliance
Siloed data and legacy technology

Solutions we deliver

Embed AI agents across business workflows
Automate operations with governed AI
Enable unified, real-time enterprise intelligence

Impact you will see

Faster, autonomous decision-making
Greater productivity and trusted compliance
Personalized experiences with operational resilience
Transforming Chargeback Operations with Agentic AI for a leading European Bankn

Transforming Chargeback Operations with Agentic AI for a leading European Bank

A leading European bank transformed its chargeback operations with HCLTech’s Agentic AI solution to automate document review, improve audit visibility and accelerate dispute resolution workflows

Business Process Operations

 

Problems we solve

Siloed operations delaying decisions
Manual workflows increasing errors and risk
Legacy models limiting scale and agility

Solutions we deliver

AI-led automation across workflows
Standardized, compliant operations
Digital, scalable operating models

Impact you will see

Faster processing and better accuracy
Lower costs with stronger compliance
Scalable, resilient, high-performing operations
Strengthening regulatory adherence for a leading retail bank

Strengthening regulatory adherence for a leading retail bank

HCLTech integrates advance compliance tools and leverages GenAI to overcome operational and regulatory barriers for a global retail bank.

Cloud

 

Problems we solve

Legacy infrastructure limiting scalability and flexibility
Slow modernization impacting innovation speed
Migration complexity and regulatory risks

Solutions we deliver

Cloud native platforms for scale and speed
Secure, compliant migration across core and data systems
Scalable architectures for real-time operations

Impact you will see

Improved agility and faster innovation cycles
Reduced infrastructure and operational costs
Stronger resilience across financial operations
Accelerating financial services cloud transformation with HCLTech and Google Cloud

Accelerating financial services cloud transformation with HCLTech and Google Cloud

A leading financial services provider in Northern Europe partnered with HCLTech and Google Cloud to modernize its on-prem large-scale VMware infrastructure.

Engineering

 

Problems we solve

Legacy applications slowing product innovation
Fragmented engineering across cloud, data and platforms
Slow release cycles impacting customer experience

Solutions we deliver

Cloud native application and platform engineering
AI-led software lifecycle automation
Integrated data, application and platform architectures

Impact you will see

Faster product innovation and releases
Scalable, modern digital platforms
Seamless, experience-led customer journeys
Transforming quality engineering with GenAI on AWS

Transforming quality engineering with GenAI on AWS

HCLTech helped a leading bank in reducing testing time, enhancing efficiency and accelerating time to market

Infrastructure

 

Problems we solve

Legacy infrastructure limiting scale and resilience
Fragmented cloud, network and workplace environments
Reactive operations impacting uptime and experience

Solutions we deliver

Hybrid cloud infrastructure across environments
AI-led operations with automation and observability
Secure digital workplace and network platforms

Impact you will see

Resilient, always-on banking infrastructure
Faster scaling across digital channels
Seamless customer and employee experiences
Modernizing infrastructure resilience for a leading US financial company

Modernizing infrastructure resilience for a leading US financial company

A leading US financial services company strengthened its core infrastructure, boosting resilience, security and availability through modernization, automation and proactive operations.

Highlights

Video
Truist's take on designing frictionless financial experiences for the next generation
Video

Truist's take on designing frictionless financial experiences for the next generation

Case study
Modernising institutional banker productivity with an Agentic AI platform on AWS

HCLTech introduced a secure, enterprise-grade Agentic AI platform for institutional bankers

Press release
ASN Bank selects HCLTech to drive digital transformation and elevate CX

HCLTech will support ASN Bank’s IT modernization, simplifying systems and enhancing customer experience under a multi-year transformation strategy.

Contact Us

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