Overview

HCL’s IT and Business Services (ITBS) segment has a comprehensive and mature suite of end-to-end offerings to address the traditional and emerging transformation needs of large enterprises. These constitute the most extensive offerings in the industry and are aligned to the three critical building blocks of next-gen enterprises—Digital Foundation, Digital Business, and Digital Operations.

Under these building blocks are our key capabilities and service offerings. Hybrid Cloud, Digital Workplace, Unified Service Management and Cybersecurity/Governance, and Risk and Compliance are the offerings grouped under Digital Foundation, which is the evolution of our industry-leading Infrastructure services. Consulting, Applications, Insights, and IoT are the offerings under Digital Business. IT Operations, Managed Cybersecurity Services (CSFC), and Process Operations are the offerings under Digital Operations.

These capabilities are supported and complemented by a robust ecosystem of partners and innovation labs. They are intrinsic components of ITBS that differentiate us and visibly enhance the overall value of our service to clients.

Building The Resilient Digital Enterprise

Services Portfolio

 
DIGITAL FOUNDATION

These services form the core of the enormous business transformation that enterprises are embarking upon Read More

DIGITAL BUSINESS

Helping organizations reimagine an Intelligent Enterprise and deliver superior customer experiences Read More

DIGITAL OPERATIONS

Ensuring synergy among strategy, technology, and security to deliver maximum value across all enterprise functionsRead More

ECOSYSTEM PARTNERSHIPS

Extending our technology and business capabilities through a dynamic ecosystem of market leaders and innovators Read More

AUTOMATION AND INNOVATION LABS

Enabling enterprises shape the future with breakthrough technologies Read More

Digital Foundation

The capabilities we offer as part of the Digital Foundation fall under what we have traditionally called Infrastructure Management Services (IMS). They are at the core of the enormous business transformation that enterprises are enabling by adopting digital technologies. HCL IMS enables Global 2000 enterprises and others to achieve their goals through multiple robust and scalable next-gen offerings.

Within the context of Digital Foundation, we offer an array of products and services leveraging next-gen technologies:

Digital Business

Organizations worldwide are seeking to deliver superior customer experiences and operational excellence. This necessitates reimagining the existing business and technology architectures to create an adaptable, nimble, and modular core. The change is being driven by the proliferation of APIs, microservices, low-code platforms, DevOps, and by businesses substantially investing in Artificial Intelligence and Machine Learning capabilities. This has resulted in the enhanced use of analytics as a powerful means to attain business insights.

Our services portfolio under Digital Business includes:

Digital Operations

Operations determine how strategy and technology work together, seamlessly and securely, to deliver maximum value across the functions. From product development, planning, sourcing, manufacturing, warehousing, and logistics and services, all functions—internally and externally—must work in unison. HCL’s Digital Operations focus on digitizing and integrating processes across the enterprise, ensuring they stay in harmony.

ECOSYSTEM PARTNERSHIPS

Alliances and ecosystems play a key role in shaping our offerings, enabling us to develop strong practices in alternative commercial and consumption models, modernization of people skills, and an operational model driven by IPs and products. We have partnered with the world’s leading technology firms to create new and differentiated IPs and solutions to accelerate the digital journeys of our customers. HCL’s partners include, but are not limited to:

AUTOMATION AND INNOVATION LABS

At HCL’s automation and innovation labs, we incubate new concepts and apply the latest technologies to deliver breakthrough solutions for the enterprises. Our worldwide network of next-generation labs, supported by our partner ecosystem, enables co-innovating with the customers to help them in their digital transformation journey. These labs operate at the intersection of business and technology to make innovation real and relevant for clients and their end customers.

Analyst Recognitions

Positioned as a Leader in the February 2020 Gartner Magic Quadrant for Managed Workplace Services, North America and Europe
Positioned as a Leader in Gartner Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services, North America & Europe 2020
Positioned as a Challenger in the April 2020 Gartner Magic Quadrant for CRM and Customer Experience Implementation Services
Positioned as a Leader in The Forrester WaveTM: Specialized Insights Service Providers, 2020
Positioned as a Leader in the IDC MarketScape 2020 Vendor Assessment for a) Worldwide Business and Industrial IoT Engineering, Managed Services, b) IoT Consulting and Systems Integration Services, and c) Worldwide Intelligent Automation Services
Positioned as a Leader in Everest Group’s PEAK Matrix® Assessment 2020 for a) IT Security Services, b) Talent Readiness for Next-Gen IT services, c) Application Transformation Services, d) Network Transformation, e) Managed Services, and f) Open Banking IT Services
Positioned No.2 in HfS Top 10: Agile Software Development, 2020

Testimonials

Partnering with HCL is an important component of our strategy to digitally transform our organization and drive resiliency and efficiency across the business. We are also pleased that they will be locating a global delivery center in Hartford, which will continue to add to the city’s presence as a significant digital and technology innovation hub.
Don Allan
EVP and Chief Financial Officer
Stanley Black & Decker
Fonterra is pleased to be able to draw on HCL’s global scale and efficiency. Additionally, this partnership will enable us to improve our cyber security framework and strengthen our critical IT foundation.
Piers Shore
Chief Information Officer
Fonterra
The current workforce demands a workplace that is highly collaborative, productive, and engaging. HCL helped us reimagine our workplace, empowering employees with the right set of digital tools to drive innovation and deliver a seamless experience for our employees.
Aloys Kregting
Chief Information Officer
AkzoNobel