Customer Experience Services: Redefining customer engagement

Overview

Shape the Future of Customer Experience

Embark on a journey to the future of customer experience with HCLTech's revolutionary CX services. We enable our clients' businesses to soar with our personalized, data-driven web, mobile, metaverse solutions and beyond.

Unlock value at scale and redefine customer engagement in the digital era with HCLTech.

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Capabilities

Redefine Customer Experience with Innovation

At HCLTech, we are enabling enterprises to step into the realm of limitless possibilities of futuristic customer engagement in the digital economy.

Take your business to the pinnacle of success and reshape CX by leveraging the best of intelligent processes and next-generation technologies.

Delivering Experience at Scale

Unleash boundless customer experiences with our data-driven integrated platform. Deliver future-facing marketing strategies with a business-aligned D2C and B2B2C operating model.

Reinventing Commerce to Sell Everywhere

Revolutionize your experience in the marketplace with low-code SaaS platforms built through a composable commerce approach for improved cost efficiency.

Building Channels of the Future

Leverage UI design as a code, cognitive apps, AR/VR, metaverse-driven applications, and emerging channels and devices to build futuristic customer service channels.

Decentralizing while Building Trust

Decentralize CX with a trusted platform that combines the power of tokenization, digital wallets, Web3 app development, and blockchain interoperability for unmatched customer experience.

Making Content Intelligent

Harness the joint forces of generative AI, cognitive platforms, and cloud-native PaaS to create engaging content suited for future-facing CX.

Services

Unleash Customer Experiences that Transcend the Ordinary

Create unforgettable customer experiences with our unmatched technical expertise and cross-domain experience. Dictate the future of immersive consumer experience with our innovative services that captivate consumers in real time with insights, smart content, and integrated platforms.

Marketing and Experience Platforms

Take your CX and marketing strategies a notch higher with market insights, robust content supply chains, integrated SaaS digital experience platforms, and a CX-aligned marketing execution model.

E-commerce and Omnichannel

Become a market leader in the e-commerce space and support omnichannel customer experiences with our expertise in simplified commerce, e-commerce SaaS and phygital commerce.

Content Services and Portal

Create intelligent content for the consumers of the digital age by leveraging hyper-automation, a cloud-native PaaS content platform, and decentralized ECM.

Mobility Solutions

Experience unmatched mobility with 5G apps, Web3 and metaverse, cognitive apps and digital twins, and modern front-end services. Empower businesses across industries with enhanced customer experiences, UI automation, and scalable digital solutions across channels.

Blockchain Solutions

Strengthen your ecosystem with effortless tokenization, end-to-end management, streamlined smart contracts, and expert testing guidance with blockchain integration powered by NFT and marketplace, Web3, and HCLTech OBOL framework for capital markets and crypto wallets.

Strong Partnership Ecosystem

Featured Event

Adobe Summit 2023

We are supercharging digital experiences for our clients across the globe. Explore our participation in Adobe Summit where we showcased our strong partnership with Adobe with the latest solutions and demos and interacted with global leaders.

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Case Studies

Paving the Way Towards the Future of Customer Experiences

Accelerating marketing transformation at Pentagon Federal Credit Union

HCLTech helps drive the shift from product to member-focused marketing using Adobe Experience Cloud

Providing seamless user experience for a hard disk manufacturer

We leveraged Adobe to deliver stellar growth by enabling collaboration

Driving best in class customer experience for an European electric utility company

We leveraged Adobe Experience Cloud to deliver a boost in sales

Unified global engagement for a leading bank in Australia

We created global engagement platform and marketing automation using Adobe cloud experience suite

Delighting an American mobile phone provider with seamless CX

HCLTech defined and implemented a break through transformation journey for a customer-centric organization

Driving customer-first digital transformation for an American multinational software company

We augmented global web operations and professional service capabilities for client

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Unleash the Power of Exceptional Customer Experiences: Discover your CX Maturity with HCLTech

In today's competitive business landscape, exceptional customer experience is the key to success. HCLTech's CX Maturity Assessment empowers organizations to gain deep insights into their CX capabilities and chart a transformative path towards customer centricity.

Don't let your CX potential go untapped.

Elevate your CX Strategy